Search found 271 matches

by Brad Shiver
Mon Aug 05, 2019 1:55 pm
Forum: Other Support Questions
Topic: Fix
Replies: 1
Views: 216

Re: Fix

Hello, The first thing you should try is going through our general debugging steps. This will help us narrow down the issue by eliminating add-ons and generated files as the possible causes for this. You can find them here: https://www.prepar3d.com/forum/viewtopic.php?f=6312&t=123246 Let us know the...
by Brad Shiver
Mon Jul 29, 2019 12:07 pm
Forum: Prepar3D Installation and Installer Questions
Topic: Reactivation
Replies: 1
Views: 201

Re: Reactivation

Hi Steen,

I can confirm that we received your email on Saturday, but it can take up to two business days for our licensing team to get to your request. Business days do not include weekends or holidays. Thanks for your patience.

-Brad
by Brad Shiver
Wed Jul 24, 2019 12:58 pm
Forum: Other Support Questions
Topic: AS16 Interface
Replies: 3
Views: 295

Re: AS16 Interface

Hi Larry,

Have you contacted the developer of the add-on for support with installing their software?

-Brad
by Brad Shiver
Wed Jul 24, 2019 2:52 am
Forum: Prepar3D Installation and Installer Questions
Topic: Error 5013
Replies: 1
Views: 220

Re: Error 5013

Hi Matthew,

I can confirm that licensing did receive your email and you should receive a response within 48 hours from when you sent it. We appreciate your patience.

-Brad
by Brad Shiver
Mon Jul 08, 2019 1:19 pm
Forum: Prepar3D Installation and Installer Questions
Topic: Changing between v4.5 versions
Replies: 1
Views: 779

Re: Changing between v4.5 versions

Hi ncngrr, You won't be able to have both installed on the same machine simultaneously and we suggest that you do a full reinstall if you are trying to change license types. We also suggest that you contact the specific add-on's developers with any questions regarding compatibility or transferring t...
by Brad Shiver
Mon Jul 08, 2019 1:11 pm
Forum: Prepar3D Installation and Installer Questions
Topic: Sound
Replies: 1
Views: 512

Re: Sound

Hi Randy,

Do you see this issue with the default aircraft as well, or is this only happening with the 747?

-Brad
by Brad Shiver
Mon Jul 08, 2019 1:08 pm
Forum: Prepar3D Client Application Questions
Topic: P3D v4.4 low fps
Replies: 1
Views: 620

Re: P3D v4.4 low fps

The first thing you should try is going through our general debugging steps. This will help us narrow down the issue by eliminating add-ons and generated files as the possible causes for this. You can find them here: https://www.prepar3d.com/forum/viewtopic.php?f=6312&t=123246 Let us know the result...
by Brad Shiver
Mon Jul 08, 2019 1:07 pm
Forum: Prepar3D Installation and Installer Questions
Topic: Prepar3D v3 settings change
Replies: 1
Views: 460

Re: Prepar3D v3 settings change

If you delete your Prepar3D.cfg in "AppData\Roaming\Lockheed Martin\Prepar3D v3", the settings should default to fairly moderate settings. Do you still see a crash after doing that? Additionally, please run through the rest of our general debugging steps to help us isolate this issue further: https:...
by Brad Shiver
Mon Jul 08, 2019 1:01 pm
Forum: Prepar3D Website and Download Questions
Topic: Program starts but won't open.
Replies: 1
Views: 742

Re: Program starts but won't open.

Hi scottbach,

Could you go through our general debugging steps to provide us more information about this issue? Specifically, try deleting your generated files explained in step 5.

https://www.prepar3d.com/forum/viewtopi ... 2&t=123246

-Brad
by Brad Shiver
Mon Jul 08, 2019 12:59 pm
Forum: Prepar3D Client Application Questions
Topic: Problem with terminals that are black flat spots on the ground
Replies: 2
Views: 473

Re: Problem with terminals that are black flat spots on the ground

Hi Lucca_RZ,

Do you see this issue if you remove the add-on? If this issue only appears with the add-on installed, we suggest you contact the add-on developer for support with this specific issue.

-Brad
by Brad Shiver
Mon Jul 08, 2019 12:54 pm
Forum: Prepar3D Installation and Installer Questions
Topic: Switching computers
Replies: 1
Views: 365

Re: Switching computers

Hi Freddie, Yes you will be able to redownload and install using your current license. Sign into the Purchased Downloads page with your License ID and password to download the installer if you no longer have it: http://www.prepar3d.com/purchased_downloads/ You will need to uninstall Prepar3D from yo...
by Brad Shiver
Mon Jun 17, 2019 12:05 pm
Forum: Other Support Questions
Topic: P3d 4.5 and 4.4 Yellow Sea and scenery bugs.
Replies: 1
Views: 337

Re: P3d 4.5 and 4.4 Yellow Sea and scenery bugs.

Hi Tom,

The first thing you should try is going through our general debugging steps. Specifically, try deleting your generated files in step 5: https://www.prepar3d.com/forum/viewtopi ... 2&t=123246

Let us know the results or if you have any questions.

-Brad
by Brad Shiver
Sun Jun 16, 2019 12:47 pm
Forum: Prepar3D Installation and Installer Questions
Topic: My first post..unfortunately it's about error 5013.
Replies: 1
Views: 619

Re: My first post..unfortunately it's about error 5013.

Hello,

It appears that your licensing request was resolved. For future emails, please be aware that it can take up to 2 business days for us to get to your request. Thank you for your patience.

-Brad
by Brad Shiver
Mon Jun 10, 2019 3:57 pm
Forum: Prepar3D Client Application Questions
Topic: Problem Reinstall P3D4
Replies: 2
Views: 382

Re: Problem Reinstall P3D4

Hello,

You will need to email licensing@prepar3d.com with your issue and license ID. Please be aware that it can take up to 2 business days for our licensing team to get to your request. Thanks for your patience.

-Brad
by Brad Shiver
Fri Jun 07, 2019 12:26 pm
Forum: Prepar3D Installation and Installer Questions
Topic: [RESOLVED] Install ran out
Replies: 1
Views: 375

Re: Install ran out

Hello,

I can confirm that we received your email, but it can take up to two business days for our licensing team to get to your request. Business days do not include weekends or holidays. Thanks for your patience.

-Brad

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