Search found 1763 matches

by Rob McCarthy
Fri May 15, 2020 11:32 am
Forum: Other Support Questions
Topic: Road Traffic Inop in P3Dv5 Hotfix
Replies: 4
Views: 2072

Re: Road Traffic Inop in P3Dv5 Hotfix

Hello,

Are you seeing this on a clean installation? Are there specific areas where this occurs?

Regards,
Rob McCarthy
by Rob McCarthy
Fri May 15, 2020 11:31 am
Forum: Prepar3D Client Application Questions
Topic: enlarge text in ATC-window
Replies: 2
Views: 508

Re: enlarge text in ATC-window

Hello Kjelle,

If you adjusted display scaling in Windows display settings this will increase the size of this text as well as the text in other menus in Prepar3D.

Regards,
Rob McCarthy
by Rob McCarthy
Fri May 15, 2020 11:29 am
Forum: Other Support Questions
Topic: camera in p3dv5
Replies: 2
Views: 631

Re: camera in p3dv5

Hi luc,

Locked spot will keep the camera's rotation in place as you fly. Spot view will automatically rotate the camera. If you are wanting to keep the camera at a specific angle we recommend using the locked spot view.

Regards,
Rob McCarthy
by Rob McCarthy
Thu May 14, 2020 3:21 pm
Forum: Other Support Questions
Topic: Time zones
Replies: 4
Views: 1070

Re: Time zones

Hello,

Are you seeing this issue in version 4 or 5?

Regards,
Rob McCarthy
by Rob McCarthy
Tue May 12, 2020 2:27 pm
Forum: Software Development Kit (SDK) Questions
Topic: SIMCONNECT_MENU_1, SIM_CONNECT_MENU_2 events
Replies: 8
Views: 6332

Re: SIMCONNECT_MENU_1, SIM_CONNECT_MENU_2 events

Hi Simon,

If you could provide a code sample displaying the issue that would be helpful. Are you seeing the SendEventA SDK sample function as expected? This also uses the SimConnect_TransmitClientEvent call.

Regards,
Rob McCarthy
by Rob McCarthy
Wed May 06, 2020 2:57 pm
Forum: Prepar3D Client Application Questions
Topic: knobs not working in 2D window
Replies: 7
Views: 705

Re: knobs not working in 2D window

Hi Mark,

We aren't able to replicate this issue. Are you seeing this when opening new panel windows or when loading saved scenarios? Are you seeing this in full screen or view groups?

Regards,
Rob McCarthy
by Rob McCarthy
Wed May 06, 2020 1:42 pm
Forum: Prepar3D Installation and Installer Questions
Topic: Error Code 9101
Replies: 8
Views: 2650

Re: Error Code 9101

Hello,

Sorry you are experiencing issues. We are investigating the cause. If you continue having difficulties please let us know.

Regards,
Rob McCarthy
by Rob McCarthy
Wed May 06, 2020 1:42 pm
Forum: Prepar3D Installation and Installer Questions
Topic: ACTIVATING P3DV5
Replies: 2
Views: 1690

Re: ACTIVATING P3DV5

Hello,

Sorry you are experiencing issues. We are investigating the cause. If you continue having difficulties please let us know.

Regards,
Rob McCarthy
by Rob McCarthy
Tue May 05, 2020 6:55 pm
Forum: Prepar3D Installation and Installer Questions
Topic: V5 uninstall before reinstall for hotfix1
Replies: 11
Views: 3276

Re: V5 uninstall before reinstall for hotfix1

Hello, Sorry if there was confusion with the hotfix update recommendations. The client contains the majority of fixes for the hotfix. In this case we recommended updating all components due to AI issues that are resolved by updating the scenery component. We categorized each fix by component in our ...
by Rob McCarthy
Tue May 05, 2020 2:57 pm
Forum: Prepar3D Website and Download Questions
Topic: Forum very slow and often inaccessible
Replies: 27
Views: 7050

Re: Forum very slow and often inaccessible

Hello,

Sorry for the intermittent issues accessing the forums. We made some improvements to the site which should alleviate this problem.

Regards,
Rob McCarthy
by Rob McCarthy
Tue May 05, 2020 1:49 pm
Forum: Prepar3D Client Application Questions
Topic: Prepar3d v5 HF1 won't launch
Replies: 37
Views: 4905

Re: Prepar3d v5 HF1 won't launch

Hello,

Do any of your add-on.xml files contain an empty AddOnDescription entry? If so removing this or adding a description will fix the add-on not loading.

Regards,
Rob McCarthy
by Rob McCarthy
Mon May 04, 2020 5:17 pm
Forum: Software Development Kit (SDK) Questions
Topic: SIMCONNECT_MENU_1, SIM_CONNECT_MENU_2 events
Replies: 8
Views: 6332

Re: SIMCONNECT_MENU_1, SIM_CONNECT_MENU_2 events

Hi Simon,

Would you be able to PM me a link to a sample to reproduce this issue?

Regards,
Rob McCarthy
by Rob McCarthy
Mon May 04, 2020 4:43 pm
Forum: Prepar3D Installation and Installer Questions
Topic: camera in p3dv5
Replies: 4
Views: 3010

Re: camera in p3dv5

Hello,

Locked Spot will maintain a fixed heading, Spot will automatically rotate. Are you seeing differences in this behavior compared to older versions?

Regards,
Rob McCarthy
by Rob McCarthy
Mon May 04, 2020 3:10 pm
Forum: Other Support Questions
Topic: P3D v5 HF1 has halved my fps!! :(
Replies: 4
Views: 3071

Re: P3D v5 HF1 has halved my fps!! :(

Hello,

Are you seeing performance differences with Dynamic Texture Streaming on or off? Also what are your graphics settings?

Regards,
Rob McCarthy

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