Forgot password 404 error

Any issues, problems or troubleshooting topics related to the Prepar3D website and web apps.
Posts: 1
Joined: Tue Nov 27, 2018 6:00 pm

Forgot password 404 error

Postby DavyC » Tue Nov 27, 2018 6:03 pm


I have previously purchased V2 & V3. I am trying to purchase V4 but cannot remember my password. I have entered my email address and customer Id (on different occasions). The reset link on the email always generates a 404 error.

Any help appreciated.

Davy C

Brad Shiver
Lockheed Martin
Posts: 352
Joined: Fri Mar 17, 2017 3:58 pm

Re: Forgot password 404 error

Postby Brad Shiver » Tue Nov 27, 2018 7:19 pm

Hey Davy,

Please email for any licensing issues. Our licensing team should get you sorted out.


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