Search found 39 matches

by Spencer Nelson
Mon Apr 27, 2020 6:25 pm
Forum: Scenery Development Questions
Topic: Scenery Errors in Alaska
Replies: 8
Views: 5109

Re: Scenery Errors in Alaska

Hey,

Can you post a screenshot with the coordinates of the issues you listed? This will help us track down and fix the issues quicker!

How to post a screenshot:
https://prepar3d.com/forum/viewtopic.ph ... 3&t=122277

Thanks!
Spencer
by Spencer Nelson
Mon Apr 27, 2020 6:21 pm
Forum: Other Support Questions
Topic: Prepar3d V4 trees
Replies: 1
Views: 978

Re: Prepar3d V4 trees

Hello,

Have you tried running through the debug steps found here:
https://prepar3d.com/forum/viewtopic.ph ... c845adb797

If the issue is found to be with an add-on, you will want to reach out to the developer for support.

Thanks,
Spencer
by Spencer Nelson
Thu Apr 16, 2020 2:19 pm
Forum: Prepar3D Client Application Questions
Topic: Hole near Runway 34R KSEA
Replies: 10
Views: 1281

Re: Hole near Runway 34R KSEA

Hey everyone,

Thanks for the report. We can confirm the issue and are looking into it.

Regards,
Spencer
by Spencer Nelson
Fri Apr 10, 2020 2:32 pm
Forum: Prepar3D Installation and Installer Questions
Topic: Licence Activation
Replies: 6
Views: 1334

Re: Licence Activation

Hello, All emails to licensing@prepar3d.com will be addressed in 1-2 business days. Business days do not include weekends or holidays. If you have received an auto-response, that means your email was successfully delivered. If you have sent an email, please do not send another. In the future, if you...
by Spencer Nelson
Fri Apr 03, 2020 2:21 am
Forum: Scenery Development Questions
Topic: Missing terminals at random airports
Replies: 2
Views: 3522

Re: Missing terminals at random airports

Hey Jim,

Have you tried turning up the "Scenery Complexity" setting in the world menu? Different buildings show up at different setting levels.

Thanks,
Spencer
by Spencer Nelson
Sat Mar 21, 2020 3:02 am
Forum: Prepar3D Installation and Installer Questions
Topic: P3D no buildings in the scenes
Replies: 2
Views: 7745

Re: P3D no buildings in the scenes

Hey arnaud,

Have you tried turning up the "Scenery Complexity" setting in the world menu? Different buildings show up at different setting levels.

Thanks,
Spencer
by Spencer Nelson
Tue Mar 10, 2020 1:50 am
Forum: Prepar3D Website and Download Questions
Topic: One computer, but TWO P3D licences??
Replies: 3
Views: 6739

Re: One computer, but TWO P3D licences??

Hey Randy,

Yes, any major versions of Prepar3D can coexist on the same computer; however, you cannot install minor versions (v4.x and v4.y) on the same computer.

This information was pulled from our FAQ page found here:
https://prepar3d.com/frequently-asked-questions/

Thanks,
Spencer
by Spencer Nelson
Mon Mar 02, 2020 4:55 am
Forum: Prepar3D Client Application Questions
Topic: P3Dv4.5 will not Open
Replies: 1
Views: 3080

Re: P3Dv4.5 will not Open

Hey,

Try running through the recommended debug steps found here:
https://prepar3d.com/forum/viewtopic.ph ... 2&t=123246

This can help narrow down the cause of your issue and help us resolve the problem quicker.

Thanks,
Spencer
by Spencer Nelson
Thu Feb 20, 2020 7:26 pm
Forum: Scenery Development Questions
Topic: Hole in the Earth in Guadalajara
Replies: 6
Views: 13112

Re: Hole in the Earth in Guadalajara

Hello,

Thanks for the screenshots! Did you run through the debugging steps? Do you have any add-ons installed?

Thanks,
Spencer
by Spencer Nelson
Wed Feb 19, 2020 3:25 am
Forum: Scenery Development Questions
Topic: Hole in the Earth in Guadalajara
Replies: 6
Views: 13112

Re: Hole in the Earth in Guadalajara

Hello,

Have you ran through the general debugging steps found here:
http://www.prepar3d.com/forum/viewtopic ... 2&t=123246

Also heres how to post screenshots within your forum posts:
http://www.prepar3d.com/forum/viewtopic ... 3&t=122277

Thanks!
Spencer
by Spencer Nelson
Thu Feb 13, 2020 6:14 pm
Forum: Prepar3D Client Application Questions
Topic: P3D V4.5 white flickering / flashing cockpit window
Replies: 2
Views: 3104

Re: P3D V4.5 white flickering / flashing cockpit window

Hey Jim, Have you tried running through the debug steps to narrow down the cause? https://www.prepar3d.com/forum/viewtopic.php?f=6312&t=123246 It sounds like your issue might be coming from a 3rd party add-on. If this is the cause, youll want to reach out to the developers of the add-on. Thanks, Spe...
by Spencer Nelson
Tue Feb 04, 2020 5:40 pm
Forum: Other Support Questions
Topic: Black Autogen Textures
Replies: 3
Views: 5124

Re: Black Autogen Textures

Hey scottie,

Have you ran through our general debugging steps found here:
www.prepar3d.com/forum/viewtopic.php?f=6312&t=123246

If the issue is discovered to be related with a specfic add-on, we recommend directly working with the third-party developer to resolve the issue.

Thanks,
Spencer
by Spencer Nelson
Tue Jan 07, 2020 7:27 pm
Forum: Scenery Development Questions
Topic: Anomaly, tall towers in Papa New Guinea
Replies: 8
Views: 14204

Re: Anomaly, tall towers in Papa New Guinea

Hey,

Thanks for the report. We'll investigate this and report back.

Thanks,
Spencer
by Spencer Nelson
Mon Jan 06, 2020 6:45 pm
Forum: Scenery Development Questions
Topic: square free spaces in the forest
Replies: 13
Views: 25717

Re: square free spaces in the forest

Hey Fabian, If everything seemed fine before adding scenery add-ons, I would recommend removing all add-ons and introducing them back one by one. This will help identify which add-on is the cause for this problem. Then you should contact the developer of the add-on. More debugging tips can be found ...
by Spencer Nelson
Wed Dec 18, 2019 3:49 pm
Forum: Prepar3D Installation and Installer Questions
Topic: Activation code reset
Replies: 3
Views: 1286

Re: Activation code reset

Hello,

I can confirm that your activations have been reset. Thank you for your patience and let us know if you have any problems.

Spencer

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