Problems Installing Prepar3D v4

Any issues, problems or troubleshooting topics related to the Prepar3D website and web apps.
Alex111
Posts: 1
Joined: Tue Mar 13, 2018 9:31 pm

Problems Installing Prepar3D v4

Postby Alex111 » Tue Mar 13, 2018 9:42 pm

I paid for a Prepare3D Professional licence yesterday evening , got a licence ID , began downloading (2 1/2 hours) , performed extraction unzip, then setup prepar 3D exe: Nothing happens ! 3 times .Now I don t know where is the file,impossible to find it in the computer seem it disappeared? What must I do ? I tried to download again but no result , like if i didn t pay ! Asus PC computer windows10 .Thank you for your help

Alex
Last edited by Poppet on Tue Mar 13, 2018 9:53 pm, edited 1 time in total.
Reason: Edited Topic title to reflect Issue

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Poppet
Lockheed Martin
Posts: 2556
Joined: Sat Nov 01, 2014 4:12 pm

Problems Installing Prepar3D v4

Postby Poppet » Tue Mar 13, 2018 9:48 pm

Now I don t know where is the file,impossible to find it in the computer seem it disappeared?

Hello Alex

Welcome to the Prepar3D Forums.

The complete Prepar3D download should be located in the Downloads of your PC, Have you checked there ?

For best results Use a Download Manager to Download Prepar3D

Ensure you Install Prepar3D as Administrator

Also, please see the Topic below for additional troubleshooting steps you can take when Installing Prepar3D

https://www.prepar3d.com/forum/viewtopi ... 2&t=126570

Lucio37
Posts: 4
Joined: Mon Dec 05, 2016 2:27 am

Re: Problems Installing Prepar3D v4

Postby Lucio37 » Sat Mar 17, 2018 5:29 pm

When I try to install p3dv4.2 I get a message that it's already installed. I have made sure there are no p3dv4 files of any kind anywhere on my PC, including the Registry. There are some references to p3dv3, which I used to have, and p3dv4 when I open the Control Panel file uninstall screen but they will not be deleted. They keep saying it's already installed. The file Repair function won't work either. What else can I do? Go back to FSX?

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Poppet
Lockheed Martin
Posts: 2556
Joined: Sat Nov 01, 2014 4:12 pm

Re: Problems Installing Prepar3D v4

Postby Poppet » Mon Mar 19, 2018 1:20 am

When I open the Control Panel file uninstall screen but they will not be deleted.

Hello Lucio37

Welcome to the Prepar3D Forums.

To help remove your previous Prepar3D v4 Install, Can you try the "Microsoft Troubleshooting program for uninstalling Issues" at the below

Click the link, Then click Download and go through the prompted steps. Remove all Prepar3D v4 entries with this Tool

https://support.microsoft.com/en-ca/hel ... or-removed

Let us know how you get on

trisho0
Posts: 23
Joined: Mon Dec 25, 2017 10:05 pm

Re: Problems Installing Prepar3D v4

Postby trisho0 » Thu Mar 22, 2018 2:46 am

How to download P3D v4.0 (not v4.1 or v4.2) ?
I can't find it from here LM Download Page. It shows only v4.2 I look at the v4.0 only.
Any way to get there?

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Poppet
Lockheed Martin
Posts: 2556
Joined: Sat Nov 01, 2014 4:12 pm

Re: Problems Installing Prepar3D v4

Postby Poppet » Thu Mar 22, 2018 8:26 am

How to download P3D v4.0 (not v4.1 or v4.2) ?

Hello trisho0

Only the legacy Clients are available to download. Legacy Scenery and Content components are not available to download

To access the legacy Clients, Sign into your Prepar3D downloads, Click the little plus sign (+) beside Legacy Client Downloads


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