[RESOLVED] Can't download

Any issues, problems or troubleshooting topics related to the Prepar3D website and web apps.
Todd
Posts: 3
Joined: Sat Mar 23, 2019 8:17 am

[RESOLVED] Can't download

Postby Todd » Sat Mar 23, 2019 8:23 am

I put in my Licence Id and Password and go through the captcha photos then it goes to the next page and says purchased downloads but that is all there is no download link. I've tried on different browsers the page is always the same it says purchased downloads in a white bar and there is nothing to click on.

jcarp619
Posts: 2
Joined: Sat Mar 23, 2019 9:02 am

Re: Can't download

Postby jcarp619 » Sat Mar 23, 2019 9:05 am

Me either, but good to know I'm not crazy. Hopefully its up soon.

mdca
Posts: 1
Joined: Sat Mar 23, 2019 9:03 am

Re: Can't download

Postby mdca » Sat Mar 23, 2019 9:10 am

Hi guys,

same problem up here.
Neither using Lincense ID/PW nor account information works.
Image

Thanks for your help

mikedavies4
Posts: 3
Joined: Sat Mar 23, 2019 10:18 am

Re: Can't download

Postby mikedavies4 » Sat Mar 23, 2019 10:20 am

At least I am not alone getting the same problem :(

mikced
Posts: 11
Joined: Mon Nov 25, 2013 6:47 am

Re: Can't download

Postby mikced » Sat Mar 23, 2019 10:51 am

Same problem for me when trying to download now at 10:45 Zulu time. Bummer, had hoped for some flying tody. Hope its fixed before the end of the weekend.

User avatar
Rob McCarthy
Lockheed Martin
Posts: 2227
Joined: Wed Aug 24, 2011 1:37 pm

Re: Can't download

Postby Rob McCarthy » Sat Mar 23, 2019 1:41 pm

Hi Everyone,

We apologize for the inconvenience. We'll look into the issue and resolve it as soon as possible.

Regards,
Rob McCarthy
Rob McCarthy
Prepar3D® Core Lead

ncngrr
Posts: 20
Joined: Wed Apr 08, 2015 2:13 am

Re: Can't download

Postby ncngrr » Sat Mar 23, 2019 2:42 pm

I just uninstalled my P3Dv4.4 client, trying to run down an issue, and now I'm stuck! :(

When I reach the page (without the link), I refresh the page and see "Spam prevention filter failed to validate your selections. Please try again".

I tried temporarily disabling my PC security settings, but that made no difference.

theobrinkman
Posts: 2
Joined: Sat Mar 23, 2019 4:05 pm

No access to downloads at P3D-website

Postby theobrinkman » Sat Mar 23, 2019 4:18 pm

Hi,
After logging in into the P3D-website and going to Downloads, I log in with my useraccount and after that I see a half screen. The underpart is dark grey and I can't do anything.
I tried 3 dif browsers without success.
What can I do to solve this and getting a new P3D download.
Regards
Theo

mikedavies4
Posts: 3
Joined: Sat Mar 23, 2019 10:18 am

Re: Can't download

Postby mikedavies4 » Sat Mar 23, 2019 4:31 pm

Guys I am able to download!!!!!!

jcarp619
Posts: 2
Joined: Sat Mar 23, 2019 9:02 am

Re: Can't download

Postby jcarp619 » Sat Mar 23, 2019 4:54 pm

Woot!! working now. Thanks for the hard work getting this back up and running. I would offer coffee and doughnuts but my computer would not upload them. Apparently my DVD drive did not think it was an acceptable vessel for doughnut delivery.....I blame the jelly.

User avatar
Rob McCarthy
Lockheed Martin
Posts: 2227
Joined: Wed Aug 24, 2011 1:37 pm

Re: Can't download

Postby Rob McCarthy » Sat Mar 23, 2019 4:57 pm

Thanks for your patience! The downloads page should be working as expected now. Thanks again for your support!

Regards,
Rob McCarthy
Rob McCarthy
Prepar3D® Core Lead

mikedavies4
Posts: 3
Joined: Sat Mar 23, 2019 10:18 am

Re: Can't download

Postby mikedavies4 » Sat Mar 23, 2019 5:06 pm

Thanks for your help


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