Search found 848 matches

by Brady Butler
Tue Jun 25, 2019 4:58 pm
Forum: Prepar3D Client Application Questions
Topic: Help me !!!!!
Replies: 2
Views: 143

Re: Help me !!!!!

Hello WilliamYan, To have us assist you further, could you please review this topic and let us know the results from following the troubleshooting steps? Also, can you provide the details of your system? http://www.prepar3d.com/forum/viewtopic.php?f=6312&t=123246 If the issue is determined to be cau...
by Brady Butler
Mon Jun 24, 2019 6:16 pm
Forum: Prepar3D Client Application Questions
Topic: Virtual Cockpit View problem ?
Replies: 1
Views: 89

Re: Virtual Cockpit View problem ?

Hello JMG, To have us assist you further, could you please review this topic and let us know the results from following the troubleshooting steps? Specifically step 5. http://www.prepar3d.com/forum/viewtopic.php?f=6312&t=123246 If the issue is determined to be caused by an add-on, you will likely wa...
by Brady Butler
Mon Jun 24, 2019 5:16 pm
Forum: Prepar3D Installation and Installer Questions
Topic: Error at end of installation
Replies: 4
Views: 208

Re: Error at end of installation

Hello BigT1965, Have you tried checking the md5 checksums to ensure they match those listed on our downloads page? You can review this post for more detailed information on downloading/checking the checksums: www.prepar3d.com/forum/viewtopic.php?f=6313&t=126465 Make sure you are running the installe...
by Brady Butler
Wed Jun 19, 2019 6:10 pm
Forum: Prepar3D Website and Download Questions
Topic: [RESOLVED] Client 4.5.12.30293
Replies: 12
Views: 910

Re: Client 4.5.12.30293

Hello Peter,

For the error reporting, those messages are intended for the add-on developers to be able to debug any issues or warnings with their content. As long as the add-ons are working, you should be fine to disable those messages and enjoy the sim.

Regards,
Brady
by Brady Butler
Wed Jun 19, 2019 6:06 pm
Forum: Prepar3D Installation and Installer Questions
Topic: unable to complete install
Replies: 4
Views: 257

Re: unable to complete install

Hello mslim, Have you tried checking the md5 checksums to ensure they match those listed on our downloads page? You can review this post for more detailed information on downloading/checking the checksums: www.prepar3d.com/forum/viewtopic.php?f=6313&t=126465 Make sure you are running the installer a...
by Brady Butler
Mon Jun 17, 2019 11:31 am
Forum: Prepar3D Website and Download Questions
Topic: [RESOLVED] Client 4.5.12.30293
Replies: 12
Views: 910

Re: Client 4.5.12.30293

Hello,

This issue is likely caused by an add-on that needs to be updated/removed. I recommend going through the general debugging steps since the reinstall did not work.

Regards,
Brady
by Brady Butler
Sat Jun 15, 2019 1:33 pm
Forum: Prepar3D Website and Download Questions
Topic: [RESOLVED] Client 4.5.12.30293
Replies: 12
Views: 910

Re: Client 4.5.12.30293

Did you delete your generated files in step 5? I would try that first. To answer your question about reinstall, you should either run a repair or uninstall it and reinstall it.

Regards,
Brady
by Brady Butler
Fri Jun 14, 2019 1:46 pm
Forum: Prepar3D Website and Download Questions
Topic: [RESOLVED] Client 4.5.12.30293
Replies: 12
Views: 910

Re: Client 4.5.12.30293

Hello, To have us assist you further, could you please review this topic and let us know the results from following the troubleshooting steps? Also, can you provide the details of your system? http://www.prepar3d.com/forum/viewtopic.php?f=6312&t=123246 If the issue is determined to be caused by an a...
by Brady Butler
Thu Jun 13, 2019 11:55 am
Forum: Prepar3D Website and Download Questions
Topic: How to change my password
Replies: 2
Views: 332

Re: How to change my password

Hello,

Left-click your username in the upper right of the forums, then select "Profile". On the new page click "Edit profile". On the next page click "Edit account settings".

Regards,
Brady
by Brady Butler
Wed Jun 12, 2019 1:14 pm
Forum: Hardware Specific Questions
Topic: réglage graphique
Replies: 1
Views: 286

Re: réglage graphique

Hello, To have us assist you further, could you please review this topic and let us know the results from following the troubleshooting steps? Specifically try deleting your generated files. http://www.prepar3d.com/forum/viewtopic.php?f=6312&t=123246 If the issue is determined to be caused by an add...
by Brady Butler
Wed Jun 05, 2019 5:57 pm
Forum: Prepar3D Installation and Installer Questions
Topic: [RESOLVED] 4.5 Update question
Replies: 2
Views: 259

Re: 4.5 Update question

Hello,

Yes.

Regards,
Brady
by Brady Butler
Wed Jun 05, 2019 3:04 pm
Forum: Prepar3D Client Application Questions
Topic: Terrian map moving erratically.
Replies: 1
Views: 453

Re: Terrian map moving erratically.

Hello MiyoKat, To have us assist you further, could you please review this topic and let us know the results from following the troubleshooting steps? http://www.prepar3d.com/forum/viewtopic.php?f=6312&t=123246 If the issue is determined to be caused by an add-on, you will likely want to reach out t...
by Brady Butler
Sat May 25, 2019 5:01 pm
Forum: Prepar3D Website and Download Questions
Topic: Can't install P3D V4.5 into D Drive
Replies: 2
Views: 480

Re: Can't install P3D V4.5 into D Drive

Hey Gerry,

Prepar3D requires at least 15 GB of hard drive space on the C: drive, but the rest will go to the designated drive. You can see this outlined in the system requirements here: https://www.prepar3d.com/system-requirements/

Regards,
Brady
by Brady Butler
Mon May 20, 2019 7:19 pm
Forum: Other Support Questions
Topic: I'm not like Mister Magoo
Replies: 6
Views: 943

Re: I'm not like Mister Magoo

Hello Murcielago,

Changing the DPI settings of your monitor will increase the size of all text in the ATC window. This can be changed in Windows display settings.

Regards,
Brady
by Brady Butler
Mon May 20, 2019 4:44 pm
Forum: Prepar3D Client Application Questions
Topic: [RESOLVED] All screens are black - chaseplane
Replies: 3
Views: 373

Re: All screens are black

Hello DriverX, Under Options->Graphics->Display do you have "Black-out Desktop" checked? Is this what you're referring to? If not, to have us assist you further, could you please review this topic and let us know the results from following the troubleshooting steps? http://www.prepar3d.com/forum/vie...

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