DISCO AVERIADO Prepar3d v3

Any issues, problems or troubleshooting topics related to the Prepar3D website and web apps.
ALZ514
Posts: 2
Joined: Fri Feb 14, 2014 11:59 am

DISCO AVERIADO Prepar3d v3

Postby ALZ514 » Tue Mar 05, 2019 12:37 pm

Muy buenas, el Prepar3D V3 lo tengo instalado desde que lo compré hace unos años, y el disco duro SSD se ha averiado y no lo he podido desinstalar, he comprado otro disco nuevo para su isntalación pero no me deja registrarlo, que es lo que tengo que hacer.
Reciban un cordial saludo.

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Brady Butler
Lockheed Martin
Posts: 927
Joined: Tue May 09, 2017 5:31 pm

Re: DISCO AVERIADO Prepar3d v3

Postby Brady Butler » Tue Mar 05, 2019 12:51 pm

Hello ALZ514,

For any activation issues, please contact licensing@prepar3d.com

Regards,
Brady
Brady Butler
Prepar3D® Software Engineer

ALZ514
Posts: 2
Joined: Fri Feb 14, 2014 11:59 am

Re: DISCO AVERIADO Prepar3d v3

Postby ALZ514 » Tue Mar 05, 2019 3:44 pm

Ya les mandé lo que me sucede y me han enviado este correo.
Muchos problemas de descarga y activación se resuelven en nuestra página de Preguntas frecuentes: http://prepar3d.com/frequently-asked-questions/

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Simbol
Posts: 368
Joined: Thu Sep 07, 2017 10:24 pm
Location: UK
Contact:

Re: DISCO AVERIADO Prepar3d v3

Postby Simbol » Tue Mar 05, 2019 5:32 pm

Ya les mandé lo que me sucede y me han enviado este correo.
Muchos problemas de descarga y activación se resuelven en nuestra página de Preguntas frecuentes: http://prepar3d.com/frequently-asked-questions/

Brady,

Le has enviado el correo en español o ingles? a lo mejor no te han entendido.

Diles lo siguiente en Ingles por correo electrónico para que te puedan ayudar:
--------------------------------------------------------------------------------------------------
To: licensing@prepar3d.com

Dear LM Licensing,

My old SSD drive failed and accordingly I was unable to de-activate my P3D V3, now that I have a new SSD disk I wish to install P3D once again, however it seems my license key cannot be used since the system believes it is still in use.

My license ID is: XXXXXXX
My full names is: XXXXXXX
My Order number was: XXXXXXXX

Could it be posible to re-activate my licence one more time so I can use it on my new hard drive?

Kind Regards,
xxxxxxxxx
------------------------------------------------------------------------------------------------------

De esta manera estoy seguro que te ayudan sin problema, recuerda que todas las respuestas toman 24 a 48 horas.

Saludos,
Simbol
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CEO Flight Sim Technologies Ltd
Oficial Website: https://www.FSReborn.com

Brad Shiver
Lockheed Martin
Posts: 321
Joined: Fri Mar 17, 2017 3:58 pm

Re: DISCO AVERIADO Prepar3d v3

Postby Brad Shiver » Tue Mar 05, 2019 8:08 pm

Hey ALZ514,

I can confirm that we received your email this morning, but it can take up to two business days for our licensing team to get to your request. Business days do not include weekends or holidays. Thanks for your patience.

-Brad


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