Reactivation of P3D licence

Any issues, problems or troubleshooting topics related to installing the Prepar3D client application or it's installer.
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Joined: Wed Feb 11, 2015 6:15 pm

Reactivation of P3D licence

Postby alexismouny » Tue May 01, 2018 11:28 am

Hi everyone !

I've send a mail to licensing support, 2 days ago, without any answer …

Nothing important but I've to stay on the ground with my planes … lol
Btw, I've decide to format my computer, and like a noob I've forgot to desinstall P3D to make a good one reinstallation …

I've received the automatic mail to say me that the licence team is on the work, but nothing until that …

I've resend a new mail this morning with the same automatic answer.

Somebody can help me ?
I wana flyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyy :)


User avatar
Kayla Kinzel
Lockheed Martin
Posts: 1175
Joined: Mon Aug 01, 2016 5:59 pm

Re: Reactivation of P3D licence

Postby Kayla Kinzel » Tue May 01, 2018 11:34 am


Please do not send multiple emails regarding the same reactivation request.

Business days do not include weekends.

To quote the FAQ:
Why can I no longer activate after I have reinstalled Prepar3D, updated software, updated hardware, or installed Prepar3D on a new machine? I am getting error 5013 when trying to install. What do I need to do?

Depending on the license you have, it is likely that you have reached the limited number of activations for your specific license. While the licensing software does recognize that the installs are being done on the same computer, if enough of the computer’s information changes (operating system, external hardware, graphics cards, etc.), it will flag your setup as a different computer. If you need an additional activation, because of a hardware change or you are moving the license to a new computer, please e-mail with your License ID and a very brief explanation of the reason you need your license reactivated. Your request will be fulfilled within two business days.
Prepar3D® Software Engineer

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