Purchased Version 2 but was given 1.4
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kevinmannjr
- Posts: 8
- Joined: Mon Nov 25, 2013 4:00 am
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Claus KUEPPER
- Posts: 47
- Joined: Sun May 05, 2013 2:39 pm
No problems here. Downloaded the "normal" Pro Version with firefox 25.01.
The md5 checksum of Prepar3D_v2_Professional_2.0.9448.0.zip was correct.
Will install the v2 tonight at 2130Z... So exited!
JUST ONE THING TO BE NOTICED BY LM:
The md5 checksum of Prepar3D_v2_SDK_2.0.9448.0.msi was published to be 67 C7 2E CE 9A C2 83 EA 28 38 4E F7 C0 06 CA 7C.
I made two downloads but mine resulted twice in 2f 3e 77 1d a1 ab 90 b0 71 1e 5a 63 b1 07 f3 6b.
So there is probably a md5 checksum fault in the originally published one? (Can happen e.g. when generating on unix system vs. MS)
Big THANKS!
The md5 checksum of Prepar3D_v2_Professional_2.0.9448.0.zip was correct.
Will install the v2 tonight at 2130Z... So exited!
JUST ONE THING TO BE NOTICED BY LM:
The md5 checksum of Prepar3D_v2_SDK_2.0.9448.0.msi was published to be 67 C7 2E CE 9A C2 83 EA 28 38 4E F7 C0 06 CA 7C.
I made two downloads but mine resulted twice in 2f 3e 77 1d a1 ab 90 b0 71 1e 5a 63 b1 07 f3 6b.
So there is probably a md5 checksum fault in the originally published one? (Can happen e.g. when generating on unix system vs. MS)
Big THANKS!
Just to close my personal loop - I got an e-mail first thing this morning from the guys handling refunds, telling me they'd credited my account. Then they sent a second message to say that they had no record of a completed transaction, and I should just go ahead and purchase again. I checked my credit card statement online and found a purchase from Lockheed Martin for $0.00. I then went to the purchase page at the P3D store and was told again that I'd already made a purchase using the original credit card. So this time, I switched credit cards, was able to complete a purchase of v2 professional, got the correct download link and am currently downloading. So, a bit of a circle-to-land approach. But all's well that ends well.
For the record - in case this is helpful for LM and for other customers having problems - I made both my purchases using Chrome, running on w7 64-bit professional. Am not sure if the browser made a difference but for the record, there it is.
Looking forward to getting airborne soon.
Thanks to everybody on the LM team who helped out - you guys are doing an impeccable job of customer service.
For the record - in case this is helpful for LM and for other customers having problems - I made both my purchases using Chrome, running on w7 64-bit professional. Am not sure if the browser made a difference but for the record, there it is.
Looking forward to getting airborne soon.
Thanks to everybody on the LM team who helped out - you guys are doing an impeccable job of customer service.
Thanks Alan!
Our customer support team is still getting everyone who emailed us over night squared away. We sincerely appreciate the kind feedback.
If you email licensing we will try our hardest to get you right as soon as we can.
Most often, if you don't see your downloads, it was purchased under a different email address than the one you are signed in with. Sign in with the email address that bought the license and you will see it.
Our customer support team is still getting everyone who emailed us over night squared away. We sincerely appreciate the kind feedback.
If you email licensing we will try our hardest to get you right as soon as we can.
Most often, if you don't see your downloads, it was purchased under a different email address than the one you are signed in with. Sign in with the email address that bought the license and you will see it.
I join the group they refund me for V1.4 monthly subscription then purchased the V2.0 developer monthly subscription for 9.95 but still got the 1.4 on my download purchased.
The glitch it's with account and store.
I received an email:
We're sorry you were having troubles! This issue is probably due to emails not matching up. Please note that your Prepar3D.com account email and the email you used to purchase Prepar3D must match.
My account is correct and so my email,I cross my finger that maybe today I can start downloading.
The glitch it's with account and store.
I received an email:
We're sorry you were having troubles! This issue is probably due to emails not matching up. Please note that your Prepar3D.com account email and the email you used to purchase Prepar3D must match.
My account is correct and so my email,I cross my finger that maybe today I can start downloading.
Same exact thing just happened to me...
I attempted to purchase v2.0 single month dev license, received monthly subscription to 1.4
Plus my debit card was declined, despite having plenty of $$$ and completing a purchase successfully with it less than an hour ago. I don't have any other cards to use and I get an error trying to use the cc I used for first (wrong) order.
I attempted to purchase v2.0 single month dev license, received monthly subscription to 1.4
Plus my debit card was declined, despite having plenty of $$$ and completing a purchase successfully with it less than an hour ago. I don't have any other cards to use and I get an error trying to use the cc I used for first (wrong) order.
Same exact thing just happened to me...
I attempted to purchase v2.0 single month dev license, received monthly subscription to 1.4
Plus my debit card was declined, despite having plenty of $$$ and completing a purchase successfully with it less than an hour ago. I don't have any other cards to use and I get an error trying to use the cc I used for first (wrong) order.
I attempted to purchase v2.0 single month dev license, received monthly subscription to 1.4
Plus my debit card was declined, despite having plenty of $$$ and completing a purchase successfully with it less than an hour ago. I don't have any other cards to use and I get an error trying to use the cc I used for first (wrong) order.
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