Hello Kayla Thank you for your response. Can you please be more specific about the addons that aren't compatible? Can you please provide an example? I have executed most of the debugging steps several times and it actually deleted all my P3D Files the first time around. I will look into this furthe...

Hello, Have you gone through the general debugging steps? https://www.prepar3d.com/forum/viewtopic.php?f=6312&t=123246 If this issue occurs when you’re installing addons, you might have addons that aren’t compatible with each other. You could try installing them one by one and seeing which one c...

Hello,

You can log in through your customer portal to change any contact information.

The customer portal can be accessed via the link on your invoice, or you can click here: https://secure.prepar3d.com/solo/customers/Default.aspx?

Regards,
Kayla

hi ! I can`t ativate P3D v5 academic version. I already sent an email to licensing@prepard3d.com and no one responds. Error 5013 ID License-3259703 Hello, We have not received an email from the email address we have on file for you. Please re-send your email to licensing@prepar3d.com with your Lice...

Hello,

Have you gone through the general debugging steps?
https://www.prepar3d.com/forum/viewtopi ... 2&t=123246

Regards,
Kayla

Hello,

You can log in through your customer portal to cancel your payment plan.

The customer portal can be accessed via the link on your invoice, or you can click here: https://secure.prepar3d.com/solo/customers/Default.aspx?

Regards,
Kayla

Hello, Please email licensing@prepar3d.com with your license ID to have your activations reset. All emails to licensing@prepar3d.com will be addressed in 1-2 business days. Business days do not include weekends or holidays. If you have received an auto-response, that means your email was successfull...

Hello,

I can confirm we have received your email. Your request will be addressed ASAP.

Thanks,
Kayla

Hello,

We aren't able to find any emails in our inbox from you.

Did you receive any email confirming that your email had been received?

Please double check your spelling. The address for licensing is licensing@prepar3d.com

Regards,
Kayla

Hello,

Is your graphics driver up to date?

Do you have any addons installed?

Have you deleted your generated files?

Regards,
Kayla

Hello,

Have you gone through the general debugging steps?
https://www.prepar3d.com/forum/viewtopi ... 2&t=123246

Regards,
Kayla

Hello,

Thanks for the report.

Most of these issues are currently known and we are looking into a fix.

Regarding the performance impact from Medium to High, Low/Medium use 512 texture resolution for the clouds, while High/Ultra use 1024 texture resolution.

Regards,
Kayla

Hello,

Please see the following post:
http://prepar3d.com/forum/viewtopic.php?f=6314&t=137547

Thanks,
Kayla

Hello,

Please contact refunds@prepar3d.com for any questions regarding your refund.

Regards,
Kayla

Hello, All emails to licensing@prepar3d.com will be addressed in 1-2 business days. Business days do not include weekends or holidays. If you have received an auto-response, that means your email was successfully delivered. If you have sent an email, please do not send another. In the future, if you...