Search found 303 matches

by Brad Shiver
Thu Apr 02, 2020 3:25 pm
Forum: Prepar3D Installation and Installer Questions
Topic: Licencing
Replies: 2
Views: 120

Re: Licencing

Hi SirSimon,

I can confirm that we received your email Tuesday night, but please be aware that it can take up to two business days for our licensing team to get to your request. Thanks for your patience.

-Brad
by Brad Shiver
Tue Mar 24, 2020 10:42 pm
Forum: Prepar3D Installation and Installer Questions
Topic: Re-Activation Response Time
Replies: 1
Views: 353

Re: Re-Activation Response Time

I can confirm that we received your email, but it can take up to two business days for our licensing team to get to your request. Business days do not include weekends or holidays. Thanks for your patience.

-Brad
by Brad Shiver
Fri Jan 17, 2020 4:11 pm
Forum: Miscellaneous
Topic: Tutorial help
Replies: 2
Views: 996

Re: Tutorial help

What version of Prepar3D are you using? That learning center is for an older version of Prepar3D. You can find the SimDirector tutorial for v4 here: https://www.prepar3d.com/SDKv4/scenario ... ourse.html

-Brad
by Brad Shiver
Thu Jan 02, 2020 5:32 pm
Forum: Prepar3D Website and Download Questions
Topic: Reinstall/reactivating license P3D
Replies: 2
Views: 4489

Re: Reinstall/reactivating license P3D

You will be able to download and activate using the same license information. You will need to first uninstall Prepar3D from the original computer so that the license deactivates and then you can activate on the new computer. For more information on the uninstall/deactivation process see the followi...
by Brad Shiver
Tue Dec 31, 2019 4:14 pm
Forum: Prepar3D Professional Plus Client Application Questions
Topic: Tomatoshade failed to initialize
Replies: 5
Views: 6346

Re: Tomatoshade failed to initialize

Hi Mars,

Perhaps others familiar with the add-on will be able to help further, but one thing to double check is that the add-on is compatible with the Prepar3D version you have installed. You can also try deleting your generated files before reinstalling the add-on.

-Bradley
by Brad Shiver
Tue Dec 31, 2019 3:04 pm
Forum: Prepar3D Client Application Questions
Topic: Crash with error Terrain.dll
Replies: 1
Views: 1264

Re: Crash with error Terrain.dll

Hi Lothar, The first thing you should try is going through our general debugging steps. This will help us narrow down the issue by eliminating add-ons and generated files as the possible causes for this. You can find them here: https://www.prepar3d.com/forum/viewtopic.php?f=6312&t=123246 Let us know...
by Brad Shiver
Tue Dec 31, 2019 3:03 pm
Forum: Other Support Questions
Topic: 3D COCKPIT TO CLOSE AND BIG
Replies: 1
Views: 1156

Re: 3D COCKPIT TO CLOSE AND BIG

Hi Leo,

Can you provide a screenshot of the issue?

-Bradley
by Brad Shiver
Tue Dec 31, 2019 2:54 pm
Forum: Prepar3D Website and Download Questions
Topic: Problems install Scenery.MSI File
Replies: 1
Views: 4562

Re: Problems install Scenery.MSI File

What error are you getting during the installation specifically? Are all of the scenery cab files located in the same directory as the scenery installer?

-Bradley
by Brad Shiver
Tue Dec 31, 2019 2:26 pm
Forum: Prepar3D Installation and Installer Questions
Topic: Weather lost after Content installation
Replies: 2
Views: 1213

Re: Weather lost after Content installation

Hi Heron,

Do you see the same issue when ActiveSky is uninstalled? Have you tried deleting your generated files as described in step 5 of our general debugging steps? You can find them here: https://prepar3d.com/forum/viewtopic.ph ... 2&t=123246

-Brad
by Brad Shiver
Tue Dec 31, 2019 2:23 pm
Forum: Prepar3D Client Application Questions
Topic: dark spot view
Replies: 5
Views: 1541

Re: dark spot view

Hi Joop, The first thing you should try is going through our general debugging steps. This will help us narrow down the issue by eliminating add-ons and generated files as the possible causes for this. You can find them here: https://www.prepar3d.com/forum/viewtopic.php?f=6312&t=123246 Let us know t...
by Brad Shiver
Tue Dec 31, 2019 2:19 pm
Forum: Prepar3D Installation and Installer Questions
Topic: P3Dv4.5+ installation over old version?
Replies: 2
Views: 1194

Re: P3Dv4.5+ installation over old version?

Hi Eduardo, The installer will not run correctly if you currently have Prepar3D v4 installed. If you would like to reinstall all 3 parts, we recommend that you uninstall them completely and then run the Setup install file. Alternatively, if you would like a quicker update, you can uninstall only the...
by Brad Shiver
Tue Dec 31, 2019 2:13 pm
Forum: Prepar3D Professional Plus Client Application Questions
Topic: Tomatoshade failed to initialize
Replies: 5
Views: 6346

Re: Tomatoshade failed to initialize

Hi Mars,

Have you reached out to the add-on developer for support with this issue?

-Brad
by Brad Shiver
Mon Dec 30, 2019 2:32 pm
Forum: Prepar3D Client Application Questions
Topic: Forest texture orbx
Replies: 1
Views: 1187

Re: Forest texture orbx

Hi Yaanis,

Have you reached out to ORBX regarding this issue? It would be good to contact them for support with their add-ons. If they need any support with development, they should not hesitate to contact us.

-Brad
by Brad Shiver
Mon Dec 30, 2019 2:25 pm
Forum: Other Support Questions
Topic: LWcfg.xml
Replies: 1
Views: 948

Re: LWcfg.xml

Hi Jacques,

Please see the following thread regarding this issue: http://www.prepar3d.com/forum/viewtopic.php?t=117298

Does repairing the Prepar3D installation resolve this issue for you?

-Brad
by Brad Shiver
Mon Dec 16, 2019 7:06 pm
Forum: Prepar3D Professional Plus Client Application Questions
Topic: Can't log in to account
Replies: 2
Views: 4742

Re: Can't log in to account

Hi THibben,

Please email licensing@prepar3d.com for support with your license or account. Please provide any information you can about your purchase and our licensing team will assist you as soon as possible.

-Brad

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