Forum replies not sent

Other problems or issues not covered by other troubleshooting topics.
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degeus
Posts: 163
Joined: Wed Dec 04, 2013 9:30 am
Location: Netherlands

Forum replies not sent

Post by degeus »

Hello,
When I make a post I also tick the "Notify when reply is posted.
But I never get an e-mail of that, I have to look by myself if there is an answer.
The possible answers are not in my Spam-folder.
with kind regards,
Piet de Geus
Netherlands
Piet de Geus
Netherlands
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Rob McCarthy
Lockheed Martin
Posts: 3704
Joined: Wed Aug 24, 2011 1:37 pm

Re: Forum replies not sent

Post by Rob McCarthy »

Hi Piet de Geus,

We aren't seeing any issues with these messages being sent or received. Ensure that messages from enquiries@prepar3d.com aren't being blocked by your email provider.

Regards,
Rob McCarthy
Rob McCarthy
Prepar3D® Core Lead
User avatar
degeus
Posts: 163
Joined: Wed Dec 04, 2013 9:30 am
Location: Netherlands

Re: Forum replies not sent

Post by degeus »

Hello Rob,
Please help me. I am using Google Mail in the POP-mode. Where (in which function) do I have to add your e-mailaddress? In the Google Mail centre or in the client=part on my system?
reg.,
Piet de Geus
Piet de Geus
Netherlands
User avatar
Rob McCarthy
Lockheed Martin
Posts: 3704
Joined: Wed Aug 24, 2011 1:37 pm

Re: Forum replies not sent

Post by Rob McCarthy »

We haven't seen any specific issues with Gmail addresses. You may need to contact them or your ISP to see if there are any configuration changes that need to be made on your end.

Regards,
Rob McCarthy
Rob McCarthy
Prepar3D® Core Lead
User avatar
degeus
Posts: 163
Joined: Wed Dec 04, 2013 9:30 am
Location: Netherlands

Re: Forum replies not sent

Post by degeus »

Hello Rob,
I'll look into it.
O.K.,
reg.,
Piet de Geus
Piet de Geus
Netherlands
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