Prepar3d-v4.2

Any issues, problems or troubleshooting topics related to the Prepar3D website and web apps.
edik77
Posts: 7
Joined: Mon May 07, 2018 5:44 pm

Prepar3d-v4.2

Postby edik77 » Thu May 10, 2018 5:41 pm

Dovnload terrain data......6% ?

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Brady Butler
Lockheed Martin
Posts: 682
Joined: Tue May 09, 2017 5:31 pm

Re: Prepar3d-v4.2

Postby Brady Butler » Thu May 10, 2018 5:46 pm

Hello,

To have us assist you further, could you please review this topic and let us know the results from following the troubleshooting steps? Also, can you provide the details of your system? Can you also describe your problem?

http://www.prepar3d.com/forum/viewtopic ... 2&t=123246

If the issue is determined to be caused by an add-on, you will likely want to reach out to the add-on developer for direct support. If they need any support with development, they should not hesitate to contact us.

Regards,
Brady
Brady Butler
Prepar3D® Software Engineer

edik77
Posts: 7
Joined: Mon May 07, 2018 5:44 pm

Freezes. 6%. (Loading terrain data 6%.) Prepar3d. Does not start.

Postby edik77 » Fri May 11, 2018 10:53 am

Windows 10 Pro. 64 bit.
Processor AMD Ryzen 5 1600 .
RAM 16 GB

1. After installation препар3d 4.2. Worked fine.
2. After installing ORBX. Was a long time to generate scripts. Now when. Circling. Prepar3d-v4.2. Freezes. 6%. (Loading terrain data 6%.) Prepar3d. Does not start.

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Brady Butler
Lockheed Martin
Posts: 682
Joined: Tue May 09, 2017 5:31 pm

Re: Prepar3d-v4.2

Postby Brady Butler » Fri May 11, 2018 11:16 am

Did you run through all of the general debugging steps - specifically step 6? It sounds like you have an out-of-date terrain add-on.

Regards,
Brady
Brady Butler
Prepar3D® Software Engineer

edik77
Posts: 7
Joined: Mon May 07, 2018 5:44 pm

Re: Prepar3d-v4.2

Postby edik77 » Fri May 11, 2018 11:26 am

Что это за надстройка terrain ?

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Brady Butler
Lockheed Martin
Posts: 682
Joined: Tue May 09, 2017 5:31 pm

Re: Prepar3d-v4.2

Postby Brady Butler » Fri May 11, 2018 11:42 am

If I understand your question correctly, terrain is referring to the add-ons that edit the appearance/shape of the ground. It's recommended to remove them all and add them back one by one to figure out which one is broken or out-of-date.

Regards,
Brady.
Brady Butler
Prepar3D® Software Engineer

edik77
Posts: 7
Joined: Mon May 07, 2018 5:44 pm

Re: Prepar3d-v4.2

Postby edik77 » Fri May 11, 2018 4:37 pm

After you install the ORBX Libraries. Prepar3d-v4 . When the download freezes. (Loading terrain data 6%).

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Brady Butler
Lockheed Martin
Posts: 682
Joined: Tue May 09, 2017 5:31 pm

Re: Prepar3d-v4.2

Postby Brady Butler » Fri May 11, 2018 4:49 pm

Hello edik77,

You should contact ORBX about the libraries causing the issue. It's possible they have updated version of their library for v4.2.

Regards,
Brady
Brady Butler
Prepar3D® Software Engineer


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