Can not login for downloading

Any issues, problems or troubleshooting topics related to the Prepar3D website and web apps.
craft
Posts: 4
Joined: Sun Sep 02, 2012 3:35 pm

Can not login for downloading

Postby craft » Sat Dec 08, 2018 11:23 am

I can not login to the web for downloading, the following message appeard:
Spam prevention filter failed to validate your selections. Please try again.
what's the problem?

User avatar
Poppet
Lockheed Martin
Posts: 2696
Joined: Sat Nov 01, 2014 4:12 pm

Re: Can not login for downloading

Postby Poppet » Sat Dec 08, 2018 10:43 pm

Hello craft

Welcome to the Prepar3D Forum.

Sorry for the inconvenience, please try the steps outlined in the topic below

https://www.prepar3d.com/forum/viewtopic.php?t=130504

---

If you are still experiencing this message contact licensing@prepar3d.com along with your license ID and invoice number and they can provide you a link to download Prepar3D.

craft
Posts: 4
Joined: Sun Sep 02, 2012 3:35 pm

Re: Can not login for downloading

Postby craft » Sun Dec 09, 2018 3:42 am

still problem

craft
Posts: 4
Joined: Sun Sep 02, 2012 3:35 pm

Re: Can not login for downloading

Postby craft » Wed Dec 12, 2018 1:07 pm

I have sent the email to licensing@prepar3d.com, only got the reply for retrieving password, not a download link.

User avatar
Poppet
Lockheed Martin
Posts: 2696
Joined: Sat Nov 01, 2014 4:12 pm

Re: Can not login for downloading

Postby Poppet » Thu Dec 13, 2018 9:37 pm

Hello craft

How are you getting on now, have you managed to log in to download Prepar3D ?

craft
Posts: 4
Joined: Sun Sep 02, 2012 3:35 pm

Re: Can not login for downloading

Postby craft » Wed Dec 19, 2018 12:37 am

Thanks, I have got the download link from licensing and already downloaded the latest version P3D.

By the way, the following message appeared when I login,

YOUR CURRENT PURCHASES THAT ARE AVAILABLE FOR DOWNLOAD:
No records found for the entered Customer Email and Customer Password combination.

Please make sure you are using the email address and password that were used to purchase the software.
what's the problem of the website?


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