Search found 1249 matches

by Kayla Dillon
Mon May 04, 2020 11:12 am
Forum: Miscellaneous
Topic: can we have default "search" in airport selection back ?
Replies: 5
Views: 17481

Re: can we have default "search" in airport selection back ?

Hello,

In v5, the individual search fields were combined.

With the new search bar in the upper right of the Airport screen, you should be able to search by ICAO, airport name, location, etc.

What functionality are you missing?

Regards,
Kayla
by Kayla Dillon
Mon May 04, 2020 11:04 am
Forum: Prepar3D Client Application Questions
Topic: V5 helicopter rotors not visible with TrueSky
Replies: 3
Views: 5450

Re: V5 helicopter rotors not visible with TrueSky

Hello,

Thanks for the report.

We are aware of this issue and are working towards a fix.

Regards,
Kayla
by Kayla Dillon
Fri May 01, 2020 7:30 pm
Forum: Other Support Questions
Topic: P3Dv5 - Antialiasing Enhanced Atmospherics
Replies: 9
Views: 17308

Re: P3Dv5 - Antialiasing Enhanced Atmospherics

Hello,

Thanks for the feedback. We are aware of this issue and are working towards a fix.

Regards,
Kayla
by Kayla Dillon
Fri May 01, 2020 7:28 pm
Forum: Prepar3D Website and Download Questions
Topic: sun and moon for the third time I'm asking
Replies: 3
Views: 13353

Re: sun and moon for the third time I'm asking

Hello,

Thanks for the report. We will investigate this issue further.

Regards,
Kayla
by Kayla Dillon
Fri Apr 24, 2020 12:03 pm
Forum: Prepar3D Client Application Questions
Topic: Strange blue edges around trees
Replies: 7
Views: 11611

Re: Strange blue edges around trees

Hello,

Thanks for the report.

We are aware of this issue and are working towards a fix.

Regards,
Kayla
by Kayla Dillon
Wed Apr 22, 2020 7:39 pm
Forum: Prepar3D Client Application Questions
Topic: No cloud shadows?
Replies: 19
Views: 34834

Re: No cloud shadows?

Hello,

Enhanced atmospherics is still in the beta phase and we will be making further improvements to refine and polish this feature.

We've made adjustments to the shadows that will improve their visibility for the next release.

Thanks for all your feedback.

Regards,
Kayla
by Kayla Dillon
Sat Apr 18, 2020 7:21 pm
Forum: Other Support Questions
Topic: Issues with Clouds
Replies: 2
Views: 8297

Re: Issues with Clouds

Hello,

Thanks for the report.

Enhanced atmospherics is still in the beta phase and we will continue working to improve visual fidelity and performance.

If you increase the height of your cloud layers, does this help mitigate the issue?

Regards,
Kayla
by Kayla Dillon
Sat Apr 18, 2020 7:12 pm
Forum: Other Support Questions
Topic: 3 monitors setup
Replies: 11
Views: 16560

Re: 3 monitors setup

Hello,

Have you tried enabling View Groups?

Right click, select View Groups > Auto fill Desktop.

You can then use alt + enter to full screen.

Regards,
Kayla
by Kayla Dillon
Fri Apr 17, 2020 2:35 am
Forum: Prepar3D Client Application Questions
Topic: No cloud shadows?
Replies: 19
Views: 34834

Re: No cloud shadows?

Hello,

Are you able to see the cloud shadows without any addons enabled?

Regards,
Kayla
by Kayla Dillon
Thu Apr 16, 2020 3:31 pm
Forum: Prepar3D Installation and Installer Questions
Topic: Activation problem
Replies: 1
Views: 5071

Re: Activation problem

Hello,

Please email licensing@prepar3d.com for all licensing concerns.

Regards,
Kayla
by Kayla Dillon
Thu Apr 16, 2020 1:30 pm
Forum: Other Support Questions
Topic: License
Replies: 6
Views: 9363

Re: License

Hello, You can log in with the email address and password used to purchase your license. All licenses purchased with that account will display. https://secure.prepar3d.com/solo/customers/LicenseHistory.aspx You can also email licensing@prepar3d.com to you have your invoice resent to you. Regards, Ka...
by Kayla Dillon
Thu Apr 16, 2020 12:11 pm
Forum: Other Support Questions
Topic: License
Replies: 6
Views: 9363

Re: License

Hello,

We apologize for any inconvenience.

You can enter the email you purchased the license with here:
https://secure.prepar3d.com/solo/custom ... ID=2451871

This will send you your license information so you can download and activate.

Regards,
Kayla
by Kayla Dillon
Thu Apr 16, 2020 12:00 pm
Forum: Prepar3D Client Application Questions
Topic: No cloud shadows?
Replies: 19
Views: 34834

Re: No cloud shadows?

Hello,

Do you have any addons installed?

Are you seeing no cloud shadows with or without Enhanced Atmospherics enabled?

Have you tried increasing the density of your clouds?

Regards,
Kayla
by Kayla Dillon
Thu Apr 16, 2020 11:50 am
Forum: Prepar3D Client Application Questions
Topic: VR is absolutely terrible in V5
Replies: 25
Views: 40999

Re: VR is absolutely terrible in V5

Hello,

Thank you to everyone for the feedback.

Please continue discussion on the following thread:
viewtopic.php?f=6312&t=136904#p212669

Thanks,
Kayla