Unable to login/download

Any issues, problems or troubleshooting topics related to the Prepar3D website and web apps.
seal0625
Posts: 7
Joined: Wed Aug 08, 2018 10:43 am

Unable to login/download

Postby seal0625 » Wed Aug 08, 2018 10:50 am

I got a error message stating that " spam prevention filter failed to validate your selections" whey I was trying to login/in using license ID and passcode and i believe i have typed in the right login/passwd.

so failed to download p3d.

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Brady Butler
Lockheed Martin
Posts: 656
Joined: Tue May 09, 2017 5:31 pm

Re: Unable to login/download

Postby Brady Butler » Wed Aug 08, 2018 2:09 pm

Hello,

Did you try copy/pasting the License ID and License Password from the e-mail into the fields?

Regards,
Brady
Brady Butler
Prepar3D® Software Engineer

seal0625
Posts: 7
Joined: Wed Aug 08, 2018 10:43 am

Re: Unable to login/download

Postby seal0625 » Wed Aug 08, 2018 4:34 pm

Just tried but still the same...

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Poppet
Lockheed Martin
Posts: 2426
Joined: Sat Nov 01, 2014 4:12 pm

Re: Unable to login/download

Postby Poppet » Fri Aug 10, 2018 2:00 pm

Hello seal0625

How are you getting on now, Have you managed to resolve your Issue ?

Let us know how you get on

seal0625
Posts: 7
Joined: Wed Aug 08, 2018 10:43 am

Re: Unable to login/download

Postby seal0625 » Fri Aug 10, 2018 4:47 pm

Hi Poppet,

Thanks for your attention. I tried from two PCs and still the same...

seal0625
Posts: 7
Joined: Wed Aug 08, 2018 10:43 am

Re: Unable to login/download

Postby seal0625 » Fri Aug 10, 2018 4:57 pm

Just tried to reset my cumstomer passwd ( it was successful) but still cant login - error info stating " spam prevention failed to validate your selections)

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Poppet
Lockheed Martin
Posts: 2426
Joined: Sat Nov 01, 2014 4:12 pm

Re: Unable to login/download

Postby Poppet » Mon Aug 13, 2018 6:39 am

Hello seal0625

Here are some additional steps you can try

1) Clear the Internet Cache from possibly causing you these Issues, Click Here for Instructions

2) Flush the windows DSN Caches (Domain Name System) Its possible the DSN caches has become polluted.
This process is quick and easy to complete, Follow the steps in the link provided for Windows 7, 8 and 10 Click Here

3) You can try disabling the Windows firewall or disabling your antivirus software before attempting to log in again

4) Try using a different Internet Browser to access the Download page, Maybe try Internet Explorer, Firefox or Google

Let us know how you get on

Striker01
Posts: 1
Joined: Thu Oct 12, 2017 6:29 am

Re: Unable to login/download

Postby Striker01 » Mon Aug 13, 2018 4:41 pm

Unfortunately neither do I.
I followed all the above solutions but still get the same error:
"Spam prevention filter failed to validate your selections."

seal0625
Posts: 7
Joined: Wed Aug 08, 2018 10:43 am

Re: Unable to login/download

Postby seal0625 » Tue Aug 14, 2018 2:14 pm

Unfortunately it didnt work...

Clifton Crane
Lockheed Martin
Posts: 884
Joined: Tue Sep 25, 2012 2:34 pm

Re: Unable to login/download

Postby Clifton Crane » Wed Aug 15, 2018 2:48 pm

Hello,

Also, can you check that your web browsers are up-to-date?

Thanks.
Clifton Crane
Prepar3D® Software Engineer

seal0625
Posts: 7
Joined: Wed Aug 08, 2018 10:43 am

Re: Unable to login/download

Postby seal0625 » Thu Aug 16, 2018 2:27 pm

Yes they are all latest version - microsoft edge / IE / Chrome.

liuzikai123
Posts: 4
Joined: Wed Aug 22, 2018 10:27 am

"Spam prevention filter failed to validate your selections. Please try again."

Postby liuzikai123 » Wed Aug 22, 2018 10:37 am

I want to download the game, but a red words sentence appeared.
"Spam prevention filter failed to validate your selections. Please try again."
What should I do?
Thank you.

[POST MERGED]

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Brady Butler
Lockheed Martin
Posts: 656
Joined: Tue May 09, 2017 5:31 pm

Re: Unable to login/download

Postby Brady Butler » Wed Aug 22, 2018 11:39 am

Hello,

Thanks for the additional info, we'll investigate this further.

Regards,
Brady
Brady Butler
Prepar3D® Software Engineer

liuzikai123
Posts: 4
Joined: Wed Aug 22, 2018 10:27 am

Re: Unable to login/download

Postby liuzikai123 » Wed Aug 22, 2018 12:28 pm

Thank you, I really want to try the simulator as soon as possible.

liuzikai123
Posts: 4
Joined: Wed Aug 22, 2018 10:27 am

Re: Unable to login/download

Postby liuzikai123 » Fri Aug 24, 2018 10:08 am

I received an E-mail from licensing@prepar3d.com.
It said "Please make a post on our support forums. It appears you may have an issue with the captcha when signing into the Purchased Downloads page. If you post on our forums, a member of our technical team will assist you with this issue as soon as possible."
What should I do next?
Now, I still can not download the game. I hope I can play the game before PREPAR3D 5.0 is published...


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