web pages load very slow

Any issues, problems or troubleshooting topics related to the Prepar3D website and web apps.
earnorbust
Posts: 33
Joined: Tue Nov 19, 2013 11:35 pm

Postby earnorbust » Mon Nov 25, 2013 3:03 pm

I am using Windows IE-11 and don't understand why your web pages take so long to load. :?



Does anybody have an idee why?





Robert

NASA
Posts: 3
Joined: Tue Nov 05, 2013 4:42 am
Location: Irvine, CA

Postby NASA » Mon Nov 25, 2013 3:39 pm

Same here.

Chrome 31 on Windows 8.1

Location: Irvine, CA

I do not believe Lockheed Martin has no money to buy more servers.


Saul
Posts: 3510
Joined: Mon Mar 04, 2013 1:02 pm
Location: Manchester, UK

Postby Saul » Mon Nov 25, 2013 5:29 pm

This is the new server ;)



It will simply be a lot of new traffic today and this week for sure as new users and old users are updating and downloading the new v2

I'm surprised nobody though of that already.



Regards

Saul

WBard
Posts: 1034
Joined: Mon Aug 16, 2010 7:23 pm

Postby WBard » Mon Nov 25, 2013 8:16 pm

Hey all,



We are experiencing a heavier than usual volume, it is getting faster that our web team has seen. We'll continue to work to optimize it. Thanks for your patience!

pracines
Posts: 122
Joined: Mon Nov 25, 2013 4:01 am

Postby pracines » Mon Jan 06, 2014 3:26 am

Just in the last 2 days for me the P3D website, particularly the forums, load much slower than before. I had the pages not load at all in the 3 or so minutes I waited. I did check my ISP speed and its fine; other pages (except Avsim) load pretty much instantly for me.



Just an FYI



Paul
Win 10 64bit | Z97 Pro | i7 4790 4.6GHz | Corsair Hydro Series H80i GT Liquid Cooling |
16GB RAM | GTX 980 | Oculus Rift | 1TB Samsung EVO 850 SSD | 2TB WD Black 7200 RPM SATA 6.0Gb/s

ananda
Posts: 453
Joined: Tue Nov 26, 2013 11:40 am
Location: Harton Village, UK

Postby ananda » Mon Jan 06, 2014 5:32 pm

No access at all for the past 12 hours and it is now painfully slow :x



George


daniel douville
Posts: 67
Joined: Wed Nov 27, 2013 5:18 pm

Postby daniel douville » Mon Jan 06, 2014 6:31 pm

No access all day, very slow download times, I thought maybe LM was prepping for 2.05 update:)

rwcatherall
Posts: 112
Joined: Sat Apr 21, 2012 5:19 pm

Postby rwcatherall » Mon Jan 06, 2014 11:05 pm

I have to agree. It is very very slow.

ervski
Posts: 20
Joined: Thu Mar 29, 2012 10:29 am

Postby ervski » Tue Jan 07, 2014 5:53 am

WOW, this reminds me of the "Old Dial-up" days. Very, very slow.

jimcarrel
Posts: 141
Joined: Fri Nov 29, 2013 7:24 pm

Postby jimcarrel » Tue Jan 07, 2014 6:58 am

If your running FireFox and have the firebug extension, you can see the problems.

ananda
Posts: 453
Joined: Tue Nov 26, 2013 11:40 am
Location: Harton Village, UK

Postby ananda » Tue Jan 07, 2014 8:05 am

I am not running Firefox and I can't see the problem.



BTW. The "Show new topics since your last visit" has returned :D



George


OldAirMail
Posts: 172
Joined: Thu Nov 21, 2013 11:34 pm

Postby OldAirMail » Tue Jan 07, 2014 12:22 pm



Quote:

Quote from PinoyAir on November 25, 2013, 17:29

This is the new server ;)



....




This is a new server, as in brand new, top of the line?



Or an old 386 computer in a new role as a server. :D

OldAirMail
Posts: 172
Joined: Thu Nov 21, 2013 11:34 pm

Postby OldAirMail » Tue Jan 07, 2014 12:34 pm

I just did a search "mingle forum" slow.



I don't really know but it seems that "Mingle Forum", a part of wordpress.org, occasionally has speed problems.



That, added to the surely expected activity regarding Prepar3d V2, was a train wreck waiting to happen.

ananda
Posts: 453
Joined: Tue Nov 26, 2013 11:40 am
Location: Harton Village, UK

Postby ananda » Tue Jan 07, 2014 12:56 pm

It's also hosted by oneandone which has a poor reputation :(




ArtMan
Posts: 5
Joined: Tue Sep 04, 2012 7:52 am

Postby ArtMan » Tue Jan 07, 2014 3:23 pm

After 30 minutes I was able to post this message which I sent by email first:



Dear Prepar3d,



I just purchased Prepar3d V2. Excited about your new product I tried to download the 10 Gig. Zip file…..



Unfortunately the website from a company who can make the worlds most advanced fighters seems to host their website on a 1985’s XT computer. It is completely unreachable!



No, it is not my internet connection. I have a fiberglass 50 Mbit connection and I did several speedtests. Nothing wrong here in the Netherlands.



Can you please sent me a decent download link?



As an advice it is maybe a good idea to host your files here at a Dutch company named i3d. They are specialised in hosting lots and lots of data even for EA.




Then I got an automatic reply:



Hello,



Thank you for your message. We do not provide email technical support for Prepar3D®, but help is still available!



We’ve taken the most common questions we receive and created a Frequently Asked Questions list, accessible here:



http://www.prepar3d.com/frequently-asked-questions/



If your question isn’t addressed there, please create a post on our Support Forums, accessible here:



http://www.prepar3d.com/forum-5/



A member of our technical team will respond to your forum posting as soon as possible. We’re privileged to have you with us – thanks for being part of the Prepar3D community.



Sincerely,

The Prepar3D Team




The first line excited me: We do not provide email technical support for Prepar3D®, but help is still available!



That's a very good idea when your website is down. Come on Prepar3D, be a bit more professional......



Anyway, thanks for those beautiful flightsims.



All the best,



Arthur

(Europe)


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