Hi all,

Thanks for reporting this, we're taking a look at if the issue is building specific or an issue with shadows being too dark in general.

If you'd like to hide the scenery in the meantime you can lower the scenery density slider or disable the scenery in the Scenery Library.

Thanks,
Brad

Fardel wrote: ↑Thu Jul 06, 2023 7:26 am Good morning,
here we are in Bergamo (Italy) - LIME - and there are elevation problems. As you can see from the image.
Thanks for a next update

Paolo

Thanks Paolo, looks like an airport had a bad elevation. We'll have this fixed in an update along with other elevation issues.

Thanks,
Brad

Hello,

I can confirm that we received your email Monday night, but it can take up to 2 business days for your request to be processed by our licensing team. Thanks again for your patience.

-Brad

Hello,

You will need to email licensing@prepar3d.com with your issue and license ID. Please be aware that it can take up to 2 business days for our licensing team to get to your request. Thanks for your patience.

-Brad

Hello,

Can you please provide a screenshot of the issue? Did you see this issue on a clean installation before add-ons?

-Brad

Hi Alex, Does the flash/freeze only happen once during the transition or are you seeing constant flashing after switching between fullscreen and windowed? The artifacts are a known issues and are currently being investigated. Please see this thread for more information: https://prepar3d.com/forum/vi...

Hi Soman,

Do you have any USB devices plugged in that could be causing this? If so, you can try unplugging them individually to see if you can track down where the zoom command is coming from.

-Brad

Hi Lincolnimp, If it has been less than 14 days since your purchase of Prepar3D v4, per the refund policy, you can request a refund and then purchase the desired license of Prepar3D v5. There are no exchanges, upgrades, or discounts available. We have provided nearly three years of free support and ...

Hello,

Please email licensing@prepar3d.com and they will help you resolve any licensing issues you have.

-Brad

Hi Michael, This error message shows when there is a validation error with the weather settings. If you go to the weather UI, it should tell you what the error that needs to be corrected is. This error was more clear when the weather was in a separate UI, and we will clarify the error in a future up...

Hi SirSimon,

I can confirm that we received your email Tuesday night, but please be aware that it can take up to two business days for our licensing team to get to your request. Thanks for your patience.

-Brad

I can confirm that we received your email, but it can take up to two business days for our licensing team to get to your request. Business days do not include weekends or holidays. Thanks for your patience.

-Brad

What version of Prepar3D are you using? That learning center is for an older version of Prepar3D. You can find the SimDirector tutorial for v4 here: https://www.prepar3d.com/SDKv4/scenario ... ourse.html

-Brad

You will be able to download and activate using the same license information. You will need to first uninstall Prepar3D from the original computer so that the license deactivates and then you can activate on the new computer. For more information on the uninstall/deactivation process see the followi...

Hi Mars,

Perhaps others familiar with the add-on will be able to help further, but one thing to double check is that the add-on is compatible with the Prepar3D version you have installed. You can also try deleting your generated files before reinstalling the add-on.

-Bradley