[RESOLVED] V4 Not Downloading

Any issues, problems or troubleshooting topics related to the Prepar3D website and web apps.
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Edeevy
Posts: 3
Joined: Wed May 31, 2017 2:55 pm

[RESOLVED] V4 Not Downloading

Post by Edeevy »

Good Day,

I purchased V4 yesterday and attempted to download three times. Each time the download would show as complete but file size was never over 8.5GB and unsurprisingly, when I tried to unzip I received an 'Unable to Unzip - Archive is Corrupt' message.

Do I need to download component by component or is there another solution?

Thank you
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Kayla Dillon
Posts: 1316
Joined: Mon Aug 01, 2016 5:59 pm

Re: V4 Not Downloading

Post by Kayla Dillon »

Hello,

Have you tried using a download manager?

Regards,
Kayla
Prepar3D® Software Engineer
Edeevy
Posts: 3
Joined: Wed May 31, 2017 2:55 pm

Re: V4 Not Downloading

Post by Edeevy »

Thanks for getting back to me.

I have. During the first two downloads the manager was enabled. I disabled it for the third thinking that the manager itself might be the issue. Currently I'm downloading using Explorer instead of Chrome, perhaps that will help - I should know in 2hrs unless you have any other suggestions in the mean time?
Edeevy
Posts: 3
Joined: Wed May 31, 2017 2:55 pm

Re: V4 Not Downloading

Post by Edeevy »

Downloaded with Explorer - Worked fine. Are you aware of any issues when downloading with Chrome?
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