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by Kayla Kinzel
Wed Sep 18, 2019 3:20 pm
Forum: Other Support Questions
Topic: PBR/flashing black triangles
Replies: 5
Views: 350

Re: PBR/flashing black triangles

Hello,

If you are experiencing any issues with an addon, you should contact the developer of the addon for support. We encourage all developers to reach out to us directly if they are experiencing any issues developing their products.

Regards,
Kayla
by Kayla Kinzel
Tue Sep 17, 2019 12:01 pm
Forum: Prepar3D Installation and Installer Questions
Topic: Download won't install scenery
Replies: 1
Views: 147

Re: Download won't install scenery

Hello,

Have you read through the Downloading and Installing guide?
https://www.prepar3d.com/forum/viewtopi ... 2&t=120676

Regards,
Kayla
by Kayla Kinzel
Tue Sep 17, 2019 11:58 am
Forum: Prepar3D Client Application Questions
Topic: P3Dv4.5: Massive FPS drop after switching views
Replies: 2
Views: 325

Re: P3Dv4.5: Massive FPS drop after switching views

Hello,

Have you gone through the general debugging steps?
https://www.prepar3d.com/forum/viewtopi ... 2&t=123246

Do you have any addons?

Are your graphics drivers up to date?

Have you disabled all overlay programs (Geforce Experience, Logitech Overwolf, etc.)?

Regards,
Kayla
by Kayla Kinzel
Tue Sep 17, 2019 11:54 am
Forum: Other Support Questions
Topic: Default scenario view
Replies: 2
Views: 200

Re: Default scenario view

Hello,

Have you gone through the general debugging steps?
https://www.prepar3d.com/forum/viewtopi ... 2&t=123246

Did you delete your generated files?

Do you have any addons installed?

Regards,
Kayla
by Kayla Kinzel
Tue Sep 17, 2019 11:52 am
Forum: Prepar3D Client Application Questions
Topic: Lost saved scenarios...
Replies: 1
Views: 147

Re: Lost saved scenarios...

Hello,

Have you gone through the general debugging steps?
https://www.prepar3d.com/forum/viewtopi ... 2&t=123246

Regards,
Kayla
by Kayla Kinzel
Tue Sep 17, 2019 11:49 am
Forum: Miscellaneous
Topic: Does the Flight Recorder Work?
Replies: 6
Views: 715

Re: Does the Flight Recorder Work?

Hello,

We have not seen any issues with the flight recorder.

Have you gone through the general debugging steps?
https://www.prepar3d.com/forum/viewtopi ... 2&t=123246

Do you have any addons?

Regards,
Kayla
by Kayla Kinzel
Tue Sep 17, 2019 11:48 am
Forum: Prepar3D Professional Plus Client Application Questions
Topic: View changes on its own
Replies: 1
Views: 463

Re: View changes on its own

Hello,

Have you gone through the general debugging steps?
https://www.prepar3d.com/forum/viewtopi ... 2&t=123246

Do you have any addons?

Do you have voice control enabled?

Regards,
Kayla
by Kayla Kinzel
Fri Sep 13, 2019 5:38 pm
Forum: Prepar3D Installation and Installer Questions
Topic: Impossible to activate prepar3d v4.5. HELP
Replies: 1
Views: 163

Re: Impossible to activate prepar3d v4.5. HELP

Hello,

Have you gone through the general debugging steps?
https://www.prepar3d.com/forum/viewtopi ... 2&t=123246

Have you tried uninstalling Prepar3D, deleting the Prepar3D Program File folder, deleting the generated files, and reinstalling?

Regards,
Kayla
by Kayla Kinzel
Thu Sep 12, 2019 6:34 pm
Forum: Other Support Questions
Topic: Cancel Refund Request?
Replies: 2
Views: 267

Re: Cancel Refund Request?

Hello,

You can view our refund policy for all information pertaining refunds:
https://www.prepar3d.com/support/refundpolicy/

Regards,
Kayla
by Kayla Kinzel
Thu Aug 29, 2019 5:29 pm
Forum: Other Support Questions
Topic: Erreur 5013
Replies: 1
Views: 485

Re: Erreur 5013

Hello, For any activation issues, please contact licensing@prepar3d.com. If you have already sent an email, please do not send multiple emails. In the future, if you uninstall Prepar3D before making changes to your system, you will properly deactivate Prepar3D and will not have to contact licensing....
by Kayla Kinzel
Thu Aug 01, 2019 11:07 am
Forum: Prepar3D Installation and Installer Questions
Topic: Reactivation
Replies: 1
Views: 518

Re: Reactivation

Hello,

If you have already sent an email to licensing@prepar3d.com, please do not send any more. If you received the automatic responder email, that means the licensing department has received your email. You will receive a response within two business days.

Regards,
Kayla
by Kayla Kinzel
Mon Jul 22, 2019 10:29 am
Forum: Miscellaneous
Topic: PASSWORD
Replies: 1
Views: 390

Re: PASSWORD

Hello,

You can email licensing@prepar3d.com for any issues regarding your customer account.

Reagrds,
Kayla
by Kayla Kinzel
Mon Jul 15, 2019 3:11 pm
Forum: Prepar3D Website and Download Questions
Topic: [Download Problem]Spam filter failed to validate your selection
Replies: 1
Views: 1640

Re: [Download Problem]Spam filter failed to validate your selection

Hello,

Please email licensing@prepar3d.com with your license ID. They will be happy to assist you with this issue.

Thank you for your patience.

Regards,
Kayla
by Kayla Kinzel
Wed Jul 10, 2019 6:46 pm
Forum: Prepar3D Installation and Installer Questions
Topic: Can't access to my download page
Replies: 1
Views: 453

Re: Can't access to my download page

Hello,

Please email licensing@prepar3d.com with your license ID. They will be happy to assist you with this issue.

Thank you for your patience.

Regards,
Kayla
by Kayla Kinzel
Wed Jul 10, 2019 10:19 am
Forum: Prepar3D Client Application Questions
Topic: Prepar3D.cfg file after updating!
Replies: 5
Views: 1080

Re: Prepar3D.cfg file after updating!

Hello,

Do you get any errors when you launch Prepar3D?

Regards,
Kayla

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