PB with credit card gateway

Any issues, problems or troubleshooting topics related to the Prepar3D website and web apps.
ubik75019
Posts: 1
Joined: Sat Feb 16, 2013 11:00 am

PB with credit card gateway

Postby ubik75019 » Sat Dec 29, 2018 5:30 pm

hello,
I have been trying for months to buy an academic licence, but whatever credit card i use , my purchase is rejected with a message indicating that the credit card gateway has a problem and please try later...
Obviously that gateway can't be out of service ALL the time so i guess there is a problem with my account.
Can any administrator help me? please? :)

User avatar
Poppet
Posts: 2770
Joined: Sat Nov 01, 2014 4:12 pm

Re: PB with credit card gateway

Postby Poppet » Sun Dec 30, 2018 12:08 am

Hello ubik75019

Welcome to the Prepar3D Forum.

Just to note, You can purchase Prepar3D with a Visa, MasterCard, or Discover credit card. Unfortunately, prepaid credit cards or PayPale are not accepted.

my purchase is rejected with a message indicating that the credit card gateway has a problem and please try later...

Have you tried contacting your credit card company or bank and confirm if International transactions have been restricted or not ?

Let us know how you get on

saraparker
Posts: 1
Joined: Tue Oct 01, 2019 9:27 pm

Re: PB with credit card gateway

Postby saraparker » Tue Oct 01, 2019 9:30 pm

Pay pal will only accept if the card and its account details is exactly matched with your name.


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