Error 404 in Link for a forgotten password

Any issues, problems or troubleshooting topics related to the Prepar3D website and web apps.
sikorsky77
Posts: 7
Joined: Sun Jul 08, 2012 1:38 pm

Error 404 in Link for a forgotten password

Postby sikorsky77 » Sat Dec 16, 2017 5:51 pm

Hello everybody

a long time without looking the website and download section
i forget my password of download and i activate the Forgotten password process
i well receive the mail with the link , but when i click on , i have a 404 error
404 - File or directory not found.
The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable.

i had a similar error some month ago , i didn't try to enger in the download section during some weeks and retried and it worked

today i don't want to wait some weeks to have again access to download section

best regards
Thierry

Clifton Crane
Lockheed Martin
Posts: 999
Joined: Tue Sep 25, 2012 2:34 pm

Re: Error 404 in Link for a forgotten password

Postby Clifton Crane » Tue Dec 19, 2017 6:53 pm

Hi Thierry,

Have you tried clearing your browser cache?
Clifton Crane
Prepar3D® Software Engineer Sr.

aifeliciano
Posts: 6
Joined: Fri Dec 02, 2016 5:45 pm

Re: Error 404 in Link for a forgotten password

Postby aifeliciano » Wed Jan 31, 2018 10:14 pm

Just tried resetting my password so I can complete the purchase of V4 and just got the same error, in multiple browsers I might add. So its not a browser cache issue.


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