web pages load very slow

earnorbust · Post by **earnorbust** » Mon Nov 25, 2013 3:03 pm

I am using Windows IE-11 and don't understand why your web pages take so long to load.

Does anybody have an idee why?

Robert

NASA · Post by **NASA** » Mon Nov 25, 2013 3:39 pm

Same here.

Chrome 31 on Windows 8.1

Location: Irvine, CA

I do not believe Lockheed Martin has no money to buy more servers.

Saul · Post by **Saul** » Mon Nov 25, 2013 5:29 pm

This is the new server

It will simply be a lot of new traffic today and this week for sure as new users and old users are updating and downloading the new v2

I'm surprised nobody though of that already.

Regards

Saul

WBard · Post by **WBard** » Mon Nov 25, 2013 8:16 pm

Hey all,

We are experiencing a heavier than usual volume, it is getting faster that our web team has seen. We'll continue to work to optimize it. Thanks for your patience!

pracines · Post by **pracines** » Mon Jan 06, 2014 3:26 am

Just in the last 2 days for me the P3D website, particularly the forums, load much slower than before. I had the pages not load at all in the 3 or so minutes I waited. I did check my ISP speed and its fine; other pages (except Avsim) load pretty much instantly for me.

Just an FYI

Paul

ananda · Post by **ananda** » Mon Jan 06, 2014 5:32 pm

No access at all for the past 12 hours and it is now painfully slow

George

daniel douville · Post by **daniel douville** » Mon Jan 06, 2014 6:31 pm

No access all day, very slow download times, I thought maybe LM was prepping for 2.05 update:)

rwcatherall · Post by **rwcatherall** » Mon Jan 06, 2014 11:05 pm

I have to agree. It is very very slow.

ervski · Post by **ervski** » Tue Jan 07, 2014 5:53 am

WOW, this reminds me of the "Old Dial-up" days. Very, very slow.

jimcarrel · Post by **jimcarrel** » Tue Jan 07, 2014 6:58 am

If your running FireFox and have the firebug extension, you can see the problems.

ananda · Post by **ananda** » Tue Jan 07, 2014 8:05 am

I am not running Firefox and I can't see the problem.

BTW. The "Show new topics since your last visit" has returned

George

OldAirMail · Post by **OldAirMail** » Tue Jan 07, 2014 12:22 pm

Quote:
Quote from PinoyAir on November 25, 2013, 17:29

This is the new server

....

This is a new server, as in brand new, top of the line?

Or an old 386 computer in a new role as a server.

OldAirMail · Post by **OldAirMail** » Tue Jan 07, 2014 12:34 pm

I just did a search "mingle forum" slow.

I don't really know but it seems that "Mingle Forum", a part of wordpress.org, occasionally has speed problems.

That, added to the surely expected activity regarding Prepar3d V2, was a train wreck waiting to happen.

ananda · Post by **ananda** » Tue Jan 07, 2014 12:56 pm

It's also hosted by oneandone which has a poor reputation

ArtMan · Post by **ArtMan** » Tue Jan 07, 2014 3:23 pm

After 30 minutes I was able to post this message which I sent by email first:

Dear Prepar3d,

I just purchased Prepar3d V2. Excited about your new product I tried to download the 10 Gig. Zip file…..

Unfortunately the website from a company who can make the worlds most advanced fighters seems to host their website on a 1985’s XT computer. It is completely unreachable!

No, it is not my internet connection. I have a fiberglass 50 Mbit connection and I did several speedtests. Nothing wrong here in the Netherlands.

Can you please sent me a decent download link?

As an advice it is maybe a good idea to host your files here at a Dutch company named i3d. They are specialised in hosting lots and lots of data even for EA.

Then I got an automatic reply:

Hello,

Thank you for your message. We do not provide email technical support for Prepar3D®, but help is still available!

We’ve taken the most common questions we receive and created a Frequently Asked Questions list, accessible here:

http://www.prepar3d.com/frequently-asked-questions/

If your question isn’t addressed there, please create a post on our Support Forums, accessible here:

http://www.prepar3d.com/forum-5/

A member of our technical team will respond to your forum posting as soon as possible. We’re privileged to have you with us – thanks for being part of the Prepar3D community.

Sincerely,

The Prepar3D Team

The first line excited me: We do not provide email technical support for Prepar3D®, but help is still available!

That's a very good idea when your website is down. Come on Prepar3D, be a bit more professional......

Anyway, thanks for those beautiful flightsims.

All the best,

Arthur

(Europe)