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Re: Invisible land

Posted: Tue Jul 07, 2020 2:41 am
by wparry
I was hoping Hotfix 2 was going to fix this. And I thought it did for about 8 flights, now it's back again, hit the "ground" at 500 feet on final.

Re: Invisible land

Posted: Tue Jul 07, 2020 11:54 am
by Clifton Crane
Hi wparry,

Can you verify which version of Prepar3D you are running via the Help > About Lockheed Martin Prepar3D screen?

Thank you,
Clifton

Re: Invisible land

Posted: Tue Jul 07, 2020 3:23 pm
by wparry
Hi Clifton, I'm not able to find the path you're speaking of. But here is what I downloaded and installed from my download page.

Prepar3D_v5_Academic_5.0.31.35253.zip

Re: Invisible land

Posted: Wed Jul 08, 2020 5:51 am
by wparry
Found it.

Version: 5.0.21.34709

Re: Invisible land

Posted: Wed Jul 08, 2020 3:07 pm
by Clifton Crane
Hi wparry,

It looks like you are running an older version of Prepar3D v5. The version of HF2 is 5.0.31.35253. You may want to consider updating the Client installer or doing a complete reinstall using the latest HF2 installers.

Regards,
Clifton

Re: Invisible land

Posted: Wed Jul 08, 2020 3:41 pm
by wparry
Thanks Clifton, that's exactly what I downloaded and installed. I'll try a fresh install and see if that get's it. I'll let you know.

Re: Invisible land

Posted: Wed Jul 08, 2020 4:41 pm
by wparry
I can't seem to get it to uninstall. Keeps failing. Here's the log.

[3690:24E8][2020-07-08T09:35:57]i001: Burn v3.11.1.2318, Windows v10.0 (Build 18363: Service Pack 0), path: C:\ProgramData\Package Cache\{00d51271-4699-4db9-b0f2-70ffccff6dd8}\Setup_Prepar3D.exe
[3690:24E8][2020-07-08T09:35:57]i000: Initializing string variable 'InstallFolder' to value '[ProgramFiles64Folder]Lockheed Martin\Prepar3D v5'
[3690:24E8][2020-07-08T09:35:57]i000: Initializing string variable 'BundleIsSource' to value 'True'
[3690:24E8][2020-07-08T09:35:57]i009: Command Line: '"-burn.clean.room=C:\ProgramData\Package Cache\{00d51271-4699-4db9-b0f2-70ffccff6dd8}\Setup_Prepar3D.exe" -burn.filehandle.attached=612 -burn.filehandle.self=628 /uninstall'
[3690:24E8][2020-07-08T09:35:57]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\Owner\AppData\Local\Temp\Prepar3D_v5_Academic_20200708093557.log'
[3690:24E8][2020-07-08T09:35:57]i000: Setting string variable 'WixBundleManufacturer' to value 'Lockheed Martin'
[3690:1AE4][2020-07-08T09:35:58]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033
[3690:1AE4][2020-07-08T09:35:58]i000: Setting version variable 'WixBundleFileVersion' to value '5.0.31.35253'
[3690:24E8][2020-07-08T09:35:58]i100: Detect begin, 8 packages
[3690:24E8][2020-07-08T09:35:58]i000: Setting string variable 'NETFRAMEWORK45' to value '528040'
[3690:24E8][2020-07-08T09:35:58]i052: Condition 'NETFRAMEWORK45 >= 528040' evaluates to true.
[3690:24E8][2020-07-08T09:35:58]i101: Detected package: VCREDIST_x64, state: Absent, cached: None
[3690:24E8][2020-07-08T09:35:58]i101: Detected package: VCREDIST_x86, state: Absent, cached: None
[3690:24E8][2020-07-08T09:35:58]i101: Detected package: DirectX, state: Absent, cached: None
[3690:24E8][2020-07-08T09:35:58]i101: Detected package: NetFxRedist, state: Present, cached: Complete
[3690:24E8][2020-07-08T09:35:58]i101: Detected package: MSXML6_x86, state: Absent, cached: None
[3690:24E8][2020-07-08T09:35:58]i101: Detected package: Prepar3D, state: Present, cached: Complete
[3690:24E8][2020-07-08T09:35:58]i101: Detected package: Content, state: Present, cached: Complete
[3690:24E8][2020-07-08T09:35:58]i101: Detected package: Scenery, state: Present, cached: Complete
[3690:24E8][2020-07-08T09:35:58]i199: Detect complete, result: 0x0
[3690:24E8][2020-07-08T09:36:05]i200: Plan begin, 8 packages, action: Uninstall
[3690:24E8][2020-07-08T09:36:05]i000: Setting string variable 'WixBundleRollbackLog_Scenery' to value 'C:\Users\Owner\AppData\Local\Temp\Prepar3D_v5_Academic_20200708093557_000_Scenery_rollback.log'
[3690:24E8][2020-07-08T09:36:05]i000: Setting string variable 'WixBundleLog_Scenery' to value 'C:\Users\Owner\AppData\Local\Temp\Prepar3D_v5_Academic_20200708093557_000_Scenery.log'
[3690:24E8][2020-07-08T09:36:05]i000: Setting string variable 'WixBundleRollbackLog_Content' to value 'C:\Users\Owner\AppData\Local\Temp\Prepar3D_v5_Academic_20200708093557_001_Content_rollback.log'
[3690:24E8][2020-07-08T09:36:05]i000: Setting string variable 'WixBundleLog_Content' to value 'C:\Users\Owner\AppData\Local\Temp\Prepar3D_v5_Academic_20200708093557_001_Content.log'
[3690:24E8][2020-07-08T09:36:05]i000: Setting string variable 'WixBundleRollbackLog_Prepar3D' to value 'C:\Users\Owner\AppData\Local\Temp\Prepar3D_v5_Academic_20200708093557_002_Prepar3D_rollback.log'
[3690:24E8][2020-07-08T09:36:05]i000: Setting string variable 'WixBundleLog_Prepar3D' to value 'C:\Users\Owner\AppData\Local\Temp\Prepar3D_v5_Academic_20200708093557_002_Prepar3D.log'
[3690:24E8][2020-07-08T09:36:05]w321: Skipping dependency registration on package with no dependency providers: NetFxRedist
[3690:24E8][2020-07-08T09:36:05]w321: Skipping dependency registration on package with no dependency providers: DirectX
[3690:24E8][2020-07-08T09:36:05]w321: Skipping dependency registration on package with no dependency providers: VCREDIST_x86
[3690:24E8][2020-07-08T09:36:05]w321: Skipping dependency registration on package with no dependency providers: VCREDIST_x64
[3690:24E8][2020-07-08T09:36:05]i201: Planned package: Scenery, state: Present, default requested: Absent, ba requested: Absent, execute: Uninstall, rollback: Install, cache: No, uncache: Yes, dependency: Unregister
[3690:24E8][2020-07-08T09:36:05]i201: Planned package: Content, state: Present, default requested: Absent, ba requested: Absent, execute: Uninstall, rollback: Install, cache: No, uncache: Yes, dependency: Unregister
[3690:24E8][2020-07-08T09:36:05]i201: Planned package: Prepar3D, state: Present, default requested: Absent, ba requested: Absent, execute: Uninstall, rollback: Install, cache: No, uncache: Yes, dependency: Unregister
[3690:24E8][2020-07-08T09:36:05]i201: Planned package: MSXML6_x86, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: Unregister
[3690:24E8][2020-07-08T09:36:05]i201: Planned package: NetFxRedist, state: Present, default requested: None, ba requested: None, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[3690:24E8][2020-07-08T09:36:05]i201: Planned package: DirectX, state: Absent, default requested: None, ba requested: None, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[3690:24E8][2020-07-08T09:36:05]i201: Planned package: VCREDIST_x86, state: Absent, default requested: None, ba requested: None, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[3690:24E8][2020-07-08T09:36:05]i201: Planned package: VCREDIST_x64, state: Absent, default requested: None, ba requested: None, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[3690:24E8][2020-07-08T09:36:05]i299: Plan complete, result: 0x0
[3690:24E8][2020-07-08T09:36:05]i300: Apply begin
[3690:24E8][2020-07-08T09:36:05]i010: Launching elevated engine process.
[3690:24E8][2020-07-08T09:36:05]i011: Launched elevated engine process.
[3690:24E8][2020-07-08T09:36:05]i012: Connected to elevated engine.
[2DC8:34D0][2020-07-08T09:36:05]i358: Pausing automatic updates.
[2DC8:34D0][2020-07-08T09:36:05]i359: Paused automatic updates.
[2DC8:34D0][2020-07-08T09:36:05]i360: Creating a system restore point.
[2DC8:34D0][2020-07-08T09:36:15]i361: Created a system restore point.
[2DC8:34D0][2020-07-08T09:36:15]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{00d51271-4699-4db9-b0f2-70ffccff6dd8}, resume: Active, restart initiated: No, disable resume: No
[2DC8:34D0][2020-07-08T09:36:15]i326: Removed dependency: {00d51271-4699-4db9-b0f2-70ffccff6dd8} on package provider: {E10669F4-C371-43BE-9089-DE0C1325FC1B}, package Scenery
[2DC8:34D0][2020-07-08T09:36:15]i329: Removed package dependency provider: {E10669F4-C371-43BE-9089-DE0C1325FC1B}, package: Scenery
[2DC8:34D0][2020-07-08T09:36:15]i301: Applying execute package: Scenery, action: Uninstall, path: (null), arguments: ' ALLUSERS="1" MSIFASTINSTALL="7" SCENERY="C:\Program Files\Lockheed Martin\Prepar3D v5"'
[2DC8:34D0][2020-07-08T09:36:50]e000: Error 0x80070643: Failed to uninstall MSI package.
[2DC8:34D0][2020-07-08T09:36:50]e000: Error 0x80070643: Failed to execute MSI package.
[3690:24E8][2020-07-08T09:36:50]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[3690:24E8][2020-07-08T09:36:50]w348: Application requested retry of package: Scenery, encountered error: 0x80070643. Retrying...
[2DC8:34D0][2020-07-08T09:36:53]i301: Applying execute package: Scenery, action: Uninstall, path: (null), arguments: ' ALLUSERS="1" MSIFASTINSTALL="7" SCENERY="C:\Program Files\Lockheed Martin\Prepar3D v5"'
[2DC8:34D0][2020-07-08T09:37:28]e000: Error 0x80070643: Failed to uninstall MSI package.
[2DC8:34D0][2020-07-08T09:37:28]e000: Error 0x80070643: Failed to execute MSI package.
[3690:24E8][2020-07-08T09:37:28]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[3690:24E8][2020-07-08T09:37:28]w348: Application requested retry of package: Scenery, encountered error: 0x80070643. Retrying...
[2DC8:34D0][2020-07-08T09:37:31]i301: Applying execute package: Scenery, action: Uninstall, path: (null), arguments: ' ALLUSERS="1" MSIFASTINSTALL="7" SCENERY="C:\Program Files\Lockheed Martin\Prepar3D v5"'
[2DC8:34D0][2020-07-08T09:38:11]e000: Error 0x80070643: Failed to uninstall MSI package.
[2DC8:34D0][2020-07-08T09:38:11]e000: Error 0x80070643: Failed to execute MSI package.
[3690:24E8][2020-07-08T09:38:11]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[3690:24E8][2020-07-08T09:38:11]w348: Application requested retry of package: Scenery, encountered error: 0x80070643. Retrying...
[2DC8:34D0][2020-07-08T09:38:14]i301: Applying execute package: Scenery, action: Uninstall, path: (null), arguments: ' ALLUSERS="1" MSIFASTINSTALL="7" SCENERY="C:\Program Files\Lockheed Martin\Prepar3D v5"'
[2DC8:34D0][2020-07-08T09:38:51]e000: Error 0x80070643: Failed to uninstall MSI package.
[2DC8:34D0][2020-07-08T09:38:51]e000: Error 0x80070643: Failed to execute MSI package.
[3690:24E8][2020-07-08T09:38:51]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[3690:24E8][2020-07-08T09:38:51]i319: Applied execute package: Scenery, result: 0x80070643, restart: None
[3690:24E8][2020-07-08T09:38:51]e000: Error 0x80070643: Failed to execute MSI package.
[2DC8:34D0][2020-07-08T09:38:51]i318: Skipped rollback of package: Scenery, action: Install, already: Present
[3690:24E8][2020-07-08T09:38:51]i319: Applied rollback package: Scenery, result: 0x0, restart: None
[2DC8:34D0][2020-07-08T09:38:51]i323: Registering package dependency provider: {E10669F4-C371-43BE-9089-DE0C1325FC1B}, version: 5.0.31.35253, package: Scenery
[2DC8:34D0][2020-07-08T09:38:51]i325: Registering dependency: {00d51271-4699-4db9-b0f2-70ffccff6dd8} on package provider: {E10669F4-C371-43BE-9089-DE0C1325FC1B}, package: Scenery
[2DC8:34D0][2020-07-08T09:38:51]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{00d51271-4699-4db9-b0f2-70ffccff6dd8}, resume: ARP, restart: None, disable resume: No
[2DC8:34D0][2020-07-08T09:38:51]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{00d51271-4699-4db9-b0f2-70ffccff6dd8}, resume: ARP, restart initiated: No, disable resume: No
[3690:24E8][2020-07-08T09:38:51]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart: No