[ANSWERED] License reactivation request

Other problems or issues not covered by other troubleshooting topics.
McGuireFP
Posts: 33
Joined: Fri Dec 03, 2010 6:19 pm

Postby McGuireFP » Tue Oct 09, 2012 2:22 pm

Our OS was reinstalled and now we are unable to activate. I just read up on how we can initiate a request ahead of time so as to limit downtime, and that's a great idea the next time something like this happens to us. In the meantime, it would be GREATLY appreciated if the license could be activated as soon as humanly possible. We are very sorry for the inconvenience this may cause you but the issue was out of our control. However; I did email the licensing department with the correct information and I'm hoping that the request will be completed as soon as possible.



Best Regards,



Patrick


WBard
Posts: 1034
Joined: Mon Aug 16, 2010 7:23 pm

Postby WBard » Tue Oct 09, 2012 2:52 pm

Hi Patrick,



The fastest way to get support is to email the licensing department which you did. They'll get to it as soon as they can, they usually have a very quick turnaround rate.



Thanks for your support of Prepar3D!


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