Error 5017

Any issues, problems or troubleshooting topics related to installing the Prepar3D client application or it's installer.
guda
Posts: 2
Joined: Wed May 02, 2012 7:12 pm

Error 5017

Postby guda » Thu May 17, 2018 7:18 pm

Hello, When I try to activate my P3D V4 license, I obtain a 5017 error message.

On my P3D account, I can see that this license has a status to RET value (not OK).
However, my credit card has been charged.

My license id is 3183433.

Could you help me?

Regards

Dan

User avatar
Rob McCarthy
Lockheed Martin
Posts: 1895
Joined: Wed Aug 24, 2011 1:37 pm

Re: Error 5017

Postby Rob McCarthy » Thu May 17, 2018 7:26 pm

Hi Dan,

Sorry to hear you're having activation issues. If you contact licensing@prepar3d.com they'll be able to get it sorted out for you.

Regards,
Rob McCarthy
Rob McCarthy
Prepar3D® Core Lead

guda
Posts: 2
Joined: Wed May 02, 2012 7:12 pm

Re: Error 5017

Postby guda » Fri May 18, 2018 9:58 am

Hi Rob,

I did it two days ago but I have received no reply appart the automatic response.

Dan


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