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by Kayla Kinzel
Thu Aug 01, 2019 11:07 am
Forum: Prepar3D Installation and Installer Questions
Topic: Reactivation
Replies: 1
Views: 373

Re: Reactivation

Hello,

If you have already sent an email to licensing@prepar3d.com, please do not send any more. If you received the automatic responder email, that means the licensing department has received your email. You will receive a response within two business days.

Regards,
Kayla
by Kayla Kinzel
Mon Jul 22, 2019 10:29 am
Forum: Miscellaneous
Topic: PASSWORD
Replies: 1
Views: 284

Re: PASSWORD

Hello,

You can email licensing@prepar3d.com for any issues regarding your customer account.

Reagrds,
Kayla
by Kayla Kinzel
Mon Jul 15, 2019 3:11 pm
Forum: Prepar3D Website and Download Questions
Topic: [Download Problem]Spam filter failed to validate your selection
Replies: 1
Views: 1413

Re: [Download Problem]Spam filter failed to validate your selection

Hello,

Please email licensing@prepar3d.com with your license ID. They will be happy to assist you with this issue.

Thank you for your patience.

Regards,
Kayla
by Kayla Kinzel
Wed Jul 10, 2019 6:46 pm
Forum: Prepar3D Installation and Installer Questions
Topic: Can't access to my download page
Replies: 1
Views: 324

Re: Can't access to my download page

Hello,

Please email licensing@prepar3d.com with your license ID. They will be happy to assist you with this issue.

Thank you for your patience.

Regards,
Kayla
by Kayla Kinzel
Wed Jul 10, 2019 10:19 am
Forum: Prepar3D Client Application Questions
Topic: Prepar3D.cfg file after updating!
Replies: 5
Views: 820

Re: Prepar3D.cfg file after updating!

Hello,

Do you get any errors when you launch Prepar3D?

Regards,
Kayla
by Kayla Kinzel
Wed Jul 10, 2019 10:17 am
Forum: Prepar3D Client Application Questions
Topic: Setting up AR
Replies: 8
Views: 995

Re: Setting up AR

Hello,

Are you running the latest version of SteamVR?

Regards,
Kayla
by Kayla Kinzel
Tue Jul 09, 2019 5:54 pm
Forum: Prepar3D Installation and Installer Questions
Topic: Installed P3Dv4.5 on New HDD - No Lockheed Martin Folder
Replies: 3
Views: 567

Re: Installed P3Dv4.5 on New HDD - No Lockheed Martin Folder

Hello,

Did you run the Setup_Prepar3D.exe and select your E: drive as the desired install location? If so, did the installer execute without error?

Regards,
Kayla
by Kayla Kinzel
Tue Jul 09, 2019 1:52 pm
Forum: Prepar3D Installation and Installer Questions
Topic: Install Question for Prepar3D
Replies: 1
Views: 369

Re: Install Question for Prepar3D

Hello, The Software Development Kit is optional. This is for making addons for Prepar3D. The Legacy Client installers are previous versions of the Client installers. These are not intended to be installed on top of Prepar3D, but can be used to swap out the current Client installer. The recommended w...
by Kayla Kinzel
Tue Jul 09, 2019 11:32 am
Forum: Other Support Questions
Topic: Can the VR "White Tracking Dot" be Turned Off
Replies: 2
Views: 1027

Re: Can the VR "White Tracking Dot" be Turned Off

Hello,

At the moment, you cannot disable the VR cursor.

We appreciate your feedback and take all feature requests into consideration.

Thanks for being a part of our community!

Regards,
Kayla
by Kayla Kinzel
Tue Jul 09, 2019 11:22 am
Forum: Prepar3D Client Application Questions
Topic: Prepar3D.cfg file after updating!
Replies: 5
Views: 820

Re: Prepar3D.cfg file after updating!

Hello,

Did you launch Prepar3D after deleting the specified files?

The Control and Effects folders are normal.

Here are a few tutorial videos that may help:
https://www.youtube.com/watch?v=jSiEsDSVnPE
https://www.youtube.com/watch?v=YsOibqIV0OQ

Regards,
Kayla
by Kayla Kinzel
Tue Jul 09, 2019 11:15 am
Forum: Other Support Questions
Topic: P3d virtual reality
Replies: 1
Views: 283

Re: P3d virtual reality

Hello,

Have you gone through the general debugging steps?
https://www.prepar3d.com/forum/viewtopi ... 2&t=123246

Regards,
Kayla
by Kayla Kinzel
Tue Jul 09, 2019 11:14 am
Forum: Prepar3D Installation and Installer Questions
Topic: Managing multiple licenses in an academic lab
Replies: 4
Views: 740

Re: Managing multiple licenses in an academic lab

Hello,

You cannot mass-deactivate Prepar3D. A bit quicker than completely uninstalling would be uninstalling the Client. This should prompt you with the option to deactivate Prepar3D. Select Yes. Uninstalling only the Client should take a few minutes.

Regards,
Kayla
by Kayla Kinzel
Tue Jul 09, 2019 11:00 am
Forum: Prepar3D Client Application Questions
Topic: Fuzzy Graphics only with Head Movement
Replies: 10
Views: 1340

Re: Fuzzy Graphics only with Head Movement

Who said anything about Oculus or VR?
I apologize, I interpreted head movement as VR. I now realize you're referring to camera panning.

Regards,
Kayla
by Kayla Kinzel
Tue Jul 09, 2019 10:58 am
Forum: Prepar3D Client Application Questions
Topic: Setting up AR
Replies: 8
Views: 995

Re: Setting up AR

Hello,

Have you tried selecting "Portals" from the Passthrough Mode dropdown in the Augmented Reality settings?

Do you have your Vive Stereo camera enabled through SteamVR?

Regards,
Kayla
by Kayla Kinzel
Tue Jul 09, 2019 10:39 am
Forum: Prepar3D Client Application Questions
Topic: Fuzzy Graphics only with Head Movement
Replies: 10
Views: 1340

Re: Fuzzy Graphics only with Head Movement

Hello, As per the Oculus Performance Guidelines, applications running at 90 FPS are ideal for VR, while maintaining 45 can be acceptable depending on the application. This is true across many different VR headsets. You can view the guidelines here: https://developer.oculus.com/documentation/pcsdk/la...

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