[RESOLVED] Sales tax added not taxable yet in my country

Any issues, problems or troubleshooting topics related to the Prepar3D website and web apps.
tanocapo
Posts: 2
Joined: Fri Feb 14, 2014 12:48 am

[RESOLVED] Sales tax added not taxable yet in my country

Postby tanocapo » Tue Jan 02, 2018 1:30 pm

Hi everyone,

Firstly, I wish you all a happy new year.

Do you know to whom I have to contact regarding a sales tax added that it is not yet regulated in my country (Argentina)? It will be taxable starting on February 1st, but it's already been added in the checkout.
Thank you so much for your support.
Best wishes,
Ignacio

User avatar
Poppet
Posts: 2770
Joined: Sat Nov 01, 2014 4:12 pm

Re: Sales tax added not taxable yet in my country

Postby Poppet » Tue Jan 02, 2018 1:37 pm

Hello Ignacio

Thank you for your Interest in Prepar3D !

We're sorry for any confusion. All of the taxes on our store webpage are calculated by a third party based on the most up-to-date tax laws in the given area.

If you fit into a special circumstance, please email enquiries@prepar3d.com before making the purchase.

Regards,
Elaine

tanocapo
Posts: 2
Joined: Fri Feb 14, 2014 12:48 am

Re: Sales tax added not taxable yet in my country

Postby tanocapo » Tue Jan 02, 2018 10:58 pm

Hi Elaine,

Thank you so much for your support! I have already contact them. Let's see how can we solve it!

Best regards,
Ignacio


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