Sim Crash

Any issues, problems or troubleshooting topics related to the Prepar3D client application.
fsgeek91
Posts: 42
Joined: Sun Jun 02, 2019 2:39 pm

Sim Crash

Postby fsgeek91 » Sat Oct 03, 2020 5:44 pm

Dear Support,

During about 20% of my flights, P3D v5 HF2 crashes after about 1-1.5 hours of flight. I am running quite a few add-ons:

- ORBX (All products)
- ASp3D + ASCA
- PMDG Products
- Flight Sim Labs Products
- ChasePlane

My VRAM usage does not exceed about 4.5GB/7.1GB at the time of the crash and my settings are not that high. There does not appear to be an option to attach files (odd, since the LM website recommends the forum for support issues...). Therefore, I am pasting the event log below:


Faulting application name: Prepar3D.exe, version: 5.0.31.35253, time stamp: 0x5eebf566
Faulting module name: ntdll.dll, version: 10.0.19041.488, time stamp: 0x70e69bad
Exception code: 0xc0000374
Fault offset: 0x00000000000fed79
Faulting process id: 0x3a0c
Faulting application start time: 0x01d6999f5ed03007
Faulting application path: M:\Lockheed Martin\Prepar3D v5\Prepar3D.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: f711e391-3196-4745-a977-c884b3425c64
Faulting package full name:
Faulting package-relative application ID:

*****

Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: Prepar3D.exe
P2: 5.0.31.35253
P3: 5eebf566
P4: StackHash_5158
P5: 10.0.19041.488
P6: 70e69bad
P7: c0000374
P8: PCH_98_FROM_ntdll+0x000000000009C914
P9:
P10:

Attached files:

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_Prepar3D.exe_d1d787dc70c590fa4703a1157882c2ea76bf283_9be4e996_045ddc4e-6863-4810-aedb-cddd83202504

Analysis symbol:
Rechecking for solution: 0
Report Id: f711e391-3196-4745-a977-c884b3425c64
Report Status: 4
Hashed bucket:
Cab Guid: 0

Fault bucket 2054191806628704359, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: Prepar3D.exe
P2: 5.0.31.35253
P3: 5eebf566
P4: StackHash_5158
P5: 10.0.19041.488
P6: 70e69bad
P7: c0000374
P8: PCH_98_FROM_ntdll+0x000000000009C914
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERECF3.tmp.WERInternalMetadata.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Prepar3D.exe_d1d787dc70c590fa4703a1157882c2ea76bf283_9be4e996_045ddc4e-6863-4810-aedb-cddd83202504

Analysis symbol:
Rechecking for solution: 0
Report Id: f711e391-3196-4745-a977-c884b3425c64
Report Status: 268435456
Hashed bucket: 62cbdd3433697727cc81f490869f3067
Cab Guid: 0

*****

My config is as follows:

[AContain]
AircraftRibbonColor=
AvatarRibbonColor=
BoatRibbonColor=
CountermeasureRibbonColor=
EnableRibbonVisuals=0
GroundVehicleRibbonColor=
LabelColor=FFFF0000
LabelDelay=1000
RibbonDoNotExceedTime=-1.000001
RibbonFadeTime=-1.000001
RibbonFidelity=5.000000
RibbonMaxDistance=3218.689941
RibbonThicknessLarge=10.000000
RibbonThicknessMedium=5.000000
RibbonThicknessSettingIndex=0
RibbonThicknessSmall=1.000000
ShowLabelAirline=0
ShowLabelAirlineAndFlightNumber=0
ShowLabelAirspeed=0
ShowLabelAltitude=0
ShowLabelContainerId=0
ShowLabelDistance=0
ShowLabelFlightPlan=0
ShowLabelHeading=0
ShowLabelManufacturer=0
ShowLabelModel=0
ShowLabels=1
ShowLabelTailNumber=0
ShowRibbonAircraft=0
ShowRibbonAvatars=0
ShowRibbonBoats=0
ShowRibbonCountermeasures=0
ShowRibbonGroundVehicles=0
ShowRibbonUserAvatar=0
ShowRibbonUserObject=0
ShowRibbonWeapons=0
ShowUserLabel=0
UserAvatarRibbonColor=
UserObjectRibbonColor=
WeaponRibbonColor=

[ATC]
AutoOpenAirTrafficWindow=1
COMM_MSG_AI_ATC_COLOR=0XFF8C00
COMM_MSG_ATC_AI_COLOR=0X00008B
COMM_MSG_ATC_USER_COLOR=0X006400
COMM_MSG_ATIS_COLOR=00000000
COMM_MSG_USER_ATC_COLOR=0XA52A2A
ControlTower=1
PilotVoice=0
ShowATCText=1
UsePilotVoice=1

[ATTACHMENTS]
AutoWeaponSwitching=False
HighlightDuration=1.000000
IgnoreAttachmentForces=True
IgnoreAttachmentWeight=True
UnlimitedCountermeasures=False
UnlimitedWeapons=False
WeaponHighlight=False

[Avatar]
DefaultAvatar=Arab Male Casual

[CONTROLS]
AdvancedMouseControls=False
Controls_Current=Standard
Controls_Default=Standard
KBDAIL=64
KBDELEV=64
KBDRUD=64

[DISPLAY.Device.NVIDIA GeForce RTX 2080.0.0]
Mode=2560x1440x32

[DISPLAY]
ActiveWindowTitleBackGroundColor=0,28,140,64
ActiveWindowTitleTextColor=255,255,255
ChangeTime=4.000000
Fullscreen=True
FullScreenAutoFill=True
FullScreenBackground=False
FXAA=0
InfoBrakesEnable=True
InfoCountermeasureEnable=True
InfoLowerLeftBackGroundColor=255,0,0,128
InfoLowerLeftTextColor=255,255,255
InfoLowerRightBackGroundColor=255,0,0,128
InfoLowerRightTextColor=255,255,255
InfoOverspeedEnable=True
InfoParkingBrakesEnable=True
InfoPauseEnable=True
InfoSlewEnable=True
InfoStallEnable=True
InfoUpperLeftBackGroundColor=0,0,0,0
InfoUpperLeftTextColorNonUser=255,127,0
InfoUpperLeftTextColorUser=255,0,0
InfoUpperRightBackGroundColor=0,0,0,0
InfoUpperRightTextColor=255,0,0
InfoUpperRightTextEnable=True
InfoWeaponSystemEnable=True
MSAA=8
NonActiveWindowTitleBackGroundColor=24,33,87,64
NonActiveWindowTitleTextColor=255,255,255
SKINNED_ANIMATIONS=1
SSAA=0
SwaoChainAllowTearing=0
SwaoChainBufferCount=4
SwaoChainUseWaitableObject=0
TEXTURE_BANDWIDTH_MULT=30
TEXTURE_FILTERING=16
TransitionTime=4.000000
TRIPLE_BUFFER=1
UPPER_FRAMERATE_LIMIT=0
VSYNC=1
WideViewAspect=True
SwapChainBufferCount=4
SwapChainUseWaitableObject=0
SwapChainAllowTearing=1
TextureMaxLoad=3
TextureStreamingGPUCopy=1

[DynamicHeadMovement]
HeadMoveTimeConstant=1.000000
LonAccelOnHeadLon=-0.020000
LonAccelOnHeadPitch=-0.010000
MaxHeadAngle=5.000000
MaxHeadOffset=0.300000
RollAccelOnHeadLat=0.010000
RollAccelOnHeadRoll=0.100000
YawAccelOnHeadLat=-0.100000

[FACILITIES]
CITY=
COUNTRY=
GTL_BUTTON=4096
STATE=

[FlightPlanMap]
LineWidth=2

[GRAPHICS]
ADAPTATION_RATE_SCALAR=0.050000
AIRCRAFT_REFLECTIONS=1
BUILDING_SHADOWS_CAST=1
BUILDING_SHADOWS_RECEIVE=1
CLOUD_SHADOWS_CAST=1
COCKPIT_HIGH_LOD=1
CONTENT_NO_SHADOW=0
DAWN_DUSK_SMOOTHING=1
DAY_MAX_EXPOSURE=2.500000
DYNAMIC_INTERIOR_CAPTURE=False
DYNAMIC_LIGHTING=1
DYNAMIC_REFLECTIONS=2
EFFECTS_DISTANCE=1
EFFECTS_QUALITY=1
EXPOSURE_KEY=0.180000
EXTERIOR_SHADOWS_CAST=1
EXTERIOR_SHADOWS_RECEIVE=1
GRAPHICS_TIMER_CAPTURE=False
HDR_BLOOM_BLUR_SIGMA=0.800000
HDR_BLOOM_MAGNITUDE=0.100000
HDR_BLOOM_THRESHOLD=10.500000
HDR_BRIGHTNESS=1.000000
HDR_SATURATION=1.000000
HDR=1
IMAGE_QUALITY=0
INTERIOR_SHADOWS_CAST=1
INTERIOR_SHADOWS_RECEIVE=1
LANDING_LIGHTS=1
LENSFLARE=1
MAP_DRAW_THREADED=1
MAX_POINT_LIGHTS=250
MAX_SPOT_LIGHTS=250
MAX_TEXTURE_REQUEST_DISTANCE=1000.000000
MIPMAP_VC_PANELS=1
NIGHT_MAX_EXPOSURE=2.500000
OPAQUE_SHADOW_DRAW_DISTANCE=2000
OPAQUE_SHADOW_TEXTURE_SIZE=2048
PARTICLES_SHADOWS_CAST=0
REFLECTION_PROBE_DELAY=20
RS_MIN_OBJECT_PIXEL_RADIUS=2.000000
SCREEN_CAPTURE_MAX_JOBS=10
See_Self=1
SHADOW_DRAW_DISTANCE=2
SHADOW_LOG_PARTITION_HIGH=0.850000
SHADOW_LOG_PARTITION_LOW=0.850000
SHADOW_LOG_PARTITION_MID=0.850000
SHADOW_LOG_PARTITION_ULTRA=0.850000
SHADOW_NUM_CASCADES_HIGH=7
SHADOW_NUM_CASCADES_LOW=4
SHADOW_NUM_CASCADES_MID=5
SHADOW_NUM_CASCADES_ULTRA=12
SHADOW_QUALITY=2
SIMOBJECT_SHADOWS_CAST=1
SIMOBJECT_SHADOWS_RECEIVE=0
TERRAIN_SHADOWS_CAST=0
TERRAIN_SHADOWS_RECEIVE=1
Text_Scroll=1
TEXTURE_MAX_LOAD=1024
TEXTURE_QUALITY=3
TRANSLUCENT_SHADOW_DRAW_DISTANCE=2000
TRANSLUCENT_SHADOW_TEXTURE_SIZE=512
VEGETATION_SHADOWS_CAST=0
VEGETATION_SHADOWS_RECEIVE=0
VIDEO_CAPTURE_BIT_RATE=3200000
VIDEO_CAPTURE_FPS=30
VIDEO_CAPTURE_HEIGHT=480
VIDEO_CAPTURE_INFO_SEND_RATE=20
VIDEO_CAPTURE_IS_THREADED=True
VIDEO_CAPTURE_MAX_FRAME_SIZE=500000
VIDEO_CAPTURE_TTL=255
VIDEO_CAPTURE_WIDTH=720
ViewGroup_Number=-1
ViewGroupWindowBorders=0
DynamicTextureStreaming=0
GPUCrashReporting=0

[INTERNATIONAL]
ASLAT=3
ASLON=0
MEASURE=0

[MAIN]
HideMenuFullscreen=1
HideMenuNormal=0
LabelsSupported=Airplane, Helicopter
Location=0,0,2560,1440,\\.\DISPLAY1
LocationFullScreen=0,0,2560,1440,\\.\DISPLAY1
Maximized=1
ShowInfoText=1
User Objects=Airplane, Helicopter, Submersible, ExternalSim, Avatar

[MISC]
Com_Rate=7


[NavigationVisuals]
EnableFacilityVisuals=False
ShowAirportVisuals=False
ShowAirspaceBoundaryVisuals=False
ShowIconVisuals=False
ShowILSVisuals=False
ShowJetAirwayVisuals=False
ShowNDBVisuals=False
ShowTACANVisuals=False
ShowVictorAirwayVisuals=False
ShowVORVisuals=False
ShowWaypointVisuals=False
ShowWeatherStationVisuals=False

[PANELS]
IMAGE_QUALITY=1
MAX_VC_TEXTURE_RESOLUTION=4096
PANEL_MASKING=1
PANEL_OPACITY=50
PANEL_STRETCHING=1
PANELS_ALWAYS_ON_TOP=1
QUICKTIPS=0
SAVE_AND_LOAD_PANEL_STATE=0
UNITS_OF_MEASURE=0

[PointOfInterestSystem]
CycleSetting=0

[REALISM]
AllowEngineDamage=True
AutoCoord=False
AvatarNoCollision=False
CrashDetection=False
CrashTolerance=1.000000
CrashWithDyn=True
GEffect=True
General=0.250000
GyroDrift=False
GyroEffect=0.250000
ManualLights=True
MomentumEffect=True
OnCrashAction=0
PFactor=0.250000
RealMixture=True
StressDamage=True
Torque=0.250000
TrueAirspeed=False
UnlimitedFuel=False

[RECORDER]
RecordAirportVehicles=True
RecordAITraffic=True
RecordLeisureBoats=True

[SCENERY]
AUTOGEN_BATCH_LOD=2
AUTOGEN_DRAW_DISTANCE=18000.000000
AUTOGEN_TREE_DRAW_DISTANCE_PERCENT=0.900000
AUTOGEN_TREE_MIN_DISTANCE_TO_LOD=2500.000000
AUTOGEN_VEGETATION_TYPE=0
IMAGE_COMPLEXITY=3
MaxRegionsPurgePerFrame=16
POP_FREE_AUTOGEN=1
SCENERY_DRAW_DISTANCE=42666.667969

[SIM]
OPTIMIZE_PARTS=1
SYSCLOCK=0

[SlewTextInfo.1]
AirSpeed=1,5
Altitude=1,3
Heading=1,4
Latitude=1,1
Longitude=1,2

[SlewTextInfo.2]
FrameRate=1,2
GpuMemory=1,1
HealthPoints=1,4
LockedFrameRate=1,3

[SlewTextInfo.3]
AirSpeed=1,5
Altitude=1,3
FrameRate=2,2
GpuMemory=2,1
Heading=1,4
HealthPoints=2,4
Latitude=1,1
LockedFrameRate=2,3
Longitude=1,2

[SOUND]
PrimaryPlaybackDevice={DEF00000-9C6D-47ED-AAF1-4DDA8F2B5C03}
SOUND_LOD=0
SOUND_QUALITY=2
SOUND=1
VoiceCaptureDevice={DEF00003-9C6D-47ED-AAF1-4DDA8F2B5C03}
VoicePlaybackDevice={DEF00002-9C6D-47ED-AAF1-4DDA8F2B5C03}
SOUND_FADER1=0.5
SOUND_FADER2=0.500000
SOUND_FADER3=0.500000
SOUND_FADER4=0.500000

[STARTUP]
DEMO=0
EnableVirtualRealityOnStartup=0
EnableViveProEyeTracking=1
EnableVoiceControl=0
EnableVoiceControlDebug=0
LOAD_SCENARIO_TOOLS=1
LoadCorePlugins=1
LoadVirtualReality=1
LoadWindow=1
STARTUP_DEMO=
LoadAllObjectCategories=False

[TERRAIN]
AUTOGEN_BUILDING_DENSITY=3
AUTOGEN_VEGETATION_DENSITY=3
DETAIL_TEXTURE=1
ENABLE_BATHYMETRY=0
HIGH_RESOLUTION_TERRAIN_TEXTURES=1
LOD_RADIUS=4.500000
MESH_RESOLUTION=24
TESSELLATION_FACTOR=90
TEXTURE_RESOLUTION=27
UseGlobalTerrainView=False
WATER_CLARITY=30
WATER_DETAIL=2
WATER_REFLECT_AUTOGEN_BUILDINGS=0
WATER_REFLECT_AUTOGEN_VEGETATION=0
WATER_REFLECT_CLOUDS=0
WATER_REFLECT_SIMOBJECTS=0
WATER_REFLECT_TERRAIN=0
WATER_REFLECT_USERAIRCRAFT=0
WATER_REFRACT_AUTOGEN_BUILDINGS=0
WATER_REFRACT_AUTOGEN_VEGETATION=0
WATER_REFRACT_CLOUDS=0
WATER_REFRACT_SIMOBJECTS=0
WATER_REFRACT_TERRAIN=0
WATER_REFRACT_USERAIRCRAFT=0

[TextInfo.1]
AirSpeed=1,5
Altitude=1,3
Heading=1,4
Latitude=1,1
Longitude=1,2
WindDirectionAndSpeed=1,6

[TextInfo.2]
FrameRate=1,2
FuelPercentage=1,5
GForce=1,4
GpuMemory=1,1
HealthPoints=1,6
LockedFrameRate=1,3

[TextInfo.3]
AirSpeed=1,5
Altitude=1,3
FrameRate=2,2
FuelPercentage=2,5
GForce=2,4
GpuMemory=2,1
Heading=1,4
HealthPoints=2,6
Latitude=1,1
LockedFrameRate=2,3
Longitude=1,2
WindDirectionAndSpeed=1,6

[TrafficManager]
AirlineDensity=30
AIRPORT_SCENERY_DENSITY=0
FreewayDensity=0
GADensity=0
IFROnly=0
LeisureBoatsDensity=30
ShipsAndFerriesDensity=30

[USERINTERFACE]
BroadcastGPSData=0
EnableGPSDataTransmission=0
IgnoreLowResolutionWarning=False
Map_Orientation=2
PAUSE_ON_LOST_FOCUS=0
PROMPT_ON_EXIT=1
RestoreTimeOnMove=1
ScreenshotImageFormat=2
SendGPSData=0
SHOW_MISSION_CAPTIONS=1
SHOW_SCENARIO_WINDOW=1
ShowMessageText=True
UIHardwareAcceleration=True
MUTE_ON_LOST_FOCUS=0

[VirtualCopilot]
VirtualCopilotActive=0

[WEATHER]
AdjustForMagVarInDialog=1
CLOUD_COVERAGE_DENSITY=8
CLOUD_DRAW_DISTANCE=6
CLOUD_FACING_MODE=0
CloudQuality=1
DisableTurbulence=0
DownloadWindsAloft=0
DynamicWeather=0
Godrays=1
MaxGustRampSpeed=200
MaxGustTime=500
MaxVarRampSpeed=75
MaxVarTime=50
MinGustRampSpeed=1
MinGustTime=10
MinVarRampSpeed=10
MinVarTime=5
OPTIMIZE_DENSE_CLOUDS=0
THERMAL_VISUALS=0
TurbulenceScale=1.000000
VolumetricClouds=1
VolumetricFog=1
WeatherGraphDataInDialog=0
WindshieldPrecipitationEffects=1

[MULTIPLAYER]
LanUsername="Player"
GameName="Prepar3D Multiplayer Session"
FrameSyncRate=0

*****

Best regards,

Louis
Louis Vallance | P3D v5.1 HF1 (no shaders) | i9-9900K (OC @4.8GHz) | RTX 2080 v457.30 (no OC) | 32GB @2133MHz | Windows 10 20H2

JorgenSA
Posts: 2702
Joined: Sun Mar 11, 2018 7:17 am
Location: 5 NM NE of EDXF

Re: Sim Crash

Postby JorgenSA » Sat Oct 03, 2020 7:33 pm

Google this string:

ntdll.dll crash windows 10 p3d

and check for possible solutions in the search results.

This is not a P3D error, but a Windows 10 error.

And we need your system hardware specs.

Jorgen
System: i7-7700K @ 4.66 GHz, ASUS Z170-A motherboard, 16 GB 3200 MHz DDR4 RAM, nVidia GTX 960 w/ 4 GB DDR5 VRAM, Windows 10 Home.

All views and opinions expressed here are entirely my own. I am not a Lockheed-Martin employee.

fsgeek91
Posts: 42
Joined: Sun Jun 02, 2019 2:39 pm

Re: Sim Crash

Postby fsgeek91 » Mon Oct 05, 2020 11:50 am

Hi Jorgen,

Thanks for the reply. From what I can find I think it's related to OC. This would explain why the CTDs are spurious and happen at any VRAM usage level.

Cheers,

Louis
Louis Vallance | P3D v5.1 HF1 (no shaders) | i9-9900K (OC @4.8GHz) | RTX 2080 v457.30 (no OC) | 32GB @2133MHz | Windows 10 20H2

JorgenSA
Posts: 2702
Joined: Sun Mar 11, 2018 7:17 am
Location: 5 NM NE of EDXF

Re: Sim Crash

Postby JorgenSA » Mon Oct 05, 2020 11:57 am

Louis,

If it is related to an overclocking, it is more likely overclocking of a video card.

I have my CPU overclocked by 15%, and have never had any errors because of that.

But video cards is a different matter, there are plenty of info on that if you google it.

Jorgen
System: i7-7700K @ 4.66 GHz, ASUS Z170-A motherboard, 16 GB 3200 MHz DDR4 RAM, nVidia GTX 960 w/ 4 GB DDR5 VRAM, Windows 10 Home.

All views and opinions expressed here are entirely my own. I am not a Lockheed-Martin employee.

Bavarello
Posts: 13
Joined: Sat Apr 21, 2012 4:48 pm
Location: LICF
Contact:

Re: Sim Crash

Postby Bavarello » Tue Oct 06, 2020 9:25 am

This is a Windows error. The module that generated the error is: ntdll.dll.
The exception code is: 0xc0000374

Your internet search must be directed to this exception code.

My understanding is that the exception code 0xc0000374 refers to a corruption of the heap, which means that some processes are trying to access a memory location that it shouldn't.

So, in the first instance we exclude a Prepar3d problem, you have listed some add-ons, you have tried to exclude these.

Specifically, is your operating system up to date on all Microsoft Visual C ++ libraries .... especially those that use your add-ons?

Another tip you have already made a: sfc / scannow

https://www.google.com/search?q=sfc+%2F ... &ie=UTF-8

Or go here for this useful tool: Wureset
https://wureset.com/downloads.php
[b]MB[/b] Asus P8P67 PRO |[b]CPU[/b] i7 2600K @ 3.40 Ghz | DDR3 GB 24 | GTX 1080 | Monitor AOC LED G2590FX | LG TV 32" | Windows 10 Pro v2004 x64 @Giovanni


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