Have Not Received Confirmation Email

[armyguy3180]

I have done everything that has been listed on the forums to get my activation e-mail to come through and nothing. I cant provide my ID or anything of that nature because I have not gotten it. This is beyond rediculous and needs to be fixed. My email that i used is armyguy3180@yahoo.com. Please get this fixed.

[Kayla Dillon]

Hello,

There are no records of any customers with the email address armyguy3180@yahoo.com

Please email enquiries@prepar3d.com to handle this situation.

Regards,
Kayla

[armyguy3180]

Is there a call center we can call to fix this? I am in the military and really do not have time to wait 2 days for a reply. This purchase has came out of my bank account and I can provide a screenshot if need be but this is crazy. How does a purchase get made but your system does not show that it was made?

[Kayla Dillon]

Hello,

It appears you have entered your email address incorrectly.

You will need to email enquiries@prepar3d.com so they can verify your identity and recover your account.

Thanks for understanding.

Regards,
Kayla