CTD Upon Launching Prepar3D v2

Other problems or issues not covered by other troubleshooting topics.
Posts: 2
Joined: Mon Dec 02, 2013 4:20 pm

Postby jasonarmstrong » Tue Dec 03, 2013 10:10 pm

Good Day

I just purchased the Academic license of v2. I can successfully install and activate the product. When I attempt to Launch the .exe file from desktop for the first time it completes set up and builds database. Then I get error message Ä fatal error occurred with the below problem details:

Problem signature:

Problem Event Name: APPCRASH

Application Name: Prepar3D.exe

Application Version: 2.0.9448.0

Application Timestamp: 528edbf4

Fault Module Name: KERNELBASE.dll

Fault Module Version: 6.1.7601.18229

Fault Module Timestamp: 51fb1116

Exception Code: e0434352

Exception Offset: 0000c41f

OS Version: 6.1.7601.

Locale ID: 1033

Additional information about the problem:

LCID: 1033

I am using windows 7 and Nvidia GTX550ti video card. If there is any additional information I can provide to get this issue resolved I will gladly comply.

Thank you for your assistance.

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