SSD Hard Disk

Any issues, problems or troubleshooting topics related to computer hardware and the Prepar3D client application
titolopez
Posts: 10
Joined: Thu Apr 18, 2019 8:54 pm

SSD Hard Disk

Postby titolopez » Sat Jun 29, 2019 5:53 pm

Hi, there.

My P3D v4.5 has been running smoothly, but had to buy a new Hard Disk because I was running out of space.

Then I cloned the old Hard Disk to the new one, which is a 2 TB SSD Seagate hard Disk.

Since then, P3D crashes mid-flight.

Thanks in advance for any help...

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downscc
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Location: KCRP

Re: SSD Hard Disk

Postby downscc » Sat Jun 29, 2019 6:38 pm

What are the crash reports pointing to as the faulting module and the exception code?

Good place to start in solving a problem is to first define it. Crashing mid session tells us nothing.
Dan Downs
KCRP

titolopez
Posts: 10
Joined: Thu Apr 18, 2019 8:54 pm

Re: SSD Hard Disk

Postby titolopez » Sat Jun 29, 2019 7:28 pm

Thanks for your kind response.

There's no message. It just crashes to desktop.

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downscc
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Re: SSD Hard Disk

Postby downscc » Sun Jun 30, 2019 6:58 pm

Thanks for your kind response.

There's no message. It just crashes to desktop.
Press the windows start button and type REPORTS and select View All Problem Reports. Look for the Prepar3D reports and start there.
Dan Downs
KCRP

titolopez
Posts: 10
Joined: Thu Apr 18, 2019 8:54 pm

Re: SSD Hard Disk

Postby titolopez » Mon Jul 01, 2019 4:11 pm

Here is the report from Windows:

Source
Prepar3D exe

Summary
Stopped working

Date
‎26/‎6/‎2019 12:06

Status
Report sent

Description
Faulting Application Path: E:\Program Files\Lockheed Martin\Prepar3D v4\Prepar3D.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: Prepar3D.exe
Application Version: 4.5.12.30293
Application Timestamp: 5cd47aad
Fault Module Name: terrain.dll
Fault Module Version: 4.5.12.30293
Fault Module Timestamp: 5cd47a24
Exception Code: c0000005
Exception Offset: 00000000000e30ef
OS Version: 10.0.18362.2.0.0.768.101
Locale ID: 5130
Additional Information 1: dcb9
Additional Information 2: dcb9c269bd3fca5adf847babfdd86641
Additional Information 3: 7cc0
Additional Information 4: 7cc0de52eab595fce0712b3981af85cf

Extra information about the problem
Bucket ID: b30a59883ff0061121e0136cf1822a82 (1288050852057197186)

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downscc
Posts: 1344
Joined: Mon Dec 01, 2014 5:46 pm
Location: KCRP

Re: SSD Hard Disk

Postby downscc » Tue Jul 02, 2019 3:13 pm

Just guessing, because terrain.dll errors are uncommon, that maybe your clone operation failed for some reason. Perhaps now there are conflicts between generated files and installed-then-cloned scenery? Just a guess.

I googled terrain.dll crash p3d and found plenty of avenues for investigation. I cannot guess what you have for addon scenery but I'd start by removing addon scenery until problem is solved. I am aware that your crashes are happening during a session, you can always start by using the half then half technique...where you turn off half your scenery, if it still happens then turn off the other half and narrow it down.
Dan Downs
KCRP


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