Error 5013 No Activations Remaining

Any issues, problems or troubleshooting topics related to the Prepar3D website and web apps.
want28
Posts: 1
Joined: Wed Dec 27, 2017 6:45 am

Error 5013 No Activations Remaining

Postby want28 » Wed Dec 27, 2017 2:02 pm

Hello,everyone. Two days ago I reinstalled my Windows 7, but I forgot uninstalling my P3D V4. After I installed P3D V4 again, I can't activate it. I emailed licensing@prepar3d.com and send my ID [REMOVED] but only got a automatic reply. Would you please help me activate P3D V4 again? Thank you very much and wish everyone a happy new year in advance.
Last edited by Poppet on Wed Dec 27, 2017 11:15 pm, edited 1 time in total.
Reason: Removed Customer ID

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WarpD
Posts: 1451
Joined: Mon Feb 14, 2011 5:29 am

Re: Error 5013 No Activations Remaining

Postby WarpD » Thu Dec 28, 2017 4:55 am

You will have to wait for them to get back to you. No one else can help you.
Ed Wilson
Senior Developer
Mindstar Aviation

Brad Shiver
Lockheed Martin
Posts: 321
Joined: Fri Mar 17, 2017 3:58 pm

Re: Error 5013 No Activations Remaining

Postby Brad Shiver » Wed Jan 03, 2018 4:13 pm

It can take up to 2 business days for us to get to your licensing request. It looks like you were able to activate your license, but if you continue to have issues please email licensing@prepar3d.com and we'll get you sorted out as soon as possible.


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