trouble installing Pd4.5

Any issues, problems or troubleshooting topics related to installing the Prepar3D client application or it's installer.
timmo32
Posts: 8
Joined: Thu May 03, 2012 9:15 am

trouble installing Pd4.5

Postby timmo32 » Mon Nov 04, 2019 11:19 pm

Gday gents im having trouble installing pdv4.5 onto my pc,when i click on the dectop icon,which it looks like part of the sim has installed i keep getting the msg,contents and scenery files are not installed then the sim closes,ive tried too install them but with no luck,ive also tried uninstalling the sim completely and then reinstalling it again,but the same issue,any help would be most welcomed cheers gents.

FCXEVV
Posts: 104
Joined: Wed Dec 26, 2018 11:56 am

Re: trouble installing Pd4.5

Postby FCXEVV » Tue Nov 05, 2019 12:01 am

Hi,

Have you only downloaded the client and not the full packaged zip file? What happens when you install them
Check UAC is at minimum and don't install in program files, have anti virus off if you can and defender also.

regards

Steve

timmo32
Posts: 8
Joined: Thu May 03, 2012 9:15 am

Re: trouble installing Pd4.5

Postby timmo32 » Tue Nov 05, 2019 8:51 am

Hi steve thanks for your help,i have all UAC,anti virus stuff turned off,i downloaded the whole sim 12.9 gigs worth,when i run the installer it says cant find contents file.msi file not found,and most of the files end up in c drive program files?and only downloading the client ?im not sure about that,ive tried everything ?any ideas,i went too the control panel and removed everything from there before i tried a reinstall ?

timmo32
Posts: 8
Joined: Thu May 03, 2012 9:15 am

Re: trouble installing Pd4.5

Postby timmo32 » Tue Nov 05, 2019 8:54 am

heres some of what the error code is
[3374:1A04][2019-11-05T16:45:27]i001: Burn v3.11.1.2318, Windows v10.0 (Build 18362: Service Pack 0), path: C:\Users\Chris\AppData\Local\Temp\{2C36C29C-56DB-4881-8D52-F7FE08467E57}\.cr\Setup_Prepar3D.exe
[3374:1A04][2019-11-05T16:45:27]i000: Initializing string variable 'InstallFolder' to value '[ProgramFiles64Folder]Lockheed Martin\Prepar3D v4'
[3374:1A04][2019-11-05T16:45:27]i000: Initializing string variable 'BundleIsSource' to value 'True'
[3374:1A04][2019-11-05T16:45:27]i009: Command Line: '-burn.clean.room=C:\Users\Chris\AppData\Local\Temp\7zO8DB8376E\Setup_Prepar3D.exe -burn.filehandle.attached=632 -burn.filehandle.self=684'
[3374:1A04][2019-11-05T16:45:27]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\Chris\AppData\Local\Temp\7zO8DB8376E\Setup_Prepar3D.exe'
[3374:1A04][2019-11-05T16:45:27]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\Chris\AppData\Local\Temp\7zO8DB8376E\'
[3374:1A04][2019-11-05T16:45:27]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\Chris\AppData\Local\Temp\Prepar3D_v4_Academic_20191105164527.log'
[3374:1A04][2019-11-05T16:45:27]i000: Setting string variable 'WixBundleName' to value 'Prepar3D v4 Academic'
[3374:1A04][2019-11-05T16:45:27]i000: Setting string variable 'WixBundleManufacturer' to value 'Lockheed Martin'
[3374:1438][2019-11-05T16:45:27]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033
[3374:1438][2019-11-05T16:45:28]i000: Setting version variable 'WixBundleFileVersion' to value '4.5.13.32097'
[3374:1A04][2019-11-05T16:45:28]i100: Detect begin, 8 packages
[3374:1A04][2019-11-05T16:45:28]i000: Setting string variable 'NETFRAMEWORK45' to value '528040'
[3374:1A04][2019-11-05T16:45:28]i052: Condition 'NETFRAMEWORK45 >= 461808' evaluates to true.
[3374:1A04][2019-11-05T16:45:28]w120: Detected partially cached package: Prepar3D, invalid payload: Prepar3D, reason: 0x80070002
[3374:1A04][2019-11-05T16:45:28]w120: Detected partially cached package: Content, invalid payload: Content, reason: 0x80070002
[3374:1A04][2019-11-05T16:45:28]w120: Detected partially cached package: Content, invalid payload: cab2572E1755CBA5DE8A3F9A67C360042C6, reason: 0x80070002
[3374:1A04][2019-11-05T16:45:28]w120: Detected partially cached package: Content, invalid payload: cab4AF59E30EAE80AE3D5586DD08C3B0D75, reason: 0x80070002
[3374:1A04][2019-11-05T16:45:28]i101: Detected package: VCREDIST140_x64, state: Absent, cached: Complete
[3374:1A04][2019-11-05T16:45:28]i101: Detected package: VCREDIST140_x86, state: Absent, cached: Complete
[3374:1A04][2019-11-05T16:45:28]i101: Detected package: DirectX, state: Absent, cached: Complete
[3374:1A04][2019-11-05T16:45:28]i101: Detected package: NetFx472Redist, state: Present, cached: None
[3374:1A04][2019-11-05T16:45:28]i101: Detected package: MSXML6_x86, state: Absent, cached: None
[3374:1A04][2019-11-05T16:45:28]i101: Detected package: Prepar3D, state: Present, cached: Partial
[3374:1A04][2019-11-05T16:45:28]i101: Detected package: Content, state: Absent, cached: Partial
[3374:1A04][2019-11-05T16:45:28]i101: Detected package: Scenery, state: Absent, cached: None
[3374:1A04][2019-11-05T16:45:28]i199: Detect complete, result: 0x0

timmo32
Posts: 8
Joined: Thu May 03, 2012 9:15 am

Re: trouble installing Pd4.5

Postby timmo32 » Tue Nov 05, 2019 11:18 pm

Any ideas gents on what may be the issue??? thanks.

User avatar
downscc
Posts: 1444
Joined: Mon Dec 01, 2014 5:46 pm
Location: KCRP

Re: trouble installing Pd4.5

Postby downscc » Wed Nov 06, 2019 3:19 pm

Hard to tell... you are not describing how you installed such that anyone not looking over your should knows what you are doing.

My first guess is that you have not extracted all of the files from the zip container. When more than one file is part of an installer package one must extract all files before running the installer.
Dan Downs
KCRP


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