DXGI_DEVICE_REMOVED_ERROR with Nvidia Inspector

Any issues, problems or troubleshooting topics related to the Prepar3D client application.
pracines
Posts: 124
Joined: Mon Nov 25, 2013 4:01 am

Re: DXGI_DEVICE_REMOVED_ERROR

Post by pracines »

I think its time to get back to basics, you know the kind that are assumed:

What version of Windows?
Have you done your Windows updates?
What anti virus software do you run?
What do you have running at Windows startup?

IF both old and new PCs have this same error and your talking about clean/green installations of P3D, then it is NOT an addon right?
Win 10 Pro 64bit | ROG MAXIMUS XII HERO | i9 10850K |DDR4 3600MHZ G.SKILL TRIDENT Z NEO- 128GB | 1200W PLATINUM POWER SUPPLY | RTX 3090 |Samsung 970 evo plus 2TB NVME | 2nd M.2 Solid State 2TB | Seagate IRONWOLF PRO 8TB | DEEPCOOL CASTLE 240EX
stiarol
Posts: 9
Joined: Sat Mar 11, 2017 8:42 am

Re: DXGI_DEVICE_REMOVED_ERROR

Post by stiarol »

I went back to driver veriosn 391.35 and it has been stable ever since. I'm about to complete a flight from KTPA to EGKK without any issues. This has been confirmed in a post on avsim:
https://www.avsim.com/forums/topic/5373 ... nt-3857037

Anyone else who can confirm?
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Martyson
Posts: 15188
Joined: Sun Mar 25, 2012 11:08 am

Re: DXGI_DEVICE_REMOVED_ERROR

Post by Martyson »

I have used Nvidia drivers (all ok here, never had a DXGI error) with FSX Accel, P3Dv3.4, P3Dv4.2 and Win7-64 Pro:

388.71 (and previous drivers)
390.77
391.24
391.35
387.64
397.93 (as of 5-30-2018)
Best Regards,
Vaughan Martell PP-ASEL (KDTW)
ironcondor
Posts: 53
Joined: Tue May 13, 2014 12:24 am

Re: DXGI_DEVICE_REMOVED_ERROR

Post by ironcondor »

I have done about 100 hours of testing. Unfortunately, it is related to the FSUIPC Auto Save function (disabled now) or any add on that used an auto panel state save. At least this is happening to me on my machines. So something between P3D, Nvidia drivers, and or the add ons.
AMD Ryzen 9 5900X CPU, AMD 6900XT, 32GB of RAM, 1200 Watt PSU, 2TB NVME primary drive, Liquid Cooled.
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georgio52
Posts: 39
Joined: Fri Jan 04, 2013 5:13 am
Location: USA

Re: DXGI_DEVICE_REMOVED_ERROR with auto save

Post by georgio52 »

I can confirm that NVidia 397.64 works well without showing DXGI ERROR_DEVICE.. the other 2 drivers 397.93 and 398.11 have the problem..

Regards
George
pracines
Posts: 124
Joined: Mon Nov 25, 2013 4:01 am

Re: DXGI_DEVICE_REMOVED_ERROR with auto save

Post by pracines »

georgio52 wrote: Wed Jun 20, 2018 3:23 pm I can confirm that NVidia 397.64 works well without showing DXGI ERROR_DEVICE.. the other 2 drivers 397.93 and 398.11 have the problem..

Regards
George

So this beggs the question:

Does LM have to catch up to NV, or did NV mess up?
Win 10 Pro 64bit | ROG MAXIMUS XII HERO | i9 10850K |DDR4 3600MHZ G.SKILL TRIDENT Z NEO- 128GB | 1200W PLATINUM POWER SUPPLY | RTX 3090 |Samsung 970 evo plus 2TB NVME | 2nd M.2 Solid State 2TB | Seagate IRONWOLF PRO 8TB | DEEPCOOL CASTLE 240EX
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Martyson
Posts: 15188
Joined: Sun Mar 25, 2012 11:08 am

Re: DXGI_DEVICE_REMOVED_ERROR with auto save

Post by Martyson »

Updated list/info:

I have used these Nvidia drivers and never had a DXGI error:
FS9.1 (only on a second PC now) with Win7-64 Professional / GTX550Ti 1GB
FSX Accel, P3Dv3.4, P3Dv4.2, Xplane11 (on my main sim PC) with Win7-64 Professional / GTX960 4GB

388.71 (and previous drivers)
390.77
391.24
391.35 (FS9 currently using)
387.64
397.93
398.11
Best Regards,
Vaughan Martell PP-ASEL (KDTW)
ironcondor
Posts: 53
Joined: Tue May 13, 2014 12:24 am

Re: DXGI_DEVICE_REMOVED_ERROR with auto save

Post by ironcondor »

Hello all. Well, I have done additional testing on two machines and it only happens with P3D. I thought it may have been the NVIDIA driver so I tested all the other games I had. I actually installed these new on the P3D sim machine in question. I used DDU to clean up. I also tried all of the drivers below. My original theory of auto save is not the case as it is happening at random times with random aircraft and even LM aircraft. I also removed the GTX1080 and installed a GTX980 in "two seperate machines. One is the AMD Threadripper and the other is my older 7700k. I am at a loss for words here as I do not know what to do. The "other" simulator I also like to use does not have this issue.

388.71
390.77
391.24
391.35
387.64
397.93
398.11
AMD Ryzen 9 5900X CPU, AMD 6900XT, 32GB of RAM, 1200 Watt PSU, 2TB NVME primary drive, Liquid Cooled.
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georgio52
Posts: 39
Joined: Fri Jan 04, 2013 5:13 am
Location: USA

Re: DXGI_DEVICE_REMOVED_ERROR with auto save

Post by georgio52 »

pracines wrote: Wed Jun 20, 2018 4:15 pm
georgio52 wrote: Wed Jun 20, 2018 3:23 pm I can confirm that NVidia 397.64 works well without showing DXGI ERROR_DEVICE.. the other 2 drivers 397.93 and 398.11 have the problem..

Regards
George

So this beggs the question:

Does LM have to catch up to NV, or did NV mess up?
I think NVidia is wrong because some other games have the same problem..
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Martyson
Posts: 15188
Joined: Sun Mar 25, 2012 11:08 am

Re: DXGI_DEVICE_REMOVED_ERROR with auto save

Post by Martyson »

ironcondor wrote: Wed Jun 20, 2018 6:27 pm Hello all. Well, I have done additional testing on two machines and it only happens with P3D. I thought it may have been the NVIDIA driver so I tested all the other games I had. I actually installed these new on the P3D sim machine in question. I used DDU to clean up. I also tried all of the drivers below. My original theory of auto save is not the case as it is happening at random times with random aircraft and even LM aircraft. I also removed the GTX1080 and installed a GTX980 in "two seperate machines. One is the AMD Threadripper and the other is my older 7700k. I am at a loss for words here as I do not know what to do. The "other" simulator I also like to use does not have this issue.

388.71
390.77
391.24
391.35
387.64
397.93
398.11
Are you saying one of your PCs is ok with all the listed Nvidia drivers and the other PC is failing with all the drivers listed?
Best Regards,
Vaughan Martell PP-ASEL (KDTW)
ironcondor
Posts: 53
Joined: Tue May 13, 2014 12:24 am

Re: DXGI_DEVICE_REMOVED_ERROR with auto save

Post by ironcondor »

Martyson wrote: Wed Jun 20, 2018 6:36 pm
ironcondor wrote: Wed Jun 20, 2018 6:27 pm Hello all. Well, I have done additional testing on two machines and it only happens with P3D. I thought it may have been the NVIDIA driver so I tested all the other games I had. I actually installed these new on the P3D sim machine in question. I used DDU to clean up. I also tried all of the drivers below. My original theory of auto save is not the case as it is happening at random times with random aircraft and even LM aircraft. I also removed the GTX1080 and installed a GTX980 in "two seperate machines. One is the AMD Threadripper and the other is my older 7700k. I am at a loss for words here as I do not know what to do. The "other" simulator I also like to use does not have this issue.

388.71
390.77
391.24
391.35
387.64
397.93
398.11
Are you saying one of your PCs is ok with all the listed Nvidia drivers and the other PC is failing with all the drivers listed?
Apologies. What I meant was that I tried it on both computers. What I have now done is used DDU and installed the latest driver. This time around I am not using NVIDIA inspector. I will test and report back.
AMD Ryzen 9 5900X CPU, AMD 6900XT, 32GB of RAM, 1200 Watt PSU, 2TB NVME primary drive, Liquid Cooled.
ironcondor
Posts: 53
Joined: Tue May 13, 2014 12:24 am

Re: DXGI_DEVICE_REMOVED_ERROR with auto save

Post by ironcondor »

Reporting back. Well, for the first in in several days I have not used NVIDIA INSPECTOR. No DXGI_Device_Removed CTDs. I am now going to test several days of NVIDIA inspector to see if it happens again. The only thing I was using in NVIDIA inspector for P3D was 36FPS limiter (144hz monitor) and 1/4 refresh rate. I will report back after several days of testing it back on.
AMD Ryzen 9 5900X CPU, AMD 6900XT, 32GB of RAM, 1200 Watt PSU, 2TB NVME primary drive, Liquid Cooled.
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Martyson
Posts: 15188
Joined: Sun Mar 25, 2012 11:08 am

Re: DXGI_DEVICE_REMOVED_ERROR with auto save

Post by Martyson »

ironcondor wrote: Fri Jun 22, 2018 12:20 am Reporting back. Well, for the first in in several days I have not used NVIDIA INSPECTOR. No DXGI_Device_Removed CTDs. I am now going to test several days of NVIDIA inspector to see if it happens again. The only thing I was using in NVIDIA inspector for P3D was 36FPS limiter (144hz monitor) and 1/4 refresh rate. I will report back after several days of testing it back on.
I have not had a DXGI error or CTD after using Nvidia Inspector.
Best Regards,
Vaughan Martell PP-ASEL (KDTW)
ironcondor
Posts: 53
Joined: Tue May 13, 2014 12:24 am

Re: DXGI_DEVICE_REMOVED_ERROR with auto save

Post by ironcondor »

Confirmed. Nvidia Inspector is causing the DXGI_Device_Removed_Error. I tried it on two machines. Same three short flights with NI on and then off. Same settings. I also used several different versions of NI. Not sure if it has something to do with the NI application or P3D communicating with each other.
AMD Ryzen 9 5900X CPU, AMD 6900XT, 32GB of RAM, 1200 Watt PSU, 2TB NVME primary drive, Liquid Cooled.
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Martyson
Posts: 15188
Joined: Sun Mar 25, 2012 11:08 am

Re: DXGI_DEVICE_REMOVED_ERROR with auto save

Post by Martyson »

ironcondor wrote: Fri Jun 22, 2018 1:09 pm Confirmed. Nvidia Inspector is causing the DXGI_Device_Removed_Error. I tried it on two machines. Same three short flights with NI on and then off. Same settings. I also used several different versions of NI. Not sure if it has something to do with the NI application or P3D communicating with each other.
Do you have P3D (same version) installed on two home PC's?

How are you turning Nvidia Inspector On and Off?

Can you give any situational setup instructions / settings so other pilots could to do a test to recreate the DXGI_Device_Removed_Error?
Best Regards,
Vaughan Martell PP-ASEL (KDTW)
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