Did not uninstall before new motherboard

Any issues, problems or troubleshooting topics related to the Prepar3D client application.
seattleman66
Posts: 4
Joined: Sat Dec 30, 2017 7:24 pm

Did not uninstall before new motherboard

Postby seattleman66 » Wed Apr 03, 2019 12:42 am

Despite the very visible sticky topic I changed my motherboard and cpu without uninstalling. I also had to install a new version of Windows. I now can see Prepar3d in my directory but it won't run and does not appear in Apps and Features. I know this is entirely on me but I hope I can get some guidance. Should I go into the directory structure and delete everything now and then redownload and reinstall? Thank you in advance. (embarrassed) Steve

elgreco111
Posts: 22
Joined: Tue Jul 25, 2017 11:41 am

Re: Did not uninstall before new motherboard

Postby elgreco111 » Wed Apr 03, 2019 8:29 am

If possible make a full uninstall, clean registry and delete all P3d files/directories. After new start of OS reinstall.
Should fix this issue
Keep flying Robert
My Specs: Win 10 Prof x64, Build 2004,I7-7700K, MSI Z270 GAMING PRO CARBON, ASUS ROG Strix GeForce GTX 1080 Ti 11GB, RAM 32GB G. Skill Trident Z, 1 TB M.2 Crucial, 1 TB Samsung SSD, 500 MB Samsung SSD, Acer Predator 27''

Martyson
Posts: 8313
Joined: Sun Mar 25, 2012 11:08 am

Re: Did not uninstall before new motherboard

Postby Martyson » Wed Apr 03, 2019 8:52 am

"Despite the very visible sticky topic"

You could have posed there.
My first thought, e-mail the LM licensing dept. first ... get a new license, see what they say.
Best Regards,
Vaughan Martell (KDTW)

w2dr
Posts: 5
Joined: Mon Apr 16, 2012 5:30 am

Re: Did not uninstall before new motherboard

Postby w2dr » Wed Apr 03, 2019 12:45 pm

'Morning Steve. The problem is that you are missing the Registry entry for P3D (and also any installed add-ons that may have updated the Registry) due to the Windows reinstall. There are a number of freeware programs around that will fix the Registry pointers for FSX and P3D. Before reinstalling you may want to try one of those. A quick Google search get you to the right spot(s). Here's a link to one of them: https://www.nmgsimulations.co.za/flight ... try-fixer/ .

Doug

w2dr
Posts: 5
Joined: Mon Apr 16, 2012 5:30 am

Re: Did not uninstall before new motherboard

Postby w2dr » Wed Apr 03, 2019 12:48 pm

Steve - Please ignore the above, I just realized there are other P3D-related data in the Registry that still won't be fixed. I'd go ahead with the reinstall..............Doug

seattleman66
Posts: 4
Joined: Sat Dec 30, 2017 7:24 pm

Re: Did not uninstall before new motherboard

Postby seattleman66 » Wed Apr 03, 2019 7:33 pm

Thanks much for the replies, I've contacted licensing.

seattleman66
Posts: 4
Joined: Sat Dec 30, 2017 7:24 pm

Re: Did not uninstall before new motherboard

Postby seattleman66 » Wed Apr 10, 2019 12:54 am

As a follow-up I was directed to do a complete re-install of P3DV4 which I did. With this, and the Windows re-install I was left with a great deal of other re-installation of scenery, aircraft, and utilities. Still, after years of 'accretion' I've told myself this is good thing. Up and running now.


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