Search found 1215 matches

by Kayla Kinzel
Mon Mar 23, 2020 1:03 pm
Forum: Prepar3D Installation and Installer Questions
Topic: Error 5013
Replies: 1
Views: 323

Re: Error 5013

Hello, For any activation issues, please contact licensing@prepar3d.com. If you have already sent an email, please do not send multiple emails. In the future, if you uninstall Prepar3D before making changes to your system, you will properly deactivate Prepar3D and will not have to contact licensing....
by Kayla Kinzel
Sun Mar 15, 2020 10:28 pm
Forum: Prepar3D Client Application Questions
Topic: Error 5013
Replies: 1
Views: 980

Re: Error 5013

Hello, All emails to licensing@prepar3d.com will be addressed in 1-2 business days. Business days do not include weekends or holidays. If you have received an auto-response, that means your email was successfully delivered. If you have sent an email, please do not send another. In the future, if you...
by Kayla Kinzel
Fri Jan 31, 2020 1:48 pm
Forum: Prepar3D Website and Download Questions
Topic: [RESOLVED] Licence Portal Down?
Replies: 5
Views: 4824

Re: Licence Portal Down?

Hello,

Likely you will want to rebuild your host file. Make sure there is no listing for secure.prepar3d.com inside the Windows hosts file.

%WINDIR%\System32\Drivers\etc\hosts

Regards,
Kayla
by Kayla Kinzel
Fri Jan 31, 2020 11:50 am
Forum: Prepar3D Website and Download Questions
Topic: [RESOLVED] Licence Portal Down?
Replies: 5
Views: 4824

Re: Licence Portal Down?

Hello,

Could you post a screenshot of the error message?
viewtopic.php?f=6313&t=122277

Regards,
Kayla
by Kayla Kinzel
Fri Dec 27, 2019 4:18 pm
Forum: Prepar3D Installation and Installer Questions
Topic: Activation code reset
Replies: 2
Views: 1230

Re: Activation code reset

Hello,

Due to the holidays, business days are not the regular Mon-Fri. We apologize for any inconvenience.

Thank you for your patience.

Regards,
Kayla
by Kayla Kinzel
Wed Dec 11, 2019 11:48 am
Forum: Prepar3D Installation and Installer Questions
Topic: Activation code reset
Replies: 1
Views: 788

Re: Activation code reset

Hello, All emails to licensing@prepar3d.com will be addressed in 1-2 business days. Business days do not include weekends or holidays. If you have received an auto-response, that means your email was successfully delivered. If you have sent an email, please do not send another. We received your emai...
by Kayla Kinzel
Fri Dec 06, 2019 11:42 am
Forum: Prepar3D Client Application Questions
Topic: Sound Problem P3DV4.5
Replies: 47
Views: 14107

Re: Sound Problem P3DV4.5

Hello,

We are unable to reproduce this issue as described.

Can you please follow the general debugging steps?
https://www.prepar3d.com/forum/viewtopi ... 2&t=123246

Regards,
Kayla
by Kayla Kinzel
Wed Nov 27, 2019 2:38 pm
Forum: Prepar3D Installation and Installer Questions
Topic: Transferring my P3Dv4 License to another computer
Replies: 1
Views: 1115

Re: Transferring my P3Dv4 License to another computer

Hello, All emails to licensing@prepar3d.com will be addressed in 1-2 business days. Business days do not include weekends or holidays. It looks like your request was responded to yesterday. Please do not send multiple emails to licensing@prepar3d.com. If you receive an auto-responder, that means you...
by Kayla Kinzel
Wed Nov 27, 2019 12:37 pm
Forum: Other Support Questions
Topic: activation
Replies: 1
Views: 758

Re: activation

Hello, All emails to licensing@prepar3d.com will be addressed in 1-2 business days. Business days do not include weekends or holidays. If you have received an auto-response, that means your email was successfully delivered. In the future, if you uninstall Prepar3D before making changes to your syste...
by Kayla Kinzel
Fri Nov 08, 2019 12:27 pm
Forum: Other Support Questions
Topic: Cannot register v2.5 so I can use it.
Replies: 1
Views: 876

Re: Cannot register v2.5 so I can use it.

Hello, All licensing emails will be addressed within two business days. Business days do not include Saturday and Sunday. If you receive an error stating that you have run out of activations, it is too late to uninstall your software properly. For future reference, you can view our FAQ instructions ...
by Kayla Kinzel
Wed Nov 06, 2019 10:53 pm
Forum: Other Support Questions
Topic: Flicking screen no matter what I do
Replies: 6
Views: 2432

Re: Flicking screen no matter what I do

Hello,

Are you able to right click on the Prepar3D.exe, select Properties, navigate to the Compatibility tab, and check the Disable fullscreen optimizations box?

Can you disable Game Mode in your Windows settings?

Regards,
Kayla
by Kayla Kinzel
Wed Nov 06, 2019 11:20 am
Forum: Prepar3D Website and Download Questions
Topic: [RESOLVED] translucent boxes in the scenery everywhere
Replies: 13
Views: 7111

Re: translucent boxes in the scenery everywhere

Hello kennethroy,

Yes, I attached it in my above post and provided feedback in the following. Did you try disabling Navigation Visuals?

Regards,
Kayla
by Kayla Kinzel
Tue Nov 05, 2019 11:11 pm
Forum: Prepar3D Website and Download Questions
Topic: [RESOLVED] translucent boxes in the scenery everywhere
Replies: 13
Views: 7111

Re: translucent boxes in the scenery everywhere

Hello kennethroy,

We received your image.

It appears that you have Navigation Visuals enabled.

In Prepar3D, on the top menu bar select Navigation -> Navigation Visuals. Uncheck Enable Facility Visuals.

Regards,
Kayla
by Kayla Kinzel
Tue Nov 05, 2019 11:30 am
Forum: Prepar3D Website and Download Questions
Topic: [RESOLVED] translucent boxes in the scenery everywhere
Replies: 13
Views: 7111

Re: translucent boxes in the scenery everywhere

Hello, Have you gone through the general debugging steps? https://www.prepar3d.com/forum/viewtopic.php?f=6312&t=123246 Specifically, have you uninstalled any addons and deleted your generated files? %PROGRAMDATA%\Lockheed Martin\Prepar3D v4 %LOCALAPPDATA%\Lockheed Martin\Prepar3D v4 %APPDATA%\Lockhe...

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