Having trouble installing 4.2

Any issues, problems or troubleshooting topics related to the Prepar3D website and web apps.
steve110372
Posts: 1
Joined: Tue Jun 23, 2015 2:26 pm

Having trouble installing 4.2

Postby steve110372 » Fri Feb 16, 2018 9:46 am

Hi,

I am having trouble installing 4.2 when I run the Setup_Prepar3d.exe

I am get this message 0x80091007 The Hash Value Is Not Correct


Thank You
Steven Dean

User avatar
Brady Butler
Lockheed Martin
Posts: 881
Joined: Tue May 09, 2017 5:31 pm

Re: Having trouble installing 4.2

Postby Brady Butler » Fri Feb 16, 2018 12:20 pm

Hello steve110372,

Have you tried checking the md5 checksums to ensure they match those listed on our downloads page? You can review this post for more detailed information on downloading/checking the checksums:

www.prepar3d.com/forum/viewtopic.php?f=6313&t=126465

Make sure you are running the installer as an administrator. If you verify that the download worked properly and the install isn't working you should follow this guide:

https://www.prepar3d.com/forum/viewtopi ... 2&t=126570

Regards,
Brady
Brady Butler
Prepar3D® Software Engineer


Return to “Prepar3D Website and Download Questions”

Who is online

Users browsing this forum: No registered users and 7 guests