KERNELBASE.dll failure

Any issues, problems or troubleshooting topics related to computer hardware and the Prepar3D client application
BoeingG
Posts: 17
Joined: Wed May 10, 2017 1:03 am

KERNELBASE.dll failure

Postby BoeingG » Wed May 10, 2017 1:14 am

Let's get right to it:

Faulting application name: Prepar3D.exe, version: 3.4.22.19868, time stamp: 0x588f7cbf
Faulting module name: KERNELBASE.dll, version: 10.0.14393.1066, time stamp: 0x58d9f07f
Exception code: 0xc0020001
Fault offset: 0x000da932
Faulting process id: 0x630
Faulting application start time: 0x01d2c90910cea05d
Faulting application path: C:\Program Files (x86)\Lockheed Martin\Prepar3D v3\Prepar3D.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: b5742151-dc2f-4572-b381-c088d2b084d0
Faulting package full name:
Faulting package-relative application ID:


and

Application: Prepar3D.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0020001, exception address 771CA932
Stack:


and

Faulting application name: Prepar3D.exe, version: 3.4.22.19868, time stamp: 0x588f7cbf
Faulting module name: KERNELBASE.dll, version: 10.0.14393.1066, time stamp: 0x58d9f07f
Exception code: 0xc000041d
Fault offset: 0x000da932
Faulting process id: 0x630
Faulting application start time: 0x01d2c90910cea05d
Faulting application path: C:\Program Files (x86)\Lockheed Martin\Prepar3D v3\Prepar3D.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 818ab742-fadc-46d2-ac59-41346925ae8e
Faulting package full name:
Faulting package-relative application ID:


appeared in the Event Viewer after my P3D application crashed.

I've just done a full reinstall, but am not using FSUIPC.

Utilizing the following add-ons:
ActiveSky Next
FTX: Global
FSLabs A320X
REX Texture Direct
FSFX Packages: PrecipitFX
And, of course, Prepar3D V3 Academic version 3.4.22.19868.


I'm not sure if this is pertinent, but it appears I'm running NVIDIA Graphics Driver version 382.05.

Any and all help appreciated.
Regards,

Greg Caesar

User avatar
aeronauta
Posts: 1192
Joined: Sun Oct 23, 2011 1:56 am
Location: Melbourne, Australia

Re: KERNELBASE.dll failure

Postby aeronauta » Wed May 10, 2017 4:01 am

Hi try to reinstall the video driver by first using DDU to remove the old one.

Jorge
Jorge Roldan
OZx Developer (aero) - Hovercontrol Helicopter Certified Pilot - Spad.Next Beta Tester

BoeingG
Posts: 17
Joined: Wed May 10, 2017 1:03 am

Re: KERNELBASE.dll failure

Postby BoeingG » Fri May 19, 2017 10:10 pm

Hi try to reinstall the video driver by first using DDU to remove the old one.

Jorge
Hello.

I tried that, but am not getting this error:

Faulting application name: Prepar3D.exe, version: 3.4.22.19868, time stamp: 0x588f7cbf
Faulting module name: KERNELBASE.dll, version: 10.0.15063.296, time stamp: 0x28e9cf15
Exception code: 0xc000041d
Fault offset: 0x000eb802
Faulting process id: 0xb20
Faulting application start time: 0x01d2d0947c19bef0
Faulting application path: C:\Program Files (x86)\Lockheed Martin\Prepar3D v3\Prepar3D.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: f7c06605-6d77-43dd-a173-1e71e138e820
Faulting package full name:
Faulting package-relative application ID:

Faulting application name: Prepar3D.exe, version: 3.4.22.19868, time stamp: 0x588f7cbf
Faulting module name: KERNELBASE.dll, version: 10.0.15063.296, time stamp: 0x28e9cf15
Exception code: 0xc0020001
Fault offset: 0x000eb802
Faulting process id: 0xb20
Faulting application start time: 0x01d2d0947c19bef0
Faulting application path: C:\Program Files (x86)\Lockheed Martin\Prepar3D v3\Prepar3D.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: bd0315bc-6ab5-4b54-90e9-acc442797b2c
Faulting package full name:
Faulting package-relative application ID:

Application: Prepar3D.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0020001, exception address 742BB802
Stack:

Thanks.
Regards,

Greg Caesar


Return to “Hardware Specific Questions”

Who is online

Users browsing this forum: No registered users and 4 guests