[RESOLVED] P3dv4.3 not opening

Any issues, problems or troubleshooting topics related to the Prepar3D website and web apps.
Afonso_Miranda
Posts: 3
Joined: Tue Jul 03, 2018 9:56 am

[RESOLVED] P3dv4.3 not opening

Postby Afonso_Miranda » Tue Jul 03, 2018 10:06 am

Hi, I've just updated from p3dv4.1 to .3 and everytime I try to open the sim, it just shows this window forever: https://prnt.sc/k1ynf6

Does anyone know how to fix this?

Thanks,
Afonso Miranda

User avatar
Brady Butler
Lockheed Martin
Posts: 603
Joined: Tue May 09, 2017 5:31 pm

Re: P3dv4.3 not opening

Postby Brady Butler » Tue Jul 03, 2018 11:56 am

Hello Afonso,

To have us assist you further, could you please review this topic and let us know the results from following the troubleshooting steps? Also, can you provide the details of your system?

http://www.prepar3d.com/forum/viewtopic ... 2&t=123246

If the issue is determined to be caused by an add-on, you will likely want to reach out to the add-on developer for direct support. If they need any support with development, they should not hesitate to contact us.

Regards,
Brady
Brady Butler
Prepar3D® Software Engineer

Afonso_Miranda
Posts: 3
Joined: Tue Jul 03, 2018 9:56 am

Re: P3dv4.3 not opening

Postby Afonso_Miranda » Sun Jul 08, 2018 9:57 am

PC specs:
i5 6600k
gtx 750ti
8gb RAM
I did everything regarding the topic you sent and nothing happend. It was probably not an add-on beacause I uninstalled all of them, but just in case, I uninstalled everyting regarding p3d and I am now installing the sim again.

Thanks for your help, :)
Afonso Miranda

PeterWebber
Posts: 76
Joined: Sat Apr 14, 2012 1:23 am
Location: Cape Town South Africa

Re: P3dv4.3 not opening

Postby PeterWebber » Mon Jul 09, 2018 5:28 pm

Strangely enough I have just encountered the same problem today. It seemed to be caused by an addon airport that I had deleted using the Windows 10 "add/remove programs" while still being listed in the P3D scenery library. I had to re-install the airport, fire up P3D, delete the entry in the P3D scenery library first and then uninstall the airport again. After that it opened normally.

Regards.
Peter Webber

Afonso_Miranda
Posts: 3
Joined: Tue Jul 03, 2018 9:56 am

Re: P3dv4.3 not opening

Postby Afonso_Miranda » Fri Jul 13, 2018 6:57 pm

Luckly I found the solution:

''Delete the following generated folders/files. This will result in any add-ons being removed/disabled.
%PROGRAMDATA%\Lockheed Martin\Prepar3D v4
%LOCALAPPDATA%\Lockheed Martin\Prepar3D v4
%APPDATA%\Lockheed Martin\Prepar3D v4''
by Adam Breed
thanks a lot,

Afonso Miranda


Return to “Prepar3D Website and Download Questions”

Who is online

Users browsing this forum: No registered users and 1 guest