Search found 1637 matches

by Rob McCarthy
Tue Jun 18, 2019 8:10 pm
Forum: Prepar3D Website and Download Questions
Topic: Sound Lowering and stops while takeoff
Replies: 7
Views: 2827

Re: Sound Lowering and stops while takeoff

Do you still see this issue when using only one view?

Regards,
Rob McCarthy
by Rob McCarthy
Tue Jun 18, 2019 3:47 pm
Forum: Prepar3D Client Application Questions
Topic: Reverting to v4.3
Replies: 4
Views: 956

Re: Reverting to v4.3

Hello,

Have you tried going through our general debugging steps to pinpoint the issue?
https://www.prepar3d.com/forum/viewtopi ... 2&t=123246

It could be due to an add-on compatibility problem.

Regards,
Rob McCarthy
by Rob McCarthy
Tue Jun 18, 2019 2:19 pm
Forum: Other Support Questions
Topic: swapped computers, licensing error
Replies: 8
Views: 1368

Re: swapped computers, licensing error

Hi Dack, Prepar3D can be installed on a different drive than the OS. You can try doing a full uninstall using the Add or Remove programs screen in Windows and then do a full install. If you encounter any licensing specific issues (no remaining activations, etc.) after reinstalling please contact lic...
by Rob McCarthy
Tue Jun 18, 2019 1:17 pm
Forum: Other Support Questions
Topic: Scenery.cfg file error
Replies: 2
Views: 833

Re: Scenery.cfg file error

Hello,

Have you tried going through the general debugging steps here? There may be a configuration issue with an add-on you have installed.
https://www.prepar3d.com/forum/viewtopi ... 2&t=123246

Regards,
Rob McCarthy
by Rob McCarthy
Tue Jun 18, 2019 1:10 pm
Forum: Multiplayer Specific Questions
Topic: Multiplayer for v1.4 and v4.5
Replies: 1
Views: 3569

Re: Multiplayer for v1.4 and v4.5

Hello,

Connecting through multiplayer requires all players to be on the same version.

Regards,
Rob McCarthy
by Rob McCarthy
Thu Jun 13, 2019 2:04 pm
Forum: Prepar3D Installation and Installer Questions
Topic: Frustration over Incomplete Downloads Since System Reset
Replies: 5
Views: 1900

Re: Frustration over Incomplete Downloads Since System Reset

Hello,

If you are experiencing download issues with other sites as well you may want to contact your ISP. There could be an issue with your internet connection or router.

Regards,
Rob McCarthy
by Rob McCarthy
Thu Jun 13, 2019 10:43 am
Forum: Prepar3D Client Application Questions
Topic: Long time switching between planes
Replies: 3
Views: 1167

Re: Long time switching between planes

Hello,

Are you seeing this with specific aircraft? Aircraft with complex panels generally take longer to load.

Regards,
Rob McCarthy
by Rob McCarthy
Thu Jun 13, 2019 10:40 am
Forum: Other Support Questions
Topic: Shadow issues
Replies: 1
Views: 714

Re: Shadow issues

Hello,

What issue are you experiencing with shadows?

Regards,
Rob McCarthy
by Rob McCarthy
Thu Jun 13, 2019 10:31 am
Forum: Prepar3D Website and Download Questions
Topic: Sound Lowering and stops while takeoff
Replies: 7
Views: 2827

Re: Sound Lowering and stops while takeoff

Hello,

What view configuration are you using (multiple views, panel windows, view groups, etc.)? Also what add-ons are currently installed?

Regards,
Rob McCarthy
by Rob McCarthy
Thu Jun 06, 2019 6:06 pm
Forum: Simulation Object Development Questions
Topic: Torpedoes in v 4.4 and 4.5
Replies: 1
Views: 3375

Re: Torpedoes in v 4.4 and 4.5

Hello,

The Weapon Propulsion section in the Learning center shows an examples of torpedoes that can be launched above or below the water surface.

Regards,
Rob McCarthy
by Rob McCarthy
Wed Jun 05, 2019 11:33 am
Forum: Prepar3D Professional Plus Client Application Questions
Topic: HAT SWITCH (POV)
Replies: 1
Views: 1085

Re: HAT SWITCH (POV)

Hello,

The button itself could be used to switch views but individual directions would not be handled in this case.

Regards,
Rob McCarthy
by Rob McCarthy
Mon Jun 03, 2019 3:04 pm
Forum: Prepar3D Client Application Questions
Topic: Runway and Landing Lights POP
Replies: 22
Views: 3746

Re: Runway and Landing Lights POP

Hello,

We apologize if the perception has been that we are ignoring specific reports or requests. Thanks for the detailed reports on this issue. We'll investigate ways to improve this in future updates.

Regards,
Rob McCarthy
by Rob McCarthy
Mon Jun 03, 2019 2:44 pm
Forum: Simulation Object Development Questions
Topic: [RESOLVED] 3DSMAX 2020
Replies: 2
Views: 3893

Re: 3DSMAX 2020

Hello,

Currently 2020 is not supported so 2019 is recommended.

Regards,
Rob McCarthy
by Rob McCarthy
Mon Jun 03, 2019 2:42 pm
Forum: Prepar3D Website and Download Questions
Topic: Download is not loading
Replies: 1
Views: 1953

Re: Download is not loading

Hello,

Are you still experiencing any issues? We aren't seeing any problems with downloads on our end.

Regards,
Rob McCarthy
by Rob McCarthy
Mon Jun 03, 2019 1:54 pm
Forum: Other Support Questions
Topic: Low FPS Prepar3Dv4.5 with Prosim
Replies: 2
Views: 811

Re: Low FPS Prepar3Dv4.5 with Prosim

Hello,

Have you contacted ProSim concerning this issue? Are there additional updates needed from them for v4.5 compatibility?

Regards,
Rob McCarthy

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