Prepar3d Pro v5.1 crashes on startup, new install, no addons

Any issues, problems or troubleshooting topics related to installing the Prepar3D client application or it's installer.
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sgoen
Posts: 9
Joined: Mon Apr 05, 2021 10:51 pm

Prepar3d Pro v5.1 crashes on startup, new install, no addons

Post by sgoen »

Please forgive me but I am a little frustrated right now after paying over 200.00 for Prepar3d Pro. I downloaded the program and then installed light the direction said to do. Upon opening the program, the program finishes the installation and goes to a screen for weather and aircraft change. Once at the screen the program crashes. I have tried to run it in administration mode and with out. I have uninstalled, restarted the computer and reinstalled the program with the same results. At this point I don’t know what to do. I am frustrated because when I pay for a program, I expect it to work. My computer is not the problem as it it built to run programs that require a much stronger system the your program requires. Any help that you can give me would be greatly appreciated
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JorgenSA
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Joined: Sun Mar 11, 2018 7:17 am
Location: 5 NM ENE of EDXF

Re: Prepar3d Pro v5.1 crashes on startup, new install, no addons

Post by JorgenSA »

Let me guess... you have an nVidia graphics card, and the driver version is 465.89?

If so, roll back the driver one version. This is an nVidia problem, not a P3D problem.

Jorgen
System: i5-12600K@4.9 GHz, ASUS ROG STRIX Z690-I motherboard, 32 GB 4800 MHz DDR5 RAM, Gainward RTX 3060 w/ 12 GB DDR6 VRAM, Windows 10 Pro.

All views and opinions expressed here are entirely my own. I am not a Lockheed-Martin employee.
sgoen
Posts: 9
Joined: Mon Apr 05, 2021 10:51 pm

Re: Prepar3d Pro v5.1 crashes on startup, new install, no addons

Post by sgoen »

After rolling back the Nvidia driver by one version, the sim is now working fine.
Thanks you for overlooking my frustration.
costa970
Posts: 4
Joined: Thu Oct 26, 2017 1:16 pm

Re: Prepar3d Pro v5.1 crashes on startup, new install, no addons

Post by costa970 »

the problem is if I go back to a previous version, then they run badly or crash other games like Iracing
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JorgenSA
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Joined: Sun Mar 11, 2018 7:17 am
Location: 5 NM ENE of EDXF

Re: Prepar3d Pro v5.1 crashes on startup, new install, no addons

Post by JorgenSA »

Have a look at the second to last post in this thread:

https://www.prepar3d.com/forum/viewtopi ... 2&t=141862

Jorgen
System: i5-12600K@4.9 GHz, ASUS ROG STRIX Z690-I motherboard, 32 GB 4800 MHz DDR5 RAM, Gainward RTX 3060 w/ 12 GB DDR6 VRAM, Windows 10 Pro.

All views and opinions expressed here are entirely my own. I am not a Lockheed-Martin employee.
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