Error 5017

[guda]

Hello, When I try to activate my P3D V4 license, I obtain a 5017 error message.

On my P3D account, I can see that this license has a status to RET value (not OK).
However, my credit card has been charged.

My license id is 3183433.

Could you help me?

Regards

Dan

[Rob McCarthy]

Hi Dan,

Sorry to hear you're having activation issues. If you contact licensing@prepar3d.com they'll be able to get it sorted out for you.

Regards,
Rob McCarthy

[guda]

Hi Rob,

I did it two days ago but I have received no reply appart the automatic response.

Dan