Invisible land

Other problems or issues not covered by other troubleshooting topics.
wparry
Posts: 31
Joined: Sat Jun 30, 2018 5:04 am

Re: Invisible land

Postby wparry » Tue Jul 07, 2020 2:41 am

I was hoping Hotfix 2 was going to fix this. And I thought it did for about 8 flights, now it's back again, hit the "ground" at 500 feet on final.

Clifton Crane
Lockheed Martin
Posts: 1057
Joined: Tue Sep 25, 2012 2:34 pm

Re: Invisible land

Postby Clifton Crane » Tue Jul 07, 2020 11:54 am

Hi wparry,

Can you verify which version of Prepar3D you are running via the Help > About Lockheed Martin Prepar3D screen?

Thank you,
Clifton
Clifton Crane
Prepar3D® Software Engineer Sr.

wparry
Posts: 31
Joined: Sat Jun 30, 2018 5:04 am

Re: Invisible land

Postby wparry » Tue Jul 07, 2020 3:23 pm

Hi Clifton, I'm not able to find the path you're speaking of. But here is what I downloaded and installed from my download page.

Prepar3D_v5_Academic_5.0.31.35253.zip

wparry
Posts: 31
Joined: Sat Jun 30, 2018 5:04 am

Re: Invisible land

Postby wparry » Wed Jul 08, 2020 5:51 am

Found it.

Version: 5.0.21.34709

Clifton Crane
Lockheed Martin
Posts: 1057
Joined: Tue Sep 25, 2012 2:34 pm

Re: Invisible land

Postby Clifton Crane » Wed Jul 08, 2020 3:07 pm

Hi wparry,

It looks like you are running an older version of Prepar3D v5. The version of HF2 is 5.0.31.35253. You may want to consider updating the Client installer or doing a complete reinstall using the latest HF2 installers.

Regards,
Clifton
Clifton Crane
Prepar3D® Software Engineer Sr.

wparry
Posts: 31
Joined: Sat Jun 30, 2018 5:04 am

Re: Invisible land

Postby wparry » Wed Jul 08, 2020 3:41 pm

Thanks Clifton, that's exactly what I downloaded and installed. I'll try a fresh install and see if that get's it. I'll let you know.

wparry
Posts: 31
Joined: Sat Jun 30, 2018 5:04 am

Re: Invisible land

Postby wparry » Wed Jul 08, 2020 4:41 pm

I can't seem to get it to uninstall. Keeps failing. Here's the log.

[3690:24E8][2020-07-08T09:35:57]i001: Burn v3.11.1.2318, Windows v10.0 (Build 18363: Service Pack 0), path: C:\ProgramData\Package Cache\{00d51271-4699-4db9-b0f2-70ffccff6dd8}\Setup_Prepar3D.exe
[3690:24E8][2020-07-08T09:35:57]i000: Initializing string variable 'InstallFolder' to value '[ProgramFiles64Folder]Lockheed Martin\Prepar3D v5'
[3690:24E8][2020-07-08T09:35:57]i000: Initializing string variable 'BundleIsSource' to value 'True'
[3690:24E8][2020-07-08T09:35:57]i009: Command Line: '"-burn.clean.room=C:\ProgramData\Package Cache\{00d51271-4699-4db9-b0f2-70ffccff6dd8}\Setup_Prepar3D.exe" -burn.filehandle.attached=612 -burn.filehandle.self=628 /uninstall'
[3690:24E8][2020-07-08T09:35:57]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\Owner\AppData\Local\Temp\Prepar3D_v5_Academic_20200708093557.log'
[3690:24E8][2020-07-08T09:35:57]i000: Setting string variable 'WixBundleManufacturer' to value 'Lockheed Martin'
[3690:1AE4][2020-07-08T09:35:58]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033
[3690:1AE4][2020-07-08T09:35:58]i000: Setting version variable 'WixBundleFileVersion' to value '5.0.31.35253'
[3690:24E8][2020-07-08T09:35:58]i100: Detect begin, 8 packages
[3690:24E8][2020-07-08T09:35:58]i000: Setting string variable 'NETFRAMEWORK45' to value '528040'
[3690:24E8][2020-07-08T09:35:58]i052: Condition 'NETFRAMEWORK45 >= 528040' evaluates to true.
[3690:24E8][2020-07-08T09:35:58]i101: Detected package: VCREDIST_x64, state: Absent, cached: None
[3690:24E8][2020-07-08T09:35:58]i101: Detected package: VCREDIST_x86, state: Absent, cached: None
[3690:24E8][2020-07-08T09:35:58]i101: Detected package: DirectX, state: Absent, cached: None
[3690:24E8][2020-07-08T09:35:58]i101: Detected package: NetFxRedist, state: Present, cached: Complete
[3690:24E8][2020-07-08T09:35:58]i101: Detected package: MSXML6_x86, state: Absent, cached: None
[3690:24E8][2020-07-08T09:35:58]i101: Detected package: Prepar3D, state: Present, cached: Complete
[3690:24E8][2020-07-08T09:35:58]i101: Detected package: Content, state: Present, cached: Complete
[3690:24E8][2020-07-08T09:35:58]i101: Detected package: Scenery, state: Present, cached: Complete
[3690:24E8][2020-07-08T09:35:58]i199: Detect complete, result: 0x0
[3690:24E8][2020-07-08T09:36:05]i200: Plan begin, 8 packages, action: Uninstall
[3690:24E8][2020-07-08T09:36:05]i000: Setting string variable 'WixBundleRollbackLog_Scenery' to value 'C:\Users\Owner\AppData\Local\Temp\Prepar3D_v5_Academic_20200708093557_000_Scenery_rollback.log'
[3690:24E8][2020-07-08T09:36:05]i000: Setting string variable 'WixBundleLog_Scenery' to value 'C:\Users\Owner\AppData\Local\Temp\Prepar3D_v5_Academic_20200708093557_000_Scenery.log'
[3690:24E8][2020-07-08T09:36:05]i000: Setting string variable 'WixBundleRollbackLog_Content' to value 'C:\Users\Owner\AppData\Local\Temp\Prepar3D_v5_Academic_20200708093557_001_Content_rollback.log'
[3690:24E8][2020-07-08T09:36:05]i000: Setting string variable 'WixBundleLog_Content' to value 'C:\Users\Owner\AppData\Local\Temp\Prepar3D_v5_Academic_20200708093557_001_Content.log'
[3690:24E8][2020-07-08T09:36:05]i000: Setting string variable 'WixBundleRollbackLog_Prepar3D' to value 'C:\Users\Owner\AppData\Local\Temp\Prepar3D_v5_Academic_20200708093557_002_Prepar3D_rollback.log'
[3690:24E8][2020-07-08T09:36:05]i000: Setting string variable 'WixBundleLog_Prepar3D' to value 'C:\Users\Owner\AppData\Local\Temp\Prepar3D_v5_Academic_20200708093557_002_Prepar3D.log'
[3690:24E8][2020-07-08T09:36:05]w321: Skipping dependency registration on package with no dependency providers: NetFxRedist
[3690:24E8][2020-07-08T09:36:05]w321: Skipping dependency registration on package with no dependency providers: DirectX
[3690:24E8][2020-07-08T09:36:05]w321: Skipping dependency registration on package with no dependency providers: VCREDIST_x86
[3690:24E8][2020-07-08T09:36:05]w321: Skipping dependency registration on package with no dependency providers: VCREDIST_x64
[3690:24E8][2020-07-08T09:36:05]i201: Planned package: Scenery, state: Present, default requested: Absent, ba requested: Absent, execute: Uninstall, rollback: Install, cache: No, uncache: Yes, dependency: Unregister
[3690:24E8][2020-07-08T09:36:05]i201: Planned package: Content, state: Present, default requested: Absent, ba requested: Absent, execute: Uninstall, rollback: Install, cache: No, uncache: Yes, dependency: Unregister
[3690:24E8][2020-07-08T09:36:05]i201: Planned package: Prepar3D, state: Present, default requested: Absent, ba requested: Absent, execute: Uninstall, rollback: Install, cache: No, uncache: Yes, dependency: Unregister
[3690:24E8][2020-07-08T09:36:05]i201: Planned package: MSXML6_x86, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: Unregister
[3690:24E8][2020-07-08T09:36:05]i201: Planned package: NetFxRedist, state: Present, default requested: None, ba requested: None, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[3690:24E8][2020-07-08T09:36:05]i201: Planned package: DirectX, state: Absent, default requested: None, ba requested: None, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[3690:24E8][2020-07-08T09:36:05]i201: Planned package: VCREDIST_x86, state: Absent, default requested: None, ba requested: None, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[3690:24E8][2020-07-08T09:36:05]i201: Planned package: VCREDIST_x64, state: Absent, default requested: None, ba requested: None, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[3690:24E8][2020-07-08T09:36:05]i299: Plan complete, result: 0x0
[3690:24E8][2020-07-08T09:36:05]i300: Apply begin
[3690:24E8][2020-07-08T09:36:05]i010: Launching elevated engine process.
[3690:24E8][2020-07-08T09:36:05]i011: Launched elevated engine process.
[3690:24E8][2020-07-08T09:36:05]i012: Connected to elevated engine.
[2DC8:34D0][2020-07-08T09:36:05]i358: Pausing automatic updates.
[2DC8:34D0][2020-07-08T09:36:05]i359: Paused automatic updates.
[2DC8:34D0][2020-07-08T09:36:05]i360: Creating a system restore point.
[2DC8:34D0][2020-07-08T09:36:15]i361: Created a system restore point.
[2DC8:34D0][2020-07-08T09:36:15]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{00d51271-4699-4db9-b0f2-70ffccff6dd8}, resume: Active, restart initiated: No, disable resume: No
[2DC8:34D0][2020-07-08T09:36:15]i326: Removed dependency: {00d51271-4699-4db9-b0f2-70ffccff6dd8} on package provider: {E10669F4-C371-43BE-9089-DE0C1325FC1B}, package Scenery
[2DC8:34D0][2020-07-08T09:36:15]i329: Removed package dependency provider: {E10669F4-C371-43BE-9089-DE0C1325FC1B}, package: Scenery
[2DC8:34D0][2020-07-08T09:36:15]i301: Applying execute package: Scenery, action: Uninstall, path: (null), arguments: ' ALLUSERS="1" MSIFASTINSTALL="7" SCENERY="C:\Program Files\Lockheed Martin\Prepar3D v5"'
[2DC8:34D0][2020-07-08T09:36:50]e000: Error 0x80070643: Failed to uninstall MSI package.
[2DC8:34D0][2020-07-08T09:36:50]e000: Error 0x80070643: Failed to execute MSI package.
[3690:24E8][2020-07-08T09:36:50]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[3690:24E8][2020-07-08T09:36:50]w348: Application requested retry of package: Scenery, encountered error: 0x80070643. Retrying...
[2DC8:34D0][2020-07-08T09:36:53]i301: Applying execute package: Scenery, action: Uninstall, path: (null), arguments: ' ALLUSERS="1" MSIFASTINSTALL="7" SCENERY="C:\Program Files\Lockheed Martin\Prepar3D v5"'
[2DC8:34D0][2020-07-08T09:37:28]e000: Error 0x80070643: Failed to uninstall MSI package.
[2DC8:34D0][2020-07-08T09:37:28]e000: Error 0x80070643: Failed to execute MSI package.
[3690:24E8][2020-07-08T09:37:28]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[3690:24E8][2020-07-08T09:37:28]w348: Application requested retry of package: Scenery, encountered error: 0x80070643. Retrying...
[2DC8:34D0][2020-07-08T09:37:31]i301: Applying execute package: Scenery, action: Uninstall, path: (null), arguments: ' ALLUSERS="1" MSIFASTINSTALL="7" SCENERY="C:\Program Files\Lockheed Martin\Prepar3D v5"'
[2DC8:34D0][2020-07-08T09:38:11]e000: Error 0x80070643: Failed to uninstall MSI package.
[2DC8:34D0][2020-07-08T09:38:11]e000: Error 0x80070643: Failed to execute MSI package.
[3690:24E8][2020-07-08T09:38:11]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[3690:24E8][2020-07-08T09:38:11]w348: Application requested retry of package: Scenery, encountered error: 0x80070643. Retrying...
[2DC8:34D0][2020-07-08T09:38:14]i301: Applying execute package: Scenery, action: Uninstall, path: (null), arguments: ' ALLUSERS="1" MSIFASTINSTALL="7" SCENERY="C:\Program Files\Lockheed Martin\Prepar3D v5"'
[2DC8:34D0][2020-07-08T09:38:51]e000: Error 0x80070643: Failed to uninstall MSI package.
[2DC8:34D0][2020-07-08T09:38:51]e000: Error 0x80070643: Failed to execute MSI package.
[3690:24E8][2020-07-08T09:38:51]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[3690:24E8][2020-07-08T09:38:51]i319: Applied execute package: Scenery, result: 0x80070643, restart: None
[3690:24E8][2020-07-08T09:38:51]e000: Error 0x80070643: Failed to execute MSI package.
[2DC8:34D0][2020-07-08T09:38:51]i318: Skipped rollback of package: Scenery, action: Install, already: Present
[3690:24E8][2020-07-08T09:38:51]i319: Applied rollback package: Scenery, result: 0x0, restart: None
[2DC8:34D0][2020-07-08T09:38:51]i323: Registering package dependency provider: {E10669F4-C371-43BE-9089-DE0C1325FC1B}, version: 5.0.31.35253, package: Scenery
[2DC8:34D0][2020-07-08T09:38:51]i325: Registering dependency: {00d51271-4699-4db9-b0f2-70ffccff6dd8} on package provider: {E10669F4-C371-43BE-9089-DE0C1325FC1B}, package: Scenery
[2DC8:34D0][2020-07-08T09:38:51]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{00d51271-4699-4db9-b0f2-70ffccff6dd8}, resume: ARP, restart: None, disable resume: No
[2DC8:34D0][2020-07-08T09:38:51]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{00d51271-4699-4db9-b0f2-70ffccff6dd8}, resume: ARP, restart initiated: No, disable resume: No
[3690:24E8][2020-07-08T09:38:51]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart: No


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