CAN'T LOGIN AND DOWNLOADS

Any issues, problems or troubleshooting topics related to the Prepar3D website and web apps.
happihi
Posts: 1
Joined: Sun Oct 21, 2018 12:20 pm

CAN'T LOGIN AND DOWNLOADS

Postby happihi » Sun Nov 18, 2018 9:06 am

Dear Sir,
I just oederPrepar3D V4 Professional License today. Invoice [Removed] .But when I download software through the License ID and License Activation Password provided by email, the system prompts "Spam prevention filter failed to validate your selections. Please try again. " How can I continue downloading the software I ordered?
Last edited by Poppet on Sun Nov 18, 2018 10:24 pm, edited 1 time in total.
Reason: edited post to remove Invoice number

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Poppet
Posts: 2770
Joined: Sat Nov 01, 2014 4:12 pm

Re: CAN'T LOGIN AND DOWNLOADS

Postby Poppet » Sun Nov 18, 2018 10:21 pm

Hello happihi

Sorry for the inconvenience. If you are still experiencing this message please contact licensing@prepar3d.com along with your license ID and invoice number and they can provide you a link to download your purchase.


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