Black Screen Since Installing 4.2

Any issues, problems or troubleshooting topics related to installing the Prepar3D client application or it's installer.
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Mejjo
Posts: 19
Joined: Thu Aug 24, 2017 1:17 pm

Black Screen Since Installing 4.2

Post by Mejjo »

Hi everyone,

It seems me and a few other users are having a black screen once loading a scenario. The screen will stay back for 30 seconds to a minute before showing the scenery. I know there is an issue with the PMDG 747 and a black screen but this is happening to me with default aircraft too.

I should also add that this is a complete fresh re install without any add-ons.
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Kayla Dillon
Posts: 1316
Joined: Mon Aug 01, 2016 5:59 pm

Re: Black Screen Since Installing 4.2

Post by Kayla Dillon »

Hello,

Have you gone through the general debugging steps?
http://www.prepar3d.com/forum/viewtopic ... 2&t=123246

Regards,
Kayla
Prepar3D® Software Engineer
Mejjo
Posts: 19
Joined: Thu Aug 24, 2017 1:17 pm

Re: Black Screen Since Installing 4.2

Post by Mejjo »

Hi there

I have been through those steps. There is very little left for me to do as this is a complete fresh install of 4.2. The screen just remains black for short pause before everything loads in. Never noticed in with any previous versions.
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Kayla Dillon
Posts: 1316
Joined: Mon Aug 01, 2016 5:59 pm

Re: Black Screen Since Installing 4.2

Post by Kayla Dillon »

Hello,

If the screen is black then the scenario begins to show up, that is intended. This indicates the scene and shaders are loading.

Can you list your hardware?

Regards,
Kayla
Prepar3D® Software Engineer
Mejjo
Posts: 19
Joined: Thu Aug 24, 2017 1:17 pm

Re: Black Screen Since Installing 4.2

Post by Mejjo »

Hi Kayla,

Has this been something that has been changed with the 4.2 version? Because i didn't notice it in any previous. If anything with version 4.1 i saw the scenery appear while the loading bar was still moving.

I've been asking around to see if there are many others and i've come across 20 people so far having the same issue. It seems i'm the only one at present that has posted about it.

My hardware is: i7700K 4.5ghz, GTX 1080, 16GB DDR4 ram 3000mhz. Windows 10.
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Kayla Dillon
Posts: 1316
Joined: Mon Aug 01, 2016 5:59 pm

Re: Black Screen Since Installing 4.2

Post by Kayla Dillon »

Hello,

No, nothing has changed in particular to create this effect.

Do you have any addons installed? It's possible they might not have release an update for full compatibility with 4.2.

Regards,
Kayla
Prepar3D® Software Engineer
Callum81
Posts: 1
Joined: Sun Oct 02, 2016 10:18 am

Re: Black Screen Since Installing 4.2

Post by Callum81 »

I have this also. Never had any problems in previous versions.
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Kayla Dillon
Posts: 1316
Joined: Mon Aug 01, 2016 5:59 pm

Re: Black Screen Since Installing 4.2

Post by Kayla Dillon »

Callum81 wrote: Fri Feb 16, 2018 5:09 pm I have this also. Never had any problems in previous versions.
Hello,

Have you gone through the general debugging steps?
https://www.prepar3d.com/forum/viewtopi ... 2&t=123246

Are your addons compatible with 4.2?

Regards,
Kayla
Prepar3D® Software Engineer
Mejjo
Posts: 19
Joined: Thu Aug 24, 2017 1:17 pm

Re: Black Screen Since Installing 4.2

Post by Mejjo »

Hi Kayla,

Nope, this was right of the bat with a fresh 4.2 install. No PTA shader tweaking etc.. I've done some more testing and the length of time that the screen stays black for varies.
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