error 5013
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derekleegeorge
- Posts: 2
- Joined: Fri Oct 26, 2018 9:02 pm
error 5013
I have sent an email to licensing 2 business days ago but have not got a response. My motherboard was damaged and I was not able to uninstall correctly. I do not understand why it states will get a response within 2 business days but still nothing. I used dereklgeorge@windstream.net email to email licensing and gave them a copy of my receipt. Honestly paying for a professional license and getting this kind of support bothers me. Can someone please reactivate my license?
Re: error 5013
Hello derekleegeorge
Did you send the email to licensing@prepar3d.com ?
Did you receive an auto-responder reply ? This reply is let you know your request has been received successfully, Check your trash and spam box for this reply.
Did you send the email to licensing@prepar3d.com ?
Did you receive an auto-responder reply ? This reply is let you know your request has been received successfully, Check your trash and spam box for this reply.
Elaine Dixon
Prepar3D® Forum Global Moderator
Forum Rules.....General Debugging Steps.....Installing\Updating\Uninstalling.....How to Post a Screenshot.....Activation Issues
Prepar3D® Forum Global Moderator
Forum Rules.....General Debugging Steps.....Installing\Updating\Uninstalling.....How to Post a Screenshot.....Activation Issues
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derekleegeorge
- Posts: 2
- Joined: Fri Oct 26, 2018 9:02 pm
Re: error 5013
I received confirmation by email 2 business days ago when I submitted this Wednesday night and said I would get a response within two business days. Have heard nothing and am very displeased with this whole process.
