P3d will not launch

Any issues, problems or troubleshooting topics related to the Prepar3D client application.
Terencej
Posts: 1
Joined: Thu Nov 22, 2018 5:33 pm

P3d will not launch

Postby Terencej » Fri Nov 23, 2018 1:09 am

I cannot get past the start page, I have purchased, download from website, installed to computer, got to activation inputted license and password activation successfull, from then on the start screen hangs the hour glass is there but nothing after 30 minutes I gave up, but could not close the screen, task manager p3d was not there to end task, had to close my computer to clear the screen.
Any help would be much appreciated, I have been at this for nine hours.
Tj.

User avatar
Poppet
Posts: 2770
Joined: Sat Nov 01, 2014 4:12 pm

Re: P3d will not launch

Postby Poppet » Fri Nov 23, 2018 8:01 am

Hello Tj

Welcome to the Prepar3D Forum.

Please try these 3 steps one by one and test as you go along

1) Remove all 5 generated file locations, then launch and test Prepar3D

Please see this short video on steps to take https://www.youtube.com/watch?v=YsOibqIV0OQ

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2) Do you use the Windows App FL Studio ? Do you use external USB Sound cards ?

Have a look at this topic below and check if this is the same as your situation

viewtopic.php?f=6322&t=130636

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3) If you are still having Issues please see this topic and go through the steps one by one to help Isolate the issue

Let us know how you get on

viewtopic.php?f=6322&t=128394


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