Activation

Other problems or issues not covered by other troubleshooting topics.
dgraham1284
Posts: 16
Joined: Wed Feb 13, 2013 1:42 am

Postby dgraham1284 » Tue Jul 30, 2013 4:51 pm

Hello,



I have re-installed Prepar3D multiple times on my computer now, due to rebuilding and starting over, and now it is giving me an error when I try to register online with my license ID and Password. It says that I have no activations left for this license error code 5013. This is the only PC it has been installed on. Any help is appreciated.



Thank you.
David Graham

Leonardo SH

9900k @ 5Ghz 32 GB Ram @3200 MHz 2080 Ti Gigabyte Z390 Master Windows 10 Pro

BobbyHipperson
Posts: 134
Joined: Wed Aug 22, 2012 12:53 am

Postby BobbyHipperson » Tue Jul 30, 2013 8:56 pm

You may find this helpful:



http://www.prepar3d.com/frequently-asked-questions/



Why can I no longer activate after I have reinstalled Prepar3D, updated software, updated hardware, or installed Prepar3D on a new machine? I am getting error 5013 when trying to install. What do I need to do?



Depending on the license you have, it is likely that you have reached the limited number of activations for your specific license. While the licensing software does recognize that the installs are being done on the same computer, if enough of the computer’s information changes (operating system, external hardware, graphics cards, etc.), it will flag your setup as a different computer. If you need an additional activation, because of a hardware change or you are moving the license to a new computer, please e-mail licensing@prepar3d.com with a very brief explanation of the reason you need your license reactivated, along with your license ID and invoice number, and we will be happy to get you squared away in under two business days.




I would recommend that, in the future, if you know you're going to do a reformat and reinstall, just shoot LM an email telling them you are going to do that and you'd like them to reset your activations. That way you're not caught without Prepar3d for 2 business days.



Bobby


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