Setup does not advance in DirectX

Any issues, problems or troubleshooting topics related to installing the Prepar3D client application or it's installer.
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vagnerern
Posts: 4
Joined: Mon Jun 05, 2017 11:03 pm

Setup does not advance in DirectX

Post by vagnerern »

I am trying to complete install the Prepar3D V4 Academic and when it arrives in the part of the DirectX does not advance, it remained almost an hour without evolving. Anyone have any tips?

Below log items that caught my attention, summary because some items repeat a lot.


[27E0:0720][2017-06-05T07:42:59]w120: Detected partially cached package: DirectX, invalid payload: DirectX, reason: 0x80070003
[27E0:0720][2017-06-05T07:42:59]w120: Detected partially cached package: DirectX, invalid payload: pay00055613130F5FC982499859267DA0BA, reason: 0x80070003
[27E0:0720][2017-06-05T07:42:59]w120: Detected partially cached package: DirectX, invalid payload: pay0048E9CECBF1C49ACA7D241FA9E47CC7, reason: 0x80070003
[

[0A60:2CF8][2017-06-05T07:43:43]i305: Verified acquired payload: pay00055613130F5FC982499859267DA0BA at path: C:\ProgramData\Package Cache\.unverified\pay00055613130F5FC982499859267DA0BA, moving to: C:\ProgramData\Package Cache\9FD00F3BB8A870112DAE464F555FCD5E7F9200C0\redist\JUN2006_XACT_x86.cab.

[0A60:2820][2017-06-05T07:58:25]e000: Error 0x80070642: Bootstrapper application aborted during EXE progress.
[0A60:2820][2017-06-05T07:58:25]e000: Error 0x80070642: Failed to execute EXE package.
[27E0:0720][2017-06-05T07:58:25]e000: Error 0x80070642: Failed to configure per-machine EXE package.
[27E0:0720][2017-06-05T07:58:25]i319: Applied execute package: DirectX, result: 0x80070642, restart: None
[27E0:0720][2017-06-05T07:58:25]e000: Error 0x80070642: Failed to execute EXE package.
[0A60:2820][2017-06-05T07:58:25]i351: Removing cached package: DirectX, from path: C:\ProgramData\Package Cache\9FD00F3BB8A870112DAE464F555FCD5E7F9200C0\
[0A60:2820][2017-06-05T07:58:25]i351: Removing cached package: VCREDIST140_x86, from path: C:\ProgramData\Package Cache\BFB74E498C44D3A103CA3AA2831763FB417134D1\
[0A60:2820][2017-06-05T07:58:25]i351: Removing cached package: VCREDIST140_x64, from path: C:\ProgramData\Package Cache\3155CB0F146B927FCC30647C1A904CD162548C8C\
[0A60:2820][2017-06-05T07:58:25]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{d7f121e9-f425-4801-a2b9-a92eca775bef}, resume: None, restart: None, disable resume: No
[0A60:2820][2017-06-05T07:58:25]i330: Removed bundle dependency provider: {d7f121e9-f425-4801-a2b9-a92eca775bef}
[0A60:2820][2017-06-05T07:58:25]i352: Removing cached bundle: {d7f121e9-f425-4801-a2b9-a92eca775bef}, from path: C:\ProgramData\Package Cache\{d7f121e9-f425-4801-a2b9-a92eca775bef}\
[0A60:2820][2017-06-05T07:58:25]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{d7f121e9-f425-4801-a2b9-a92eca775bef}, resume: None, restart initiated: No, disable resume: No
[27E0:0720][2017-06-05T07:58:26]i399: Apply complete, result: 0x80070642, restart: None, ba requested restart: No
User avatar
Kayla Dillon
Posts: 1316
Joined: Mon Aug 01, 2016 5:59 pm

Re: Setup does not advance in DirectX

Post by Kayla Dillon »

Hello,

Have you verified that the md5 checksums on your download match those listed on our downloads page?

Regards,
Kayla
Prepar3D® Software Engineer
vagnerern
Posts: 4
Joined: Mon Jun 05, 2017 11:03 pm

Re: Setup does not advance in DirectX

Post by vagnerern »

Where do I check the md5 checksums in the download? Just know where md5 checksums is located on the download page. Disappointing so much trouble to install such expensive software, should be more ready to be able to worry about what we really aim to fly ....
User avatar
Kayla Dillon
Posts: 1316
Joined: Mon Aug 01, 2016 5:59 pm

Re: Setup does not advance in DirectX

Post by Kayla Dillon »

Hello,

You can read this thread on how to properly download Prepar3D:

http://www.prepar3d.com/forum/viewtopic ... 2&t=123419

Regards,
Kayla
Prepar3D® Software Engineer
vagnerern
Posts: 4
Joined: Mon Jun 05, 2017 11:03 pm

Re: Setup does not advance in DirectX

Post by vagnerern »

Being different I download again until I match the md5 checksums ???
pbernardoss
Posts: 3
Joined: Mon Nov 25, 2013 3:25 pm

Re: Setup does not advance in DirectX

Post by pbernardoss »

Hi,

I'm having exact the same problem. The md5 sum matches, but installation is also hagging in directx:
Image
Adam Breed
Lockheed Martin
Posts: 1382
Joined: Mon Sep 20, 2010 6:17 pm

Re: Setup does not advance in DirectX

Post by Adam Breed »

Prepar3D® Engineering Project Manager
vagnerern
Posts: 4
Joined: Mon Jun 05, 2017 11:03 pm

Re: Setup does not advance in DirectX

Post by vagnerern »

Hello
Adam,

The md5 checksums of the downloads are all equivalent to the download page.

The DirectX End-User Runtimes (June 2010) fit for windows 10 ??? In Windows 10 already has Directx 12, even so tenhop that install this ???
User avatar
Poppet
Posts: 2770
Joined: Sat Nov 01, 2014 4:12 pm

Re: Setup does not advance in DirectX

Post by Poppet »

Hello vagnerern

Can you run the the Component Installers Individually, Client, Content and Scenery, this is also a complete Install

First Insure you disable your Antivirus Software

Navigate to your Prepar3D v4 downloaded folder.....

In this order (Important)

1) Right Click on Install_Client.msi Click Install

2) Right Click and Install_Content.msi Click Install

3) Right Click and Install_Scenery.msi Click Install


When the Install process has completed, Right click on your Prepar3D desktop Icon and run as administrator
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